Dell KR019, WMTE01 Troubleshooting Software and Hardware Problems, Click Start→ Help and Support

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If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device.

Enter the system setup program and ensure that the boot sequence information is correct (see your Service Manual on the Dell Support website at support.dell.com).

N O T I M E R T I C K I N T E R R U P T A chip on the system board might be malfunctioning or system board failure (see "Contacting Dell" on page 71 for assistance).

NOTICE – H A R D D R I V E SELF MONITORING SYSTEM H A S R E P O R T E D T H A T A P A R A M E T E R H A S E X C E E D E D I T S N O R M A L O P E R A T I N G R A N G E . D E L L R E C O M M E N D S T H A T Y O U B A C K U P Y O U R D A T A R E G U L A R L Y. A P A R A M E T E R O U T O F R A N G E M A Y O R M A Y N O T I N D I C A T E A P O T E N T I A L H A R D D R I V E P R O B L E M . — S.M.A.R.T error, possible hard drive failure. This feature can be enabled or disabled in BIOS setup.

Troubleshooting Software and Hardware Problems

If a device is either not detected during the operating system setup or is detected, but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

Windows Vista:

1Click the Windows Vista start button , and click Help and Support.

2Type hardware troubleshooter in the search field and press <Enter> to start the search.

3In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

Windows XP:

1Click StartHelp and Support.

2Type hardware troubleshooter in the search field and press <Enter> to start the search.

3In the Fix a Problem section, click Hardware Troubleshooter.

4In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps.

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Troubleshooting

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Contents Dell Precision R5400 Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mJune KR019 Contents Troubleshooting Software and Hardware Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewBack Panel Connectors Setting Up Your Computer Quick SetupSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionIf you have a CD, click Use the CD I got from an ISP Microsoft Windows VistaMicrosoft Windows XP Microsoft Windows XP Transferring Information to a New ComputerMicrosoft Windows Vista Click Next Under Now go to your old computer, click Next Under Now go to your old computer, click Next Specifications Processor Processor typeNIC PCI-X USB Two back panel 6-pin mini-DIN Controls and Lights Front panel Power button Coin cell battery CR2032 lithium coin cell Specifications MWB Environmental Maximum shock Operating Specifications Power Light TroubleshootingTroubleshooting Tools Beep Codes If your computer emits a series of beeps during start-upPage Error Messages T a Error The hard drive cannot read the dataDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall See the program documentation for installation instructionsSystem Messages Drive and try againClick Start→ Help and Support Troubleshooting Software and Hardware ProblemsFix a Problem section, click Hardware Troubleshooter Dell Diagnostics Troubleshooting Press Tab to select Test System and then press Enter Problem quickly Function Troubleshooting Tips Any error conditions encounteredPower Problems Memory Problems Computer does not start up Lockups and Software ProblemsReinstall the program Click End Task Program crashes repeatedlyProgram is designed for an earlier Windows operating system Windows VistaDell Technical Update Service Dell Support UtilityTroubleshooting Identifying Drivers Reinstalling SoftwareDrivers Click Device ManagerProperties Reinstalling Drivers and UtilitiesClick Properties, and click Device Manager Properties Click System You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Click Undo my last restoration and click Next Using Dell Factory Image Restore and Dell PC RestoreUndoing the Last System Restore Click Dell Factory Image Restore Confirm Data Deletion screen appearsDell PC Restore Microsoft Windows XP Using the Operating System Media To reinstall Windows, you need the following items Reinstalling Software Finding Information Document/Media/Label Contents Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Contacting Dell Getting Help Index Index Hardware Troubleshooter, 38 restore to previous state Index