Toshiba 230L, 200L, 280, 3511, e-Studio 350 manual Troubleshooting

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5. TROUBLESHOOTING

Printing Guide — 5. Troubleshooting

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Image 351
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Contents Printing Guide Software License Agreement Government Restricted Rights Trademarks and Copyright About This Guide ConventionsAbout Other Manuals Table of Contents 169 203271 309 Monitoring Print Jobs 327 Troubleshooting 351375 Appendix 367Printing Guide Table of Contents Overview For e-STUDIO450 Series and e-STUDIO280 Series Features and FunctionsFor Windows About the Client CD-ROMFor Unix For MacintoshInstalling Client Software When TopAccessDocMon Has Been Installed Planning for InstallationBefore Installing Client Software When GL-DocMon Has Been InstalledSystem Requirements Types of Printer DriversParallel Port Connection About Installation ProcedureLocal Area Network over TCP/IP USB ConnectionLPR Printing Internet Connection Using Peer-to-Peer UtilityNovell Printing Insert the Client1 CD-ROM into the CD-ROM drive Installing the Client Software for Parallel PrintingInstallation for Parallel Printing Using the Installer Installing the client software for parallel printingSelect your language and click OK Click NextClick Yes Select Custom and click Next Check the software that you want to install and click NextSelect Port dialog box appears Select Program Folder screen is displayed Installation is completed Installation for Parallel Printing by Plug and Play Browse for Folder dialog box appears Click Next Change the name if desired and click Next Select Yes to print a test page and click Finish Click Finish Installation is completedSelect only Specify a location and click Next Click OK Click BrowseCheck Next Insert the Client1 CD-ROM into the CD-ROM drive Click Next Installation for Parallel Printing by Add Printer Wizard Click Next Select Local printer and click Next Double-click the Add Printer iconClick Have Disk Page Windows NT Select My Computer and click Next Select LPT1 and click Next Click Cancel Page Windows 2000/XP/Server Select whether this printer is shared or not, and click NextPrinters folder is opened Install From Disk dialog box appears Click Browse Select whether this printer is shared or not, and click Next Select Yes to print a test page and click Next Click Finish Installing the Client Software for USB PrintingConnect the USB cable to this equipment and your computer Installation for USB Printing by Plug and PlayBrowse for Folder dialog box appears It starts copying files Click Finish Check only the Specify a location check box and click Browse Click Next Change the name if desired and click Next Click Finish Installation is completed Select only Specify a location and click Next Click Browse Click OK Check Next Click Finish Installation is completed Insert the Client1 CD-ROM into the CD-ROM drive Click Next Installation for LPR Printing Using the Installer Installing the Client Software for LPR PrintingDisplay the Ports tab and click Add Port Click Close to close the Printer Ports dialog box Select LPR Port and click New PortBefore Using the Printer Driver Select Standard TCP/IP Port and click New Port Printing Guide Installing Client Software for Windows Select Custom and click Settings Click Next Click Finish Installation for LPR Printing by Add Printer Wizard Select My Computer and click Next Click Add Port Click Browse Click Cancel Page Select whether this printer is shared or not, and click Next Double-click the Add Printer icon Add Standard TCP/IP Printer Port Wizard dialog box appears Select Custom and click Settings Printing Guide Installing Client Software for Windows Click Next Click Finish Click Have Disk Click Browse Page Installation is completed Installing the Client Software for SMB Printing Installation for SMB Printing Using the InstallerInstalling the client software for SMB printing Select your language and click OK Select Custom and click Next Select Port dialog box appears Click Browse Click Next Using the Discovery Functions to Specify the SMB Port Click Start Discovery Searching the equipment automatically Click DiscoverySelect the equipment that you want to connect and click OK TopAccessDocMon Local Discovery dialog box appears Enter each item to specify the printer address and click OK Click Manual SelectionInstallation for SMB Printing by Point and Print Printers dialog box appears 102 Printing Guide Installing Client Software for Windows Before Using the Printer Driver Installation for SMB Printing by Add Printer Wizard Click Yes Printer driver is installedInstall the printer driver by Add Printer Wizard Printing Guide Installing Client Software for Windows 105 Enter \\NetBIOS Name\print in the field and click OK Display the Details tab and click Add PortSelect Other and Local Port, and click OK Click OK to save