Nortel Networks 2 manual Answering a call using the You Have a New Call dialog box

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Answering a call 35

Answering a call using the You Have a New Call dialog box

Enterprise Edge Personal Call Manager displays the You Have a New Call dialog box when you receive a call.

If you subscribe to Caller ID services, information about the caller is displayed in the You Have a New Call dialog box. If the caller is one of the contacts in your Address Book, the name, telephone number, type of call, department, and Company appear on the dialog box. Also, a small picture appears in the dialog box and a voice announce message plays, if you assigned them when you added the contact. For more information about adding contacts to the Address Book, refer to Adding a new contact to the Address Book on page 56. If the Caller is not one of your contacts, the name and/or telephone number and call type appears.

To answer a call using the You Have a New Call dialog box:

1.Click the Answer button.

Note: The Cancel button cancels only the You Have a New Call dialog box, not the call. If you click the Cancel button, the You Have a New Call dialog box closes but the call continues to ring on your telephone.

Answering a call from the window

To answer the call:

1.Double-click the Ringing icon.

The icon changes to the Active Call icon and the call is answered.

or

1. Right-click the Ringing icon in the Calls box and then click Answer.

Answering a call from the task tray or Calls menu

To answer a call:

1.Click the Enterprise Edge Personal Call Manager task tray icon or the Calls menu and then point to the label of the call.

2.Click Answer.

P0911958 Issue 01

Enterprise Edge 2.0 Personal Call Manager User Guide

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Contents Enterprise Edge 2.0 Personal Call Manager User Guide Page Contents Multiple calls Making a callAnswering a call Putting a call on holdCalls Log Window Calling featuresConferencing a call Ending a callImporting Contacts Exporting Contacts Quick Dials Address BookGlossary Index Enterprise Edge Personal Call Manager PreferencesQuitting Enterprise Edge Personal Call Manager P0911958 Issue About this guide Enterprise Edge Personal Call ManagerStarting Enterprise Edge Personal Call Manager Installing Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager iconsEnterprise Edge Personal Call Manager task tray menu Components of the window Enterprise Edge Personal Call Manager windowOpening the window Toolbar Menu barToolbar buttons provide access to commonly used features Current Calls Active Call Appears beside the call you are on Held Call Status bar Closing the windowDefining the line used Setting up Enterprise Edge Personal Call ManagerChanging the dialing properties Am dialing from Area Code Am in this countryClick the prefix you want to delete Click the Remove button Select the Use calling card for long distance check box Use a calling card for long distanceAdding a custom calling card Click the Long Distance Usage button Dial using Disable call waiting by dialingTo access outside lines Defining long distance numbers in your area code Making a call Making a call using the Address BookMaking a call using the task tray or Calls menu Making a call using the toolbar Returning a call Redialing a numberCalling from the Quick Dial list Displaying who is calling from the task tray Knowing when someone is callingAnswering a call Knowing who is callingAnswering a call from the task tray or Calls menu Answering a call using the You Have a New Call dialog boxAnswering a call from the window Accessing the Notes tab Answering a held call using the task tray or Calls menu Putting a call on hold using the windowPutting a call on hold using the task tray or Calls menu Answering a held call using the windowMultiple calls Switching between calls using the windowSwitching between calls using the task tray and Call menus Transferring a call without an announcement Transferring a call using the windowTransferring a call using the right mouse button Transferring a callTransferring a call Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement Transferring a call with an announcement using the windowConferencing a call Creating a conference using the Conference boxCreating a conference using the Calls box Creating a conference using the task tray or Calls menuTaking a conference off hold Putting the conference calls on hold using the windowRestoring a held conference using the window Putting conferences call on holdSplitting a conference using the task tray or Calls menu Splitting a conference using the windowEnding a conference using the task tray or Calls menu Ending a conference using the release buttonEnding a conference using the window Ending a conference using the keyboardEnding a call using the keyboard Ending a call using the release buttonEnding a call using the window Ending a call using the task tray or Calls menuTurning DND on or off Calling featuresDo Not Disturb DND Call Forward Viewing the Calls Log Calls Log WindowSorting the Calls Log Viewing the Incoming CallsViewing the Outgoing Calls Updating the Calls LogClosing the Calls Log Window Making a call from the Calls LogPrinting call information from the Calls Log Deleting calls from the Calls LogTree View of the Address Book Address BookList View portion of the Address Book Adding a new contact to the Address Book ContactsAddress Properties dialog box Address Book Business Address Book Mail Address Click beside the Voice Announce File Path field Address Book Adding a caller to the Address Book Finding a contact in the Address Book Address Book Quick Search Address Book Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Click Paste Special Copying a contact using the template copy methodMoving a contact Deleting a contact Printing Contacts Creating a new folder in the Address Book FoldersCopying a folder Moving a folder Deleting a folder Renaming a folderImporting Contacts Importing Contacts Exporting Contacts Adding Quick Dials Quick DialsSynchronization with the telephone Accessing the Tip of the Day Accessing HelpAccessing context-sensitive Help Opening the Help contents screenTurning the Tip of the Day on Changing the Search preferences Enterprise Edge Personal Call Manager PreferencesChanging the Startup Option Changing the Dialing Rule SettingChanging the Caller’s Record Display Setting Enterprise Edge Personal Call Manager Preferences Removing Enterprise Edge Personal Call Manager Quitting Enterprise Edge Personal Call ManagerGlossary Menu bar shows the menus available from the main window Index P0911958 Issue Index Index Enterprise Edge Personal Call Manager User Guide