Troubleshooting
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❑If your problem is
❑If you are having a problem connecting with your Internet Service Provider (ISP), check that the ISP is not experiencing technical problems.
❑If you have a second phone line available, try connecting the modem to that line.
My microphone does not work
If you are using an external microphone, check that the microphone is plugged into the Microphone connector. See “Connecting an External Microphone” on page 54 for details.
My mouse does not work
❑If you are using an external mouse, check that the mouse is plugged into the mouse connector. See “Connecting an External Mouse or Keyboard” on page 52 for details.
❑If you connected an external mouse while your computer is on, you must restart your computer.
❑If you are using an optional Sony USB mouse
My touchpad does not work
You may have disabled the touchpad while no mouse was connected to the computer. If so, you must restart the computer to make the touchpad work again.
I cannot use DV devices. The message “DV equipment seems to be disconnected or turned off” appears.
❑Check that the DV device is turned on and that the cables are properly connected.
❑If you are using multiple i.LINK® devices, the combination of the connected devices may cause unstable operation. In this case, turn off the power to all connected devices and disconnect unused devices. Check the connection, then turn on the power again.
My touchpad interprets a single tap as a double-click
Click the Mouse icon in the Control Panel and then change the button assignments in the Mouse Properties dialog box. One of the buttons is assigned to the