Dell KR019, WMTE01 Click Uninstall, See the program documentation for installation instructions

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Microsoft® Windows Vista®:

1Click the Windows Vista start button Control PanelProgramsPrograms and Features.

2Select the program you want to remove.

3Click Uninstall.

4See the program documentation for installation instructions.

Microsoft Windows® XP:

1Click StartControl PanelAdd or Remove ProgramsPrograms and Features.

2Select the program you want to remove.

3Click Uninstall.

4See the program documentation for installation instructions.

S E C T O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click StartHelp and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.

S E E K E R R O R The operating system cannot find a specific track on the hard drive.

S H U T D O W N F A I L U R E A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39).

TI M E - O F - D A Y C L O C K L O S T P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, and then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 71).

TI M E - O F - D A Y C L O C K S T O P P E D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 71).

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Troubleshooting

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Contents Dell Precision R5400 Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mJune KR019 Contents Troubleshooting Software and Hardware Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewBack Panel Connectors Setting Up Your Computer Quick SetupSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows Vista Microsoft Windows XPIf you have a CD, click Use the CD I got from an ISP Transferring Information to a New Computer Microsoft Windows VistaMicrosoft Windows XP Click Next Under Now go to your old computer, click Next Under Now go to your old computer, click Next Specifications Processor Processor typeNIC PCI-X USB Two back panel 6-pin mini-DIN Controls and Lights Front panel Power button Coin cell battery CR2032 lithium coin cell Specifications MWB Environmental Maximum shock Operating Specifications Troubleshooting Troubleshooting ToolsPower Light Beep Codes If your computer emits a series of beeps during start-upPage Error Messages T a Error The hard drive cannot read the dataDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall See the program documentation for installation instructionsSystem Messages Drive and try againTroubleshooting Software and Hardware Problems Fix a Problem section, click Hardware TroubleshooterClick Start→ Help and Support Dell Diagnostics Troubleshooting Press Tab to select Test System and then press Enter Problem quickly Function Troubleshooting Tips Any error conditions encounteredPower Problems Memory Problems Lockups and Software Problems Reinstall the programComputer does not start up Click End Task Program crashes repeatedlyProgram is designed for an earlier Windows operating system Windows VistaDell Technical Update Service Dell Support UtilityTroubleshooting Reinstalling Software DriversIdentifying Drivers Click Device ManagerReinstalling Drivers and Utilities Click Properties, and click Device ManagerProperties Properties Click System You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Using Dell Factory Image Restore and Dell PC Restore Undoing the Last System RestoreClick Undo my last restoration and click Next Click Dell Factory Image Restore Confirm Data Deletion screen appearsDell PC Restore Microsoft Windows XP Using the Operating System Media To reinstall Windows, you need the following items Reinstalling Software Finding Information Document/Media/Label Contents Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Index Hardware Troubleshooter, 38 restore to previous state Index