Sony PCG-R505 quick start Getting Help, Support Options, Vaio Computer User Guide

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Getting Help

Sony provides you with several support resources to answer questions about your VAIO® computer or the preinstalled software. Refer to these resources in the order they are listed.

Support Options

If you have questions about your computer or the preinstalled software, refer to the following sources for answers in the sequence listed below.

1VAIO® Computer User Guide

The online VAIO® Computer User Guide and the printed VAIO® Computer Quick Start provide you with information on how to maximize your computer capabilities and solve common problems.

2Software Manuals and Online Help Files

The software preinstalled on your computer may come with an online manual. These manuals are stored on the hard disk drive as online Help files. You can find the Help files from the Help menu under the specific software application. Some software applications may come with a printed manual.

3Operating System Online Support

Your computer comes preinstalled with Microsoft® Windows®. For operating system support, you can access Microsoft® customer support at: http://support.microsoft.com/directory/.

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Contents Vaio Computer Quick Start Page Contents Getting Help Welcome Features Hardware Unpacking Your ComputerDocuments Software CDs Recovery CDsOther Registering Your Computer Accessing the User GuideAbout Adding Memory Setting Up Your Dial-Up Connection Phone and Modem Options window Setting up your dial-up connection Microsoft Windows This section describes the following Setting Up Your Vaio ComputerLocating Controls and Ports Battery port Right Bottom On the Docking Station Left lever Floppy disk drive Optical drive DC In indicator Undock switch Right leverTo connect your computer to the docking station Connecting the Docking StationSecuring the Computer to the Docking Station To disconnect the docking station when the computer is off Disconnecting the Docking StationTo disconnect the docking station when the computer is on Docking Indicator To use the AC adapter Connecting a Power SourceTo insert the battery pack Using battery powerTo charge the battery pack To remove the battery pack Battery Indicator Status MeaningRemoving Battery Pack Vaio Computer Quick Start Turning on Computer Starting Your ComputerIf you are unable to turn off your computer Shutting Down Your ComputerSoftware and Support Information PC-Cillin 2000 Trend Micro, Inc Software OverviewQuicken 2002 New User Edition† Intuit Inc Apple QuickTime Apple Computer, Inc Software Support InformationSony on Yahoo! Yahoo! Inc Vaio Support Agent Sony Electronics IncRealJukebox, RealPlayer RealNetworks, Inc EarthLink Network Total Access EarthLink Network IncArcsoft PhotoPrinter 2000 Pro ArcSoft, Inc Quicken 2002 New User Edition Intuit IncSony Applications Sony Electronics Inc Sony Service CenterWinDVD 2000 InterVideo, Inc Vaio Computer Quick Start Using the Recovery CDs Using Your Recovery CDs Application, Driver, and System Recovery CDsUsing the Application Recovery CDs Application, Driver, and System Recovery CDs Vaio Computer Quick Start To use the Driver Recovery CDs On selected models Using the Driver Recovery CDsSystem Recovery options Using the System Recovery CDsIf your computer does not start from the Recovery CD To use the System Recovery CDsVaio Computer Quick Start Troubleshooting My computer starts but a Bios error appears Troubleshooting Your ComputerMy computer does not start Troubleshooting Your Computer My computer stops responding or does not shut down Cannot remove the disc Troubleshooting the Docking StationMy mouse does not work Troubleshooting the LCD ScreenTroubleshooting the Mouse and Touchpad My LCD screen is blankPointer does not move when I use the Touchpad or Mouse Vaio Computer Quick Start Software Manuals and Online Help Files Getting HelpSupport Options Vaio Computer User GuideSony Customer Support Sony Service CenterVaio Support Agent Sony Computing Support Sony Fax-on-DemandIndex Vaio Computer Quick Start Page Sony Electronics Inc 664-856-01