Nortel Networks 2 manual Defining long distance numbers in your area code

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28Setting up Enterprise Edge Personal Call Manager

Defining long distance numbers in your area code

In some locations, calls within the same area code are considered long distance calls. These calls require the country code and area code (e.g. 1-403) to be added to the front of the telephone number before they can be dialed.

The Toll Prefixes feature allows you to define the prefixes (e.g. 222-xxxx) that are long distance calls in your area code.

To define toll prefixes:

1.Click the Tools menu and then click Toll Prefixes. The Toll Prefixes dialog box appears.

2.From the list of prefixes in the Local phone numbers select the prefix that requires an area code added.

3.Click the Add->button.

4.Repeat steps 3 and 4 for each prefix that requires an area code added.

Note: If you add a prefix to the Dial first list that does not require an area code, remove it by clicking the prefix and clicking the <-Removebutton.

5.When you have finished moving all of the prefixes that require an area code, click the OK button.

The Toll Prefixes dialog box closes.

The Toll Prefixes feature is available only if the country you choose in the Dialing Properties dialog box has a country code of 1. For more information about dialing properties, refer to Changing the dialing properties on page 20.

Enterprise Edge 2.0 Personal Call Manager User Guide

P0911958 Issue 01

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Contents Enterprise Edge 2.0 Personal Call Manager User Guide Page Contents Making a call Answering a callPutting a call on hold Multiple callsCalling features Conferencing a callEnding a call Calls Log WindowAddress Book Importing Contacts Exporting Contacts Quick DialsQuitting Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager PreferencesGlossary Index P0911958 Issue Enterprise Edge Personal Call Manager About this guideInstalling Enterprise Edge Personal Call Manager Starting Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager icons Enterprise Edge Personal Call Manager task tray iconEnterprise Edge Personal Call Manager task tray menu Opening the window Enterprise Edge Personal Call Manager windowComponents of the window Menu bar ToolbarToolbar buttons provide access to commonly used features Current Calls Active Call Appears beside the call you are on Held Call Closing the window Status barSetting up Enterprise Edge Personal Call Manager Defining the line usedChanging the dialing properties Am dialing from Am in this country Area CodeClick the prefix you want to delete Click the Remove button Use a calling card for long distance Select the Use calling card for long distance check boxAdding a custom calling card Click the Long Distance Usage button To access outside lines Disable call waiting by dialingDial using Defining long distance numbers in your area code Making a call using the Address Book Making a callMaking a call using the task tray or Calls menu Making a call using the toolbar Redialing a number Returning a callCalling from the Quick Dial list Knowing when someone is calling Answering a callKnowing who is calling Displaying who is calling from the task trayAnswering a call from the window Answering a call using the You Have a New Call dialog boxAnswering a call from the task tray or Calls menu Accessing the Notes tab Putting a call on hold using the window Putting a call on hold using the task tray or Calls menuAnswering a held call using the window Answering a held call using the task tray or Calls menuSwitching between calls using the task tray and Call menus Switching between calls using the windowMultiple calls Transferring a call using the window Transferring a call using the right mouse buttonTransferring a call Transferring a call without an announcementTransferring a call Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement using the window Transferring a call with an announcementCreating a conference using the Conference box Creating a conference using the Calls boxCreating a conference using the task tray or Calls menu Conferencing a callPutting the conference calls on hold using the window Restoring a held conference using the windowPutting conferences call on hold Taking a conference off holdSplitting a conference using the window Splitting a conference using the task tray or Calls menuEnding a conference using the release button Ending a conference using the windowEnding a conference using the keyboard Ending a conference using the task tray or Calls menuEnding a call using the release button Ending a call using the windowEnding a call using the task tray or Calls menu Ending a call using the keyboardDo Not Disturb DND Calling featuresTurning DND on or off Call Forward Calls Log Window Viewing the Calls LogViewing the Incoming Calls Viewing the Outgoing CallsUpdating the Calls Log Sorting the Calls LogMaking a call from the Calls Log Printing call information from the Calls LogDeleting calls from the Calls Log Closing the Calls Log WindowAddress Book Tree View of the Address BookList View portion of the Address Book Contacts Adding a new contact to the Address BookAddress Properties dialog box Address Book Business Address Book Mail Address Click beside the Voice Announce File Path field Address Book Adding a caller to the Address Book Finding a contact in the Address Book Address Book Quick Search Address Book Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Copying a contact using the template copy method Click Paste SpecialMoving a contact Deleting a contact Printing Contacts Folders Creating a new folder in the Address BookCopying a folder Moving a folder Renaming a folder Deleting a folderImporting Contacts Importing Contacts Exporting Contacts Synchronization with the telephone Quick DialsAdding Quick Dials Accessing Help Accessing context-sensitive HelpOpening the Help contents screen Accessing the Tip of the DayTurning the Tip of the Day on Enterprise Edge Personal Call Manager Preferences Changing the Search preferencesChanging the Dialing Rule Setting Changing the Startup OptionChanging the Caller’s Record Display Setting Enterprise Edge Personal Call Manager Preferences Quitting Enterprise Edge Personal Call Manager Removing Enterprise Edge Personal Call ManagerGlossary Menu bar shows the menus available from the main window Index P0911958 Issue Index Index Enterprise Edge Personal Call Manager User Guide