Dell KR019, WMTE01 specifications Troubleshooting Tips, Any error conditions encountered

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The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:

TabFunction

Results	Displays the results of the test and
	any error conditions encountered.
Errors	Displays error conditions encountered,
	error codes, and the problem description.
Help	Describes the test and any requirements
	for running the test.
Configuration	Displays the hardware configuration for
	the selected device.
	The Dell Diagnostics obtains
	configuration information for all devices
	from the system setup program, memory,
	and various internal tests, and displays
	the information in the device list in the
	left pane of the screen.
	NOTE: The device list may not display the names of all
	components installed on your computer or all devices
	attached to your computer.
Parameters	Allows you to customize the test, if
	applicable, by changing the test
	settings.

Troubleshooting Tips

•If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

•If a peripheral device does not work, ensure that the device is properly connected.

•If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).

•If an error message occurs in a program, see the program’s documentation.

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Troubleshooting

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Contents Dell Precision R5400 Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mJune KR019 Contents Troubleshooting Software and Hardware Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewBack Panel Connectors Setting Up Your Computer Quick SetupSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionIf you have a CD, click Use the CD I got from an ISP Microsoft Windows VistaMicrosoft Windows XP Microsoft Windows XP Transferring Information to a New ComputerMicrosoft Windows Vista Click Next Under Now go to your old computer, click Next Under Now go to your old computer, click Next Specifications Processor Processor typeNIC PCI-X USB Two back panel 6-pin mini-DIN Controls and Lights Front panel Power button Coin cell battery CR2032 lithium coin cell Specifications MWB Environmental Maximum shock Operating Specifications Power Light TroubleshootingTroubleshooting Tools Beep Codes If your computer emits a series of beeps during start-upPage Error Messages T a Error The hard drive cannot read the dataDo not use these characters in filenames Troubleshooting Troubleshooting Click Uninstall See the program documentation for installation instructionsSystem Messages Drive and try againClick Start→ Help and Support Troubleshooting Software and Hardware ProblemsFix a Problem section, click Hardware Troubleshooter Dell Diagnostics Troubleshooting Press Tab to select Test System and then press Enter Problem quickly Function Troubleshooting Tips Any error conditions encounteredPower Problems Memory Problems Lockups and Software Problems Reinstall the programComputer does not start up Click End Task Program crashes repeatedlyProgram is designed for an earlier Windows operating system Windows VistaDell Technical Update Service Dell Support UtilityTroubleshooting Reinstalling Software DriversIdentifying Drivers Click Device ManagerProperties Reinstalling Drivers and UtilitiesClick Properties, and click Device Manager Properties Click System You can restore your operating system in the following ways Restoring Your Operating SystemUsing Microsoft Windows System Restore Click Undo my last restoration and click Next Using Dell Factory Image Restore and Dell PC RestoreUndoing the Last System Restore Click Dell Factory Image Restore Confirm Data Deletion screen appearsDell PC Restore Microsoft Windows XP Using the Operating System Media To reinstall Windows, you need the following items Reinstalling Software Finding Information Document/Media/Label Contents Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Contacting Dell Getting Help Index Index Hardware Troubleshooter, 38 restore to previous state Index