Dell KR019, WMTE01 specifications Troubleshooting Software and Hardware

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Troubleshooting Software and Hardware

Problems	38
Dell Diagnostics	39
Troubleshooting Tips	44
Power Problems	45
Memory Problems	46
Lockups and Software Problems	47
Dell Technical Update Service	49
Dell Support Utility	49

5 Reinstalling Software	51
Drivers	51
Identifying Drivers	51
Reinstalling Drivers and Utilities	52
Restoring Your Operating System	55
Using Microsoft Windows System Restore	56
Using Dell Factory Image Restore and Dell
PC Restore	57
Using the Operating System Media	60

6Finding Information . . . . . . . . . . . . . . . . 63

7Getting Help . . . . . . . . . . . . . . . . . . . . . . 65

Obtaining Assistance	65
Technical Support and Customer Service	66
DellConnect™	66
Online Services	66
AutoTech Service	67
Automated Order-Status Service	67

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Contents

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Contents Dell Precision R5400 Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mJune KR019 Contents Troubleshooting Software and Hardware Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewBack Panel Connectors Setting Up Your Computer Quick SetupSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Microsoft Windows VistaIf you have a CD, click Use the CD I got from an ISP Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP Click Next Under Now go to your old computer, click Next Under Now go to your old computer, click Next Specifications Processor Processor typeNIC PCI-X USB Two back panel 6-pin mini-DIN Controls and Lights Front panel Power button Coin cell battery CR2032 lithium coin cell Specifications MWB Environmental Maximum shock Operating Specifications Troubleshooting Tools TroubleshootingPower Light Beep Codes If your computer emits a series of beeps during start-upPage Error Messages T a Error The hard drive cannot read the dataDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall See the program documentation for installation instructionsSystem Messages Drive and try againFix a Problem section, click Hardware Troubleshooter Troubleshooting Software and Hardware ProblemsClick Start→ Help and Support Dell Diagnostics Troubleshooting Press Tab to select Test System and then press Enter Problem quickly Function Troubleshooting Tips Any error conditions encounteredPower Problems Memory Problems Lockups and Software Problems Reinstall the programComputer does not start up Click End Task Program crashes repeatedlyProgram is designed for an earlier Windows operating system Windows VistaDell Technical Update Service Dell Support UtilityTroubleshooting Reinstalling Software DriversIdentifying Drivers Click Device ManagerClick Properties, and click Device Manager Reinstalling Drivers and UtilitiesProperties Properties Click System You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Undoing the Last System Restore Using Dell Factory Image Restore and Dell PC RestoreClick Undo my last restoration and click Next Click Dell Factory Image Restore Confirm Data Deletion screen appearsDell PC Restore Microsoft Windows XP Using the Operating System Media To reinstall Windows, you need the following items Reinstalling Software Finding Information Document/Media/Label Contents Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Index Hardware Troubleshooter, 38 restore to previous state Index