Troubleshooting

Problem

Hint

●You have to press hard with the pen ■ Open the tablet control panel and go to the PEN tab. Move

when clicking or drawing.

the TIP FEEL slider toward SOFT.

●The side switch does not work. ■ Be sure you are using the pen (model UP-911E) that originally came with your pen display tablet. Other pens may not function properly on the DTU-710 pen display tablet.

■Be sure you press the side switch when the pen tip is in proximity – do this without pressing down on the pen tip.

■From the tablet control panel, verify that the side switch is set to the proper function you are expecting to occur.

■Make sure the status LED lights blue when you press the side switch. Verify also that the USB cable is plugged in; The LED will not light if the USB cable is not plugged into an active port. If the LED does not light, you may have defective hardware .

●The pen tip and screen cursor do ■ Open the tablet control panel and select the CALIBRATE tab.

not properly line up.

Continue with Calibrating the DTU-710 on page 14.

●The screen cursor moves but it does ■ Make sure the pen tablet driver has loaded properly by

	not jump to the pen tip location.	opening the tablet control panel. If the driver did not load,
	When the pen is placed on the	you will see an error message. If an error message appears,
	display screen, and it does not	reboot your computer. If the problem persists, refer to the
	follow the pen tip when the pen is	appropriate Installation instructions for your platform and
	follow the pen tip when the pen is	reinstall the pen tablet software.
	moved across the display.	reinstall the pen tablet software.
	moved across the display.	■ If you have customized the side switch (when equipped)
		■ If you have customized the side switch (when equipped)
		on your pen to toggle between pen mode and mouse mode,
		make sure that your pen display tablet is operating in pen
		mode. See Button Functions, beginning on page 12, for more
		information.
	● The line you are drawing does not ■ To function properly, some applications require that the pen
	line up with the location of the	is set to pen mode. Make sure the pen has not been toggled to
	screen cursor in paint applications.	mouse mode.

■If the pen is set to pen mode and the problem still exists, then you may have a corrupted preferences ﬁle. Follow the instructions in the next tip to create a new preferences ﬁle.

●The screen cursor jumps back ■ When the pen is not in use, place it on the pen rest, in the

when using your regular mouse or	pen storage compartment, or at some location near the pen
trackball.	display tablet, but not on the display. Leaving your pen
	on the pen display tablet may interfere with screen cursor
	positioning when using other input devices.