Sony PCG-R505 quick start Troubleshooting

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Troubleshooting

This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you contact Sony Computing Support (http://www.sony.com/pcsupport). Consult the following sections:

❑Troubleshooting Your Computer

❑Troubleshooting the Docking Station

❑Troubleshooting the LCD Screen

❑Troubleshooting the Mouse and Touchpad

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Contents Vaio Computer Quick Start Page Contents Getting Help Welcome Features Documents Unpacking Your ComputerHardware Other Recovery CDsSoftware CDs About Adding Memory Accessing the User GuideRegistering Your Computer Setting Up Your Dial-Up Connection Phone and Modem Options window Setting up your dial-up connection Microsoft Windows This section describes the following Setting Up Your Vaio ComputerLocating Controls and Ports Battery port Right Bottom On the Docking Station Left lever Floppy disk drive Optical drive DC In indicator Undock switch Right leverTo connect your computer to the docking station Connecting the Docking StationSecuring the Computer to the Docking Station To disconnect the docking station when the computer is off Disconnecting the Docking StationTo disconnect the docking station when the computer is on Docking Indicator To use the AC adapter Connecting a Power SourceTo insert the battery pack Using battery powerTo charge the battery pack To remove the battery pack Battery Indicator Status MeaningRemoving Battery Pack Vaio Computer Quick Start Turning on Computer Starting Your ComputerIf you are unable to turn off your computer Shutting Down Your ComputerSoftware and Support Information Quicken 2002 New User Edition† Intuit Inc Software OverviewPC-Cillin 2000 Trend Micro, Inc Apple QuickTime Apple Computer, Inc Software Support InformationSony on Yahoo! Yahoo! Inc Vaio Support Agent Sony Electronics IncRealJukebox, RealPlayer RealNetworks, Inc EarthLink Network Total Access EarthLink Network IncArcsoft PhotoPrinter 2000 Pro ArcSoft, Inc Quicken 2002 New User Edition Intuit IncWinDVD 2000 InterVideo, Inc Sony Service CenterSony Applications Sony Electronics Inc Vaio Computer Quick Start Using the Recovery CDs Using the Application Recovery CDs Application, Driver, and System Recovery CDsUsing Your Recovery CDs Application, Driver, and System Recovery CDs Vaio Computer Quick Start To use the Driver Recovery CDs On selected models Using the Driver Recovery CDsSystem Recovery options Using the System Recovery CDsIf your computer does not start from the Recovery CD To use the System Recovery CDsVaio Computer Quick Start Troubleshooting My computer does not start Troubleshooting Your ComputerMy computer starts but a Bios error appears Troubleshooting Your Computer My computer stops responding or does not shut down Cannot remove the disc Troubleshooting the Docking StationMy mouse does not work Troubleshooting the LCD ScreenTroubleshooting the Mouse and Touchpad My LCD screen is blankPointer does not move when I use the Touchpad or Mouse Vaio Computer Quick Start Software Manuals and Online Help Files Getting HelpSupport Options Vaio Computer User GuideSony Customer Support Sony Service CenterVaio Support Agent Sony Computing Support Sony Fax-on-DemandIndex Vaio Computer Quick Start Page Sony Electronics Inc 664-856-01