settings Windows NT Select Local Port and click New Port Select My Computer and click Next Click Add PortPrinting Guide Installing Client Software for Windows 109 110 Printing Guide Installing Client Software for Windows Page 112 Printing Guide Installing Client Software for Windows Printing Guide Installing Client Software for Windows 113 114 Printing Guide Installing Client Software for Windows Printing Guide Installing Client Software for Windows 115 Click OK Select the printer driver and click Next Printing Guide Installing Client Software for Windows 117 Installation and Configuration of Peer-to-Peer Utility Installing the Client Software for Peer-to-Peer PrintingInstallShield Wizard dialog box appears Click Install Continue to set up the peer-to-peer port Configuring the peer-to-peer port by searching a printer Printing Guide Installing Client Software for Windows 123 Add Printer dialog box appears Click AddEnter the items described blow Display the Details tab Installation for IPP Printing by Add Printer Wizard Installing the Client Software for IPP PrintingDouble-click the Add Printers icon Connect to Printer dialog box appears Click OK Click Have Disk Click OK Select the printer driver and click OK Printer driver is installed Installing the Client Software for Novell Printing„ Windows 2000/XP/Server Installation for Novell Printing Using the Installer„ Windows 98/ME „ Windows NT134 Printing Guide Installing Client Software for Windows Printing Guide Installing Client Software for Windows 135 136 Printing Guide Installing Client Software for Windows Printing Guide Installing Client Software for Windows 137 \\NetWare file server name\queue name Printing Guide Installing Client Software for Windows 139 Installation for Novell Printing by Point and Print Printing Guide Installing Client Software for Windows 141 Select whether printing MS-DOS-based programs and click Next Printing Guide Installing Client Software for Windows 143 144 Printing Guide Installing Client Software for Windows Printing Guide Installing Client Software for Windows 145 146 Printing Guide Installing Client Software for Windows Page Installation for Novell Printing by Add Printer Wizard Printing Guide Installing Client Software for Windows 149 150 Printing Guide Installing Client Software for Windows Printing Guide Installing Client Software for Windows 151 152 Printing Guide Installing Client Software for Windows Printing Guide Installing Client Software for Windows 153 154 Printing Guide Installing Client Software for Windows Page 156 Printing Guide Installing Client Software for Windows Printing Guide Installing Client Software for Windows 157 158 Printing Guide Installing Client Software for Windows Printing Guide Installing Client Software for Windows 159 160 Printing Guide Installing Client Software for Windows Printing Guide Installing Client Software for Windows 161 When Installed Using the Installer Uninstalling the Client1 SoftwareUninstalling all Client1 Software Select Remove and click Next Click OK Click Yes to delete the setting filesUninstalling only the components that you want to remove 166 Printing Guide Installing Client Software for Windows Click the File menu and select Server Properties When Installed Using Add Printer WizardPrinter drivers are completely deleted About Client Software for Macintosh Planning for Installation System RequirementsConfiguring Macintosh LPR printing Configuring the Printer on Mac OS 8.6/9.xSelect the PPD file for the equipment and click Select Start the Desktop Printer UtilityClick Change... in the LPR Printer Selection area Click the Printing menu and select Change Setup Enter the Desktop Printer name and click SaveDouble-click the desktop printer icon that you created Click Apple menu and select Chooser Click OK Configuring Macintosh AppleTalk printingSelect the PPD file for the equipment and click Select Close the Chooser Dialog box Installing the Printer on Mac OS X 10.2.4 or laterConfiguring the Printer on Mac OS 178 Printing Guide Installing Client Software for Macintosh Select Other... at the Printer Model drop down box Continue the procedure to configure the installable options180 Printing Guide Installing Client Software for Macintosh Printing Guide Installing Client Software for Macintosh 181 Select Installable Options in the drop down menu Configuring the Installable OptionsSet the following options Click Apply Changes and close the window About Client Software for Unix Installing Client Software for UnixEnter the following command and check the output Installing the Printer on Unix Installing the Unix FiltersChange to the root directory Enter the following command Configuring the Print QueueCreating a Print Queue Using est4511add/estbwadd Save the file Enter the following commandCreating a Print Queue Manually Enter the following command chown lplp queue name.conf Creating a print queue manually on IBX AIX Ls /opt/toshiba/tap/interface If the above file exists, enter the following command Changing the Default ValuesDeleting a Print Queue Using est4511rm/estbwrm Deleting the Print QueueDeleting a Print Queue Manually Enter the following command lpadmin -x queue name Installing the Cups Click the Manage Printers link When using the Red Hat Linux, enter the following commandClick OK Enter the following command Select Cups and click OKPrinting Guide Installing Client Software for Unix 197 Installing the Client Software from TopAccess Other Installation ProceduresClick the File Name link that you want to download Click the Macintosh PPD Files linkInstalling Client Software for Macintosh Click the Unix Filters link 202 Printing Guide Other Installation Procedures Printing Configuring the Options Before Using the Printer DriverSetting the configuration tab manually Configuring the Options ManuallyDisplay the Configuration tab and set the following options Setting the configuration tab using Snmp communication Setting the Department Code Printing Guide Printing from Windows 209 Copying the PPD File for Windows Printing from Application Considerations and Limitations How to PrintSetting Up Print Options Setting Initial Values of Print Options How to SetupClick Save As... at the Profile group Configure the print options on each tabSetting profile is saved Saving profileClick Yes to delete the selected profile Print Options Printer NameMenu Tabs Profile Restore DefaultsCancel Preview windowSetup Tab Original Paper SizeFor e-STUDIO4511 Series For Letter Tab Manual ScalePrint Paper Size „ Primary Tab Dialog Tab ManufacturerUnit Paper SourcePaper Type Copy Handling For e-STUDIO4511 Series and e-STUDIO450 SeriesOrientation Number of CopiesStaple 12 2-Sided Printing Hole PunchPrint Job Tab Normal PrintScheduled Print Store to e-Filing Private PrintProof Print Print to Overlay FileDepartment Layout Tab Standard WindowUse Back Cover Use Front CoverSource Print StylePages InsertPrinting Guide Printing from Windows 229 Output Document Layout Select the booklet size to be made Layout Tab Booklet WindowInterleave Pages DuplicateStaple Down the Center Center MarginOuter Margin Units232 Printing Guide Printing from Windows Layout Tab Multiple Pages per Sheet Window Number of pages per sheetDraw Border Around Pages 234 Printing Guide Printing from Windows Watermark Effect TabPrint on first page only AddEdit DeleteCenter Watermark PostScript SettingsDo not Print Blank PositionSolid Print Error InformationFont Size AngleHalftone ResolutionImage Quality Tab Image Quality TypeDistinguish Thin Lines BrightnessSaturation SmoothingFor PCL6 Printer Driver For PS3 Printer Driver Pure Black Black Over PrintTrueType Options Font TabRun Font Manager Substitution Table EditPedestal Configuration TabUpper Drawer/Paper Type FinisherHole Punch Unit Auto DuplexerMemory Enable Snmp CommunicationUpdate Now Update AutomaticallyPrinting Scheduled Print Jobs Printing with Extended Print FunctionalityPrinting Various Print Job Types About TabPrinting Private Print Jobs Creating An Overlay File Printing Proof Print JobsDocument is saved as an overly file Storing to e-FilingSort Printing Printing with Various Layout and Finishing OptionsOutput in a different direction for each copy Output with grouping of each page within a setPrinting Color Document in Gray scale Enlarge/Reduce PrintingYou can staple and punch the paper Printing on Both Sides of a Sheet Printing or Inserting Sheets from Different Paper Sources Interleaving Pages Creating a booklet Display the Booklet window of Layout tab Printing BookletsPrinting Guide Printing from Windows 261 Print job is printed as a booklet Printing Several Reduced Pages per Sheet 264 Printing Guide Printing from Windows Using Watermarks Enter the font size in the Font Size field Enter the watermark text in the Caption fieldClick OK to save the watermark settings Print job is printed with the overlay image Printing on a Tab Paper Primary Tab Dialog dialog box appears How to Print from Mac OS 8.6 or Printing from an Application on Mac OS 8.6 toSelecting the Printer in the Chooser Click Print to print a document Setting Options and Printing from Macintosh ComputersPaper Print Options for Page Setup Dialog on Mac OS 8.6/9.xAttributes Format forCopies Print Options for Print Dialog on Mac OS 8.6/9.xGeneral ScaleBackground Printing PrintPrint Time Cover Color MatchingJob Logging Font SettingsJob Documentation Folder If there is PostScript errorLayout Job DocumentationBinding Layout directionBorder Print on Both SidesFinishing Options Printing Guide Printing from Macintosh 281 282 Printing Guide Printing from Macintosh Printing Modes Print ModeBooklet Page Size Booklet Mode OptionsDepartment Code Do not Print Blank PagesWatermark Options Quality Pure Black & Gray Color Resolution TypePrinting from Application on Mac OS X 10.2.4 or later How to Print from Mac OS X 10.2.4 or laterPrinting Guide