Nortel Networks 2 manual Enterprise Edge Personal Call Manager task tray menu

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12Enterprise Edge Personal Call Manager task tray icon

Enterprise Edge Personal Call Manager task tray menu

The Enterprise Edge Personal Call Manager task tray menu is divided into two main sections. The lower portion of the menu contains the following call control options:

•Callers List - a list of the telephone numbers of the last ten calls

•Redial List - a list of the last ten telephone numbers you dialed

•Quick Dials - a group of telephone numbers you want quick access to

•Transfer - allows you to transfer the active call to another telephone

•Manual Dial - allows you to call someone by entering their telephone number on the computer keyboard

•DND - turns the Do Not Disturb feature on or off

The upper portion of the menu contains the current calls. Each of these calls has an icon beside it to indicate the status of the call. If there are currently no calls, the upper portion of the menu does not appear.

	Active Call	Appears beside the call you are currently on.

	Held Call	Appears beside calls that are on hold. Any call that is not
	Held Call	active is on hold.
		active is on hold.

	Conference Call	Appears beside the two calls that you are connected to
	Conference Call	when you are on a conference call.
		when you are on a conference call.

Held Conference

Appears beside conference calls that are on hold.

Ringing

Appears beside calls that are ringing.

Enterprise Edge 2.0 Personal Call Manager User Guide

P0911958 Issue 01

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Contents Enterprise Edge 2.0 Personal Call Manager User Guide Page Contents Making a call Answering a callPutting a call on hold Multiple callsCalling features Conferencing a callEnding a call Calls Log WindowAddress Book Importing Contacts Exporting Contacts Quick DialsEnterprise Edge Personal Call Manager Preferences Quitting Enterprise Edge Personal Call ManagerGlossary Index P0911958 Issue Enterprise Edge Personal Call Manager About this guideInstalling Enterprise Edge Personal Call Manager Starting Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager icons Enterprise Edge Personal Call Manager task tray iconEnterprise Edge Personal Call Manager task tray menu Enterprise Edge Personal Call Manager window Opening the windowComponents of the window Menu bar ToolbarToolbar buttons provide access to commonly used features Current Calls Active Call Appears beside the call you are on Held Call Closing the window Status barSetting up Enterprise Edge Personal Call Manager Defining the line usedChanging the dialing properties Am dialing from Am in this country Area CodeClick the prefix you want to delete Click the Remove button Use a calling card for long distance Select the Use calling card for long distance check boxAdding a custom calling card Click the Long Distance Usage button Disable call waiting by dialing To access outside linesDial using Defining long distance numbers in your area code Making a call using the Address Book Making a callMaking a call using the task tray or Calls menu Making a call using the toolbar Redialing a number Returning a callCalling from the Quick Dial list Knowing when someone is calling Answering a callKnowing who is calling Displaying who is calling from the task trayAnswering a call using the You Have a New Call dialog box Answering a call from the windowAnswering a call from the task tray or Calls menu Accessing the Notes tab Putting a call on hold using the window Putting a call on hold using the task tray or Calls menuAnswering a held call using the window Answering a held call using the task tray or Calls menuSwitching between calls using the window Switching between calls using the task tray and Call menusMultiple calls Transferring a call using the window Transferring a call using the right mouse buttonTransferring a call Transferring a call without an announcementTransferring a call Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement using the window Transferring a call with an announcementCreating a conference using the Conference box Creating a conference using the Calls boxCreating a conference using the task tray or Calls menu Conferencing a callPutting the conference calls on hold using the window Restoring a held conference using the windowPutting conferences call on hold Taking a conference off holdSplitting a conference using the window Splitting a conference using the task tray or Calls menuEnding a conference using the release button Ending a conference using the windowEnding a conference using the keyboard Ending a conference using the task tray or Calls menuEnding a call using the release button Ending a call using the windowEnding a call using the task tray or Calls menu Ending a call using the keyboardCalling features Do Not Disturb DNDTurning DND on or off Call Forward Calls Log Window Viewing the Calls LogViewing the Incoming Calls Viewing the Outgoing CallsUpdating the Calls Log Sorting the Calls LogMaking a call from the Calls Log Printing call information from the Calls LogDeleting calls from the Calls Log Closing the Calls Log WindowAddress Book Tree View of the Address BookList View portion of the Address Book Contacts Adding a new contact to the Address BookAddress Properties dialog box Address Book Business Address Book Mail Address Click beside the Voice Announce File Path field Address Book Adding a caller to the Address Book Finding a contact in the Address Book Address Book Quick Search Address Book Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Copying a contact using the template copy method Click Paste SpecialMoving a contact Deleting a contact Printing Contacts Folders Creating a new folder in the Address BookCopying a folder Moving a folder Renaming a folder Deleting a folderImporting Contacts Importing Contacts Exporting Contacts Quick Dials Synchronization with the telephoneAdding Quick Dials Accessing Help Accessing context-sensitive HelpOpening the Help contents screen Accessing the Tip of the DayTurning the Tip of the Day on Enterprise Edge Personal Call Manager Preferences Changing the Search preferencesChanging the Dialing Rule Setting Changing the Startup OptionChanging the Caller’s Record Display Setting Enterprise Edge Personal Call Manager Preferences Quitting Enterprise Edge Personal Call Manager Removing Enterprise Edge Personal Call ManagerGlossary Menu bar shows the menus available from the main window Index P0911958 Issue Index Index Enterprise Edge Personal Call Manager User Guide