Troubleshooting
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I cannot play a CD-ROM
❑Make sure the label of the
❑If the
❑Moisture condensation may have occurred. Leave the computer for at least 1 hour while the computer is turned on.
❑Clean the
❑Check the speaker volume.
I cannot play a DVD-ROM
❑If a region code warning appears when you are using the DVD player, it could be that the
❑If you hear audio but cannot see video, your computer’s video resolution may be set too high. For best results, change the Windows Control Panel/Display/Settings to 800 x 600 using 256 colors.
❑If you see video but cannot hear audio, check all of the following: Make sure your DVD player’s mute setting is off. Check the master volume setting in the audio Mixer. If you have connected speakers externally, check the volume settings in your computer speakers and check the connections between your speakers and the computer. Check the Windows Control Panel/System/Device Manager to see that the drivers are installed properly.
❑A dirty or damaged disc may cause the computer to “hang” while it tries to read the disc. If necