Macintosh-Specific Problems
Problem | Hint |
●At startup, a dialog box appears ■ The pen tablet was not detected at startup. Make sure the
telling you that either the driver | USB interface cable is securely connected and that the status |
failed to load or the tablet | LED on the tablet turns on when the pen tip is pressed against |
preferences have not yet been | the tabletʼs active area. |
created. |
|
● The pen display tablet works | ■ There may be a problem in the KEXT.CACHE file. |
correctly when initially installed | 1. Unplug the pen display tabletʼs USB cable from your |
under OS v10.2.7 or 10.2.8, but | computer. (Be sure to unplug only the USB cable.) Then |
fails to work after restart. | uninstall the tablet driver. See Uninstalling the |
| page 41 for details. |
| 2. Within your computerʼs OS X SYSTEM folder, select |
| (highlight) the LIBRARY folder. Then access folder |
| information by typing COMMAND+i. |
| 3. Select and unlock OWNERSHIP & PERMISSIONS. Then |
| change the owner from “system” to “yourself (userʼs name)”. |
| Now lock it back up, entering you administrator password |
| when prompted. |
| 4. Open the LIBRARY folder. Delete the EXTENSIONS. |
| KEXTCACHE and EXTENSIONS.MKEXT files. |
| 5. Empty the trash. |
| 6. Again select the LIBRARY folder and access the folder |
| information. |
| 7. Again select and unlock OWNERSHIP & PERMISSIONS. |
| Then change the owner from “yourself (userʼs name)” to |
| “system” and lock it back up. |
| 8. Close the window and restart your computer. When the |
| system is ready, plug the pen display tabletʼs USB cable back |
| into your computer. |
| Install the pen tablet driver and test the unit. It should work |
| normally when you restart your computer. |
33