Dell KR019, WMTE01 Reinstalling Drivers and Utilities, Click Properties, and click Device Manager

Page 52

6Scroll down the list of devices and check for an exclamation point (a circle with a [!]) next to the device name.

If an exclamation point appears next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 52).

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your Dell computer. If you install drivers obtained from other sources, your computer may not function properly.

Returning to a Previous Device Driver Version

If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version.

Windows Vista:

1Click the Windows Vista start button , and right-click Computer.

2Click Properties, and click Device Manager.

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue.

3Right-click the device for which the new driver was installed, and click

Properties.

4Click the Driver tab.

5Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, reinstall the driver from the Drivers and Utilities media.

Windows XP:

1Click StartControl Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties window, click the Hardware tab.

5Click Device Manager.

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Reinstalling Software

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Contents Dell Precision R5400 Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mJune KR019 Contents Troubleshooting Software and Hardware Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewBack Panel Connectors Setting Up Your Computer Quick SetupSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Microsoft Windows VistaIf you have a CD, click Use the CD I got from an ISP Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP Click Next Under Now go to your old computer, click Next Under Now go to your old computer, click Next Specifications Processor Processor typeNIC PCI-X USB Two back panel 6-pin mini-DIN Controls and Lights Front panel Power button Coin cell battery CR2032 lithium coin cell Specifications MWB Environmental Maximum shock Operating Specifications Troubleshooting Tools TroubleshootingPower Light Beep Codes If your computer emits a series of beeps during start-upPage Error Messages T a Error The hard drive cannot read the dataDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall See the program documentation for installation instructionsSystem Messages Drive and try againFix a Problem section, click Hardware Troubleshooter Troubleshooting Software and Hardware ProblemsClick Start→ Help and Support Dell Diagnostics Troubleshooting Press Tab to select Test System and then press Enter Problem quickly Function Troubleshooting Tips Any error conditions encounteredPower Problems Memory Problems Lockups and Software Problems Reinstall the programComputer does not start up Click End Task Program crashes repeatedlyProgram is designed for an earlier Windows operating system Windows VistaDell Technical Update Service Dell Support UtilityTroubleshooting Reinstalling Software DriversIdentifying Drivers Click Device ManagerClick Properties, and click Device Manager Reinstalling Drivers and UtilitiesProperties Properties Click System You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Undoing the Last System Restore Using Dell Factory Image Restore and Dell PC RestoreClick Undo my last restoration and click Next Click Dell Factory Image Restore Confirm Data Deletion screen appearsDell PC Restore Microsoft Windows XP Using the Operating System Media To reinstall Windows, you need the following items Reinstalling Software Finding Information Document/Media/Label Contents Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Index Hardware Troubleshooter, 38 restore to previous state Index