Sony PCG-R505 Vaio Support Agent, Sony Computing Support Sony Fax-on-Demand, Sony Service Center

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VAIO® Computer User Guide

4VAIO Support Agent

You can find VAIO Support Agent by clicking Start and selecting Help and Support. Using advanced diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your applications, network settings, and other important software settings. When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your software to any of the previously protected states.

5Sony Computing Support

This service provides instant access to information on commonly encountered problems. Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online. You can access Sony Computing Support at: http://www.sony.com/pcsupport.

6Sony Fax-on-Demand

This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can use this automated service to request a list of available topics, and select the topics that you want to receive. To contact the Sony fax-on-demand service, call:

1-888-4-SONY-PC (1-888-476-6972).

7Sony Customer Support

Sony and Microsoft software support is available free of charge for 90 days after the original date of purchase. You can call and speak with a Sony Customer Support Representative without using your computer by calling: 1-888-4-SONY-PC (1-888-476-6972).

8Sony Service Center

For the Sony Service Center nearest you, call 1-888-4-SONY-PC (1-888-476-6972) or find Sony Customer Service on the Web at http://www.sony.com/pcsupport.

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Contents Vaio Computer Quick Start Page Contents Getting Help Welcome Features Documents Unpacking Your ComputerHardware Other Recovery CDsSoftware CDs About Adding Memory Accessing the User GuideRegistering Your Computer Setting Up Your Dial-Up Connection Phone and Modem Options window Setting up your dial-up connection Microsoft Windows Setting Up Your Vaio Computer This section describes the followingLocating Controls and Ports Battery port Right Bottom On the Docking Station Optical drive DC In indicator Undock switch Right lever Left lever Floppy disk driveConnecting the Docking Station To connect your computer to the docking stationSecuring the Computer to the Docking Station Disconnecting the Docking Station To disconnect the docking station when the computer is offTo disconnect the docking station when the computer is on Docking Indicator Connecting a Power Source To use the AC adapterUsing battery power To insert the battery packTo charge the battery pack Battery Indicator Status Meaning To remove the battery packRemoving Battery Pack Vaio Computer Quick Start Starting Your Computer Turning on ComputerShutting Down Your Computer If you are unable to turn off your computerSoftware and Support Information Quicken 2002 New User Edition† Intuit Inc Software OverviewPC-Cillin 2000 Trend Micro, Inc Software Support Information Sony on Yahoo! Yahoo! IncVaio Support Agent Sony Electronics Inc Apple QuickTime Apple Computer, IncEarthLink Network Total Access EarthLink Network Inc Arcsoft PhotoPrinter 2000 Pro ArcSoft, IncQuicken 2002 New User Edition Intuit Inc RealJukebox, RealPlayer RealNetworks, IncWinDVD 2000 InterVideo, Inc Sony Service CenterSony Applications Sony Electronics Inc Vaio Computer Quick Start Using the Recovery CDs Using the Application Recovery CDs Application, Driver, and System Recovery CDsUsing Your Recovery CDs Application, Driver, and System Recovery CDs Vaio Computer Quick Start Using the Driver Recovery CDs To use the Driver Recovery CDs On selected modelsUsing the System Recovery CDs System Recovery optionsTo use the System Recovery CDs If your computer does not start from the Recovery CDVaio Computer Quick Start Troubleshooting My computer does not start Troubleshooting Your ComputerMy computer starts but a Bios error appears Troubleshooting Your Computer My computer stops responding or does not shut down Troubleshooting the Docking Station Cannot remove the discTroubleshooting the LCD Screen Troubleshooting the Mouse and TouchpadMy LCD screen is blank My mouse does not workPointer does not move when I use the Touchpad or Mouse Vaio Computer Quick Start Getting Help Support OptionsVaio Computer User Guide Software Manuals and Online Help FilesSony Service Center Vaio Support AgentSony Computing Support Sony Fax-on-Demand Sony Customer SupportIndex Vaio Computer Quick Start Page Sony Electronics Inc 664-856-01