Nortel Networks 2 manual Making a call, Answering a call, Putting a call on hold, Multiple calls

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4Contents

Making a call	29
Making a call using the Address Book 29
Making a call using the task tray or Calls menu						30
Making a call using the toolbar				31
Redialing a number		32
Returning a call	32
Calling from the Quick Dial list				33
Answering a call		34
Knowing when someone is calling 34
Knowing who is calling			34
Displaying who is calling from the task tray						34
Answering a call using the You Have a New Call dialog box									35
Answering a call from the window 35
Answering a call from the task tray or Calls menu							35
Accessing the Notes tab			36
Putting a call on hold			37
Putting a call on hold using the window 37
Putting a call on hold using the task tray or Calls menu								37
Answering a held call using the window					37
Answering a held call using the task tray or Calls menu								37
Multiple calls	38
Switching between calls using the window 38
Switching between calls using the task tray and Call menus									38
Transferring a call		39
Transferring a call without an announcement 39
Transferring a call using the window					39
Transferring a call using the right mouse button							39
Transferring a call using the task tray or Calls menu								41
Transferring a call using the keyboard					42
Transferring a call with an announcement					43

Transferring a call with an announcement using the window 43 Transferring a call with an announcement using the right mouse

button 43

Transferring a call with an announcement using the task tray or Calls menu 43

Enterprise Edge 2.0 Personal Call Manager User Guide

P0911958 Issue 01

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Contents Enterprise Edge 2.0 Personal Call Manager User Guide Page Contents Making a call Answering a callPutting a call on hold Multiple callsCalling features Conferencing a callEnding a call Calls Log WindowAddress Book Importing Contacts Exporting Contacts Quick DialsQuitting Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager PreferencesGlossary Index P0911958 Issue Enterprise Edge Personal Call Manager About this guideInstalling Enterprise Edge Personal Call Manager Starting Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager icons Enterprise Edge Personal Call Manager task tray iconEnterprise Edge Personal Call Manager task tray menu Opening the window Enterprise Edge Personal Call Manager windowComponents of the window Menu bar ToolbarToolbar buttons provide access to commonly used features Current Calls Active Call Appears beside the call you are on Held Call Closing the window Status barSetting up Enterprise Edge Personal Call Manager Defining the line usedChanging the dialing properties Am dialing from Am in this country Area CodeClick the prefix you want to delete Click the Remove button Use a calling card for long distance Select the Use calling card for long distance check boxAdding a custom calling card Click the Long Distance Usage button To access outside lines Disable call waiting by dialingDial using Defining long distance numbers in your area code Making a call using the Address Book Making a callMaking a call using the task tray or Calls menu Making a call using the toolbar Redialing a number Returning a callCalling from the Quick Dial list Knowing when someone is calling Answering a callKnowing who is calling Displaying who is calling from the task trayAnswering a call from the window Answering a call using the You Have a New Call dialog boxAnswering a call from the task tray or Calls menu Accessing the Notes tab Putting a call on hold using the window Putting a call on hold using the task tray or Calls menuAnswering a held call using the window Answering a held call using the task tray or Calls menuSwitching between calls using the task tray and Call menus Switching between calls using the windowMultiple calls Transferring a call using the window Transferring a call using the right mouse buttonTransferring a call Transferring a call without an announcementTransferring a call Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement using the window Transferring a call with an announcementCreating a conference using the Conference box Creating a conference using the Calls boxCreating a conference using the task tray or Calls menu Conferencing a callPutting the conference calls on hold using the window Restoring a held conference using the windowPutting conferences call on hold Taking a conference off holdSplitting a conference using the window Splitting a conference using the task tray or Calls menuEnding a conference using the release button Ending a conference using the windowEnding a conference using the keyboard Ending a conference using the task tray or Calls menuEnding a call using the release button Ending a call using the windowEnding a call using the task tray or Calls menu Ending a call using the keyboardDo Not Disturb DND Calling featuresTurning DND on or off Call Forward Calls Log Window Viewing the Calls LogViewing the Incoming Calls Viewing the Outgoing CallsUpdating the Calls Log Sorting the Calls LogMaking a call from the Calls Log Printing call information from the Calls LogDeleting calls from the Calls Log Closing the Calls Log WindowAddress Book Tree View of the Address BookList View portion of the Address Book Contacts Adding a new contact to the Address BookAddress Properties dialog box Address Book Business Address Book Mail Address Click beside the Voice Announce File Path field Address Book Adding a caller to the Address Book Finding a contact in the Address Book Address Book Quick Search Address Book Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Copying a contact using the template copy method Click Paste SpecialMoving a contact Deleting a contact Printing Contacts Folders Creating a new folder in the Address BookCopying a folder Moving a folder Renaming a folder Deleting a folderImporting Contacts Importing Contacts Exporting Contacts Synchronization with the telephone Quick DialsAdding Quick Dials Accessing Help Accessing context-sensitive HelpOpening the Help contents screen Accessing the Tip of the DayTurning the Tip of the Day on Enterprise Edge Personal Call Manager Preferences Changing the Search preferencesChanging the Dialing Rule Setting Changing the Startup OptionChanging the Caller’s Record Display Setting Enterprise Edge Personal Call Manager Preferences Quitting Enterprise Edge Personal Call Manager Removing Enterprise Edge Personal Call ManagerGlossary Menu bar shows the menus available from the main window Index P0911958 Issue Index Index Enterprise Edge Personal Call Manager User Guide