Dell KR019, WMTE01 Technical Support and Customer Service, DellConnect Online Services

Page 66

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 69, and then see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services at the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

66

Getting Help

Image 66
Contents Dell Precision R5400 Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mJune KR019 Contents Troubleshooting Software and Hardware Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewBack Panel Connectors Setting Up Your Computer Quick SetupSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows Vista Microsoft Windows XPIf you have a CD, click Use the CD I got from an ISP Transferring Information to a New Computer Microsoft Windows VistaMicrosoft Windows XP Click Next Under Now go to your old computer, click Next Under Now go to your old computer, click Next Specifications Processor Processor typeNIC PCI-X USB Two back panel 6-pin mini-DIN Controls and Lights Front panel Power button Coin cell battery CR2032 lithium coin cell Specifications MWB Environmental Maximum shock Operating Specifications Troubleshooting Troubleshooting ToolsPower Light Beep Codes If your computer emits a series of beeps during start-upPage Error Messages T a Error The hard drive cannot read the dataDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall See the program documentation for installation instructionsSystem Messages Drive and try againTroubleshooting Software and Hardware Problems Fix a Problem section, click Hardware TroubleshooterClick Start→ Help and Support Dell Diagnostics Troubleshooting Press Tab to select Test System and then press Enter Problem quickly Function Troubleshooting Tips Any error conditions encounteredPower Problems Memory Problems Computer does not start up Lockups and Software ProblemsReinstall the program Click End Task Program crashes repeatedlyProgram is designed for an earlier Windows operating system Windows VistaDell Technical Update Service Dell Support UtilityTroubleshooting Identifying Drivers Reinstalling SoftwareDrivers Click Device ManagerReinstalling Drivers and Utilities Click Properties, and click Device ManagerProperties Properties Click System You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Using Dell Factory Image Restore and Dell PC Restore Undoing the Last System RestoreClick Undo my last restoration and click Next Click Dell Factory Image Restore Confirm Data Deletion screen appearsDell PC Restore Microsoft Windows XP Using the Operating System Media To reinstall Windows, you need the following items Reinstalling Software Finding Information Document/Media/Label Contents Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Index Hardware Troubleshooter, 38 restore to previous state Index