Nortel Networks 2 manual Transferring a call with an announcement

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Transferring a call 43

Transferring a call with an announcement

When you transfer a call with an announcement, you are calling the person you are transferring the call to before you transfer the call. Calling the person first allows you to check if the person is available and give that person information about the call.

Transferring a call with an announcement using the window

To transfer a call:

1.Make or answer the call.

2.Put the call on hold.

3.Call the person you are transferring the call to.

4.Give the person any pertinent information about the call.

5.Drag the icon of the call you are transferring to the Active Call icon.

Transferring a call with an announcement using the right mouse button

You can use the right mouse button and the icons on the window to transfer a caller. To transfer a call:

1.Make or answer the call.

2.Put the call on hold.

3.Call the person you are transferring the call to.

4.Give the person any pertinent information about the call.

5.Right-click the icon in the Calls box and point to Transfer. A menu of the current calls appears.

6.Click the icon of the person you are transferring.

Transferring a call with an announcement using the task tray or Calls menu

To transfer a call:

1.Make or answer the call.

2.Put the call on hold.

3.Call the person you are transferring the call to.

4.Give the person any pertinent information about the call.

5.Click the Enterprise Edge Personal Call Manager task tray icon or the Calls menu and then point to the Transfer menu item.

A menu of the current calls appears.

6.Click the icon of the person you are transferring (the first call you made or answered).

P0911958 Issue 01

Enterprise Edge 2.0 Personal Call Manager User Guide

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Contents Enterprise Edge 2.0 Personal Call Manager User Guide Page Contents Multiple calls Making a callAnswering a call Putting a call on holdCalls Log Window Calling featuresConferencing a call Ending a callImporting Contacts Exporting Contacts Quick Dials Address BookQuitting Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager PreferencesGlossary Index P0911958 Issue About this guide Enterprise Edge Personal Call ManagerStarting Enterprise Edge Personal Call Manager Installing Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager iconsEnterprise Edge Personal Call Manager task tray menu Opening the window Enterprise Edge Personal Call Manager windowComponents of the window Toolbar Menu barToolbar buttons provide access to commonly used features Current Calls Active Call Appears beside the call you are on Held Call Status bar Closing the windowDefining the line used Setting up Enterprise Edge Personal Call ManagerChanging the dialing properties Am dialing from Area Code Am in this countryClick the prefix you want to delete Click the Remove button Select the Use calling card for long distance check box Use a calling card for long distanceAdding a custom calling card Click the Long Distance Usage button To access outside lines Disable call waiting by dialingDial using Defining long distance numbers in your area code Making a call Making a call using the Address BookMaking a call using the task tray or Calls menu Making a call using the toolbar Returning a call Redialing a numberCalling from the Quick Dial list Displaying who is calling from the task tray Knowing when someone is callingAnswering a call Knowing who is callingAnswering a call from the window Answering a call using the You Have a New Call dialog boxAnswering a call from the task tray or Calls menu Accessing the Notes tab Answering a held call using the task tray or Calls menu Putting a call on hold using the windowPutting a call on hold using the task tray or Calls menu Answering a held call using the windowSwitching between calls using the task tray and Call menus Switching between calls using the windowMultiple calls Transferring a call without an announcement Transferring a call using the windowTransferring a call using the right mouse button Transferring a callTransferring a call Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement Transferring a call with an announcement using the windowConferencing a call Creating a conference using the Conference boxCreating a conference using the Calls box Creating a conference using the task tray or Calls menuTaking a conference off hold Putting the conference calls on hold using the windowRestoring a held conference using the window Putting conferences call on holdSplitting a conference using the task tray or Calls menu Splitting a conference using the windowEnding a conference using the task tray or Calls menu Ending a conference using the release buttonEnding a conference using the window Ending a conference using the keyboardEnding a call using the keyboard Ending a call using the release buttonEnding a call using the window Ending a call using the task tray or Calls menuDo Not Disturb DND Calling featuresTurning DND on or off Call Forward Viewing the Calls Log Calls Log WindowSorting the Calls Log Viewing the Incoming CallsViewing the Outgoing Calls Updating the Calls LogClosing the Calls Log Window Making a call from the Calls LogPrinting call information from the Calls Log Deleting calls from the Calls LogTree View of the Address Book Address BookList View portion of the Address Book Adding a new contact to the Address Book ContactsAddress Properties dialog box Address Book Business Address Book Mail Address Click beside the Voice Announce File Path field Address Book Adding a caller to the Address Book Finding a contact in the Address Book Address Book Quick Search Address Book Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Click Paste Special Copying a contact using the template copy methodMoving a contact Deleting a contact Printing Contacts Creating a new folder in the Address Book FoldersCopying a folder Moving a folder Deleting a folder Renaming a folderImporting Contacts Importing Contacts Exporting Contacts Synchronization with the telephone Quick DialsAdding Quick Dials Accessing the Tip of the Day Accessing HelpAccessing context-sensitive Help Opening the Help contents screenTurning the Tip of the Day on Changing the Search preferences Enterprise Edge Personal Call Manager PreferencesChanging the Startup Option Changing the Dialing Rule SettingChanging the Caller’s Record Display Setting Enterprise Edge Personal Call Manager Preferences Removing Enterprise Edge Personal Call Manager Quitting Enterprise Edge Personal Call ManagerGlossary Menu bar shows the menus available from the main window Index P0911958 Issue Index Index Enterprise Edge Personal Call Manager User Guide