Nortel Networks 2 manual Answering a call, Knowing when someone is calling, Knowing who is calling

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34Answering a call

Answering a call

Knowing when someone is calling

Enterprise Edge Personal Call Manager notifies you when there is an incoming call. When someone calls you, the You Have a New Call dialog box appears, and the Ringing icon appears in the Calls box, the Enterprise Edge Personal Call Manager task tray menu and the Calls menu. If you subscribe to a Caller ID service, or you are receiving an internal call through Enterprise Edge, the name or number of the caller appears below the icon and in the You Have a New Call dialog box.

Knowing who is calling

When a call is made or received, an icon appears in the Calls box, Calls menu, and Enterprise Edge Personal Call Manager task tray menu. These icons are given a label to help identify who is on the call. The information on the label depends on several factors.

If you subscribe to a Caller ID service, Enterprise Edge Personal Call Manager compares the received number to the numbers stored in the Address Book. If a match is found, the name from the Address Book appears with the Active Call icon. If a match is not found, the name sent with the Caller ID information appears. If a match is not found and a name is not sent with the Caller ID information, the telephone number appears.

If no Caller ID information is available, or you do not subscribe to this service, the word Unknown is used as the label.

Internal calls show the name of the contact stored in the Address Book if available. When there is no name for the caller in the Address Book, the Enterprise Edge extension name appears.

Displaying who is calling from the task tray

When you click the Enterprise Edge Personal Call Manager icon in the task tray, the current calls appears at the top of the menu. If you subscribe to a Caller ID service or you are receiving an internal call through Enterprise Edge, the name or number of the caller appears beside the icon. To perform a function on one of the current calls, point at the name or number of the caller and a menu appears.

Enterprise Edge 2.0 Personal Call Manager User Guide

P0911958 Issue 01

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Contents Enterprise Edge 2.0 Personal Call Manager User Guide Page Contents Putting a call on hold Making a callAnswering a call Multiple callsEnding a call Calling featuresConferencing a call Calls Log WindowAddress Book Importing Contacts Exporting Contacts Quick DialsQuitting Enterprise Edge Personal Call Manager Enterprise Edge Personal Call Manager PreferencesGlossary Index P0911958 Issue Enterprise Edge Personal Call Manager About this guideInstalling Enterprise Edge Personal Call Manager Starting Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager icons Enterprise Edge Personal Call Manager task tray iconEnterprise Edge Personal Call Manager task tray menu Opening the window Enterprise Edge Personal Call Manager windowComponents of the window Menu bar ToolbarToolbar buttons provide access to commonly used features Current Calls Active Call Appears beside the call you are on Held Call Closing the window Status barSetting up Enterprise Edge Personal Call Manager Defining the line usedChanging the dialing properties Am dialing from Am in this country Area CodeClick the prefix you want to delete Click the Remove button Use a calling card for long distance Select the Use calling card for long distance check boxAdding a custom calling card Click the Long Distance Usage button To access outside lines Disable call waiting by dialingDial using Defining long distance numbers in your area code Making a call using the Address Book Making a callMaking a call using the task tray or Calls menu Making a call using the toolbar Redialing a number Returning a callCalling from the Quick Dial list Knowing who is calling Knowing when someone is callingAnswering a call Displaying who is calling from the task trayAnswering a call from the window Answering a call using the You Have a New Call dialog boxAnswering a call from the task tray or Calls menu Accessing the Notes tab Answering a held call using the window Putting a call on hold using the windowPutting a call on hold using the task tray or Calls menu Answering a held call using the task tray or Calls menuSwitching between calls using the task tray and Call menus Switching between calls using the windowMultiple calls Transferring a call Transferring a call using the windowTransferring a call using the right mouse button Transferring a call without an announcementTransferring a call Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement using the window Transferring a call with an announcementCreating a conference using the task tray or Calls menu Creating a conference using the Conference boxCreating a conference using the Calls box Conferencing a callPutting conferences call on hold Putting the conference calls on hold using the windowRestoring a held conference using the window Taking a conference off holdSplitting a conference using the window Splitting a conference using the task tray or Calls menuEnding a conference using the keyboard Ending a conference using the release buttonEnding a conference using the window Ending a conference using the task tray or Calls menuEnding a call using the task tray or Calls menu Ending a call using the release buttonEnding a call using the window Ending a call using the keyboardDo Not Disturb DND Calling featuresTurning DND on or off Call Forward Calls Log Window Viewing the Calls LogUpdating the Calls Log Viewing the Incoming CallsViewing the Outgoing Calls Sorting the Calls LogDeleting calls from the Calls Log Making a call from the Calls LogPrinting call information from the Calls Log Closing the Calls Log WindowAddress Book Tree View of the Address BookList View portion of the Address Book Contacts Adding a new contact to the Address BookAddress Properties dialog box Address Book Business Address Book Mail Address Click beside the Voice Announce File Path field Address Book Adding a caller to the Address Book Finding a contact in the Address Book Address Book Quick Search Address Book Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Copying a contact using the template copy method Click Paste SpecialMoving a contact Deleting a contact Printing Contacts Folders Creating a new folder in the Address BookCopying a folder Moving a folder Renaming a folder Deleting a folderImporting Contacts Importing Contacts Exporting Contacts Synchronization with the telephone Quick DialsAdding Quick Dials Opening the Help contents screen Accessing HelpAccessing context-sensitive Help Accessing the Tip of the DayTurning the Tip of the Day on Enterprise Edge Personal Call Manager Preferences Changing the Search preferencesChanging the Dialing Rule Setting Changing the Startup OptionChanging the Caller’s Record Display Setting Enterprise Edge Personal Call Manager Preferences Quitting Enterprise Edge Personal Call Manager Removing Enterprise Edge Personal Call ManagerGlossary Menu bar shows the menus available from the main window Index P0911958 Issue Index Index Enterprise Edge Personal Call Manager User Guide