Dell KR019, WMTE01 specifications Problem quickly

Page 42

9At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see "Dell Diagnostics Main Menu" on page 42).

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

10After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.

11Close the Main Menu window to exit the Dell Diagnostics and restart the computer.

12Remove the Drivers and Utilities media from the optical drive.

Dell Diagnostics Main Menu

After the Dell Diagnostics loads the following menu appears:

Option

Function

 

 

Test Memory

Run the stand-alone memory test

Test System

Run system diagnostics

Exit

Exit the diagnostics

 

 

Press <Tab> to select the test you want to run and then press <Enter>.

NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to this menu.

After Test System is selected, the following menu appears:

Option

Function

 

 

Express Test

Performs a quick test of devices in the

 

system. This typically can take 10 to

 

20 minutes.

 

NOTE: The Express Test requires no interaction on your part.

 

Run Express Test first to increase the possibility of tracing a

 

problem quickly.

42

Troubleshooting

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Contents Dell Precision R5400 Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mJune KR019 Contents Troubleshooting Software and Hardware Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewBack Panel Connectors Setting Up Your Computer Quick SetupSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows Vista Microsoft Windows XPIf you have a CD, click Use the CD I got from an ISP Transferring Information to a New Computer Microsoft Windows VistaMicrosoft Windows XP Click Next Under Now go to your old computer, click Next Under Now go to your old computer, click Next Specifications Processor Processor typeNIC PCI-X USB Two back panel 6-pin mini-DIN Controls and Lights Front panel Power button Coin cell battery CR2032 lithium coin cell Specifications MWB Environmental Maximum shock Operating Specifications Troubleshooting Troubleshooting ToolsPower Light Beep Codes If your computer emits a series of beeps during start-upPage Error Messages T a Error The hard drive cannot read the dataDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall See the program documentation for installation instructionsSystem Messages Drive and try againTroubleshooting Software and Hardware Problems Fix a Problem section, click Hardware TroubleshooterClick Start→ Help and Support Dell Diagnostics Troubleshooting Press Tab to select Test System and then press Enter Problem quickly Function Troubleshooting Tips Any error conditions encounteredPower Problems Memory Problems Computer does not start up Lockups and Software ProblemsReinstall the program Click End Task Program crashes repeatedlyProgram is designed for an earlier Windows operating system Windows VistaDell Technical Update Service Dell Support UtilityTroubleshooting Identifying Drivers Reinstalling SoftwareDrivers Click Device ManagerReinstalling Drivers and Utilities Click Properties, and click Device ManagerProperties Properties Click System You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Using Dell Factory Image Restore and Dell PC Restore Undoing the Last System RestoreClick Undo my last restoration and click Next Click Dell Factory Image Restore Confirm Data Deletion screen appearsDell PC Restore Microsoft Windows XP Using the Operating System Media To reinstall Windows, you need the following items Reinstalling Software Finding Information Document/Media/Label Contents Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Index Hardware Troubleshooter, 38 restore to previous state Index