Printing from Macintosh 289 Paper Size Copies & Pages Print Options for Print Dialog on Mac OS X 10.2.4 or later292 Printing Guide Printing from Macintosh Two Sided Printing Duplex Format Output OptionsScheduler Save as FilePaper Handling PriorityReverse page order Billing Info Cover Page TypePaper Feed Error HandlingPrinter Features Remaining fromLeft to Right Page Layout Department Code DC Digit DC Department CodeDIN Document ID Number Finishing Printing Guide Printing from Macintosh 303 304 Printing Guide Printing from Macintosh Printing Modes Department Code DC On QualityPrinting Guide Printing from Macintosh 307 Check this to print in the toner save mode Copies Printing using LP CommandPrinting from an Application Generic lp and lptap OptionsStapling Color ModeGeneral Options Print LanguagePrinting Guide Printing from Unix 311 Output BinMedia Type Hole PunchingPaper Source DuplexingPaper Sizes Ldwide Department Code SmoothingDistinguish Thin Lines Do not Print Blank Pages Toner SaveBooklet Modes Printing Guide Printing from Unix 317 Portrait Print the document in portrait orientation Center MarginOuter Margin OrientationLandscape Print the document in landscape orientation Font PitchLength Pure Black and Pure GrayRight Margin PCL5e Specific OptionsText Wrapping Left MarginSet the top margin to value lines Top MarginText Length BannerBanner Options Black Over Print PS Specific OptionsFTP Printing Printing a file using the FTP commandFile is sent to this equipment and spooled in the queue Type the following command and press the Enter keyPrinting a file using the email client Email Printing326 Printing Guide Other Printing Methods Monitoring Print Jobs Click the Start menu Features and FunctionsHow to Use TopAccessDocMon Running TopAccessDocMon Starting TopAccessDocMonDocument Monitor Taskbar Menu Configuring TopAccessDocMonRun the document monitor when starting Windows Accessing configurationConfiguring the Start Up Options Configuring the NotificationsChanging the Refresh Rate MethodItem/Refresh Rate Change Rate Document NotificationPrinter Status Finding the Printer Address Accessing from the Document Monitor MenuTopAccessDocMon window appears Accessing from the Printers File MenuClick Start Discovery to begin the process Searching for a PrinterTopAccessDocMon Local Discovery dialog box appears Click Manual Selection Devices Configuring Discovery SettingsTopAccessDocMon Window Network Enable IPX/SPX SearchNetwork Enable TCP/IP Search Page Printer Icon Checking Device StatusStatus Connection StatusAdding Devices Changing Monitoring DevicesTopAccessDocMon Network Discovery dialog box appears Selected printer is added to the Monitoring Device list Enter each item to specify the printer address Devices Find All Devices on the Network Devices Find Toshiba DevicesMonitoring Queues Enter the number of copies and click OK Click Document menu and select CancelSelected scheduled print job is immediately printed Enter the 5-digit department code and click OK Event NotificationTroubleshooting Check Error Code Cause Corrective ActionCheck Yes For Instruction, Go To EndPrinting Guide When Printing cannot be Performed 353 Location Does Not Contain Information About Your Hardware Problem DescriptionClient Software CD Now Required File *.DRV on Client CD Count Not Be FoundProblem with the Current Printer Setup Printer Driver General Errors Driver Mapped to Wrong PortCommand Line Options Not Processed Cannot Print a Job as Expected Using PS Printer Driver Cannot Remember Document PasswordRetrieval of Printer Configuration Failed Cannot Print a Job Using SMBTopAccessDocMon Error Conditions Device is Not Responding Cannot View Job in TopAccessDocMon Print QueueCannot Interpret TopAccessDocMon Messages/Warn- ings/Errors To the Operator’s Manual for Basic Function or consult your Message DescriptionStatus Details Description TopAccessDocMon Printer Status Messages360 Printing Guide TopAccessDocMon Errors Printing Guide TopAccessDocMon Errors 361 Tor’s Manual for Basic Function for instruc Refer to the Operator’s Manual for Basic Device Status Indicators Printing Guide TopAccessDocMon Errors 365 366 Printing Guide TopAccessDocMon Errors Appendix Installing Font Manager Searching FontsSelect which drive you want to search for fonts Searched fonts are displayed at the Available Font list Installing Fonts in WindowsUninstalling Fonts in Windows Removing Fonts from the ComputerDisplaying Font Preview Creating a Font GroupSource files of the fonts are deleted from the hard drive Inverting the alphabetical Order Sorting Fonts in the ListSorting by Name Sorting by Font TypeInternal PCL Fonts List Internal Fonts ListInternal PS Fonts List 374 Printing Guide Internal Fonts List Index Index Mac OS 8.6 or 9.x Layout Unix Stapling Use Black for All Text FC-3511/4511 DP-3520/4520 DP-2320/2820 OME030033E0 Multifunctional Digital Systems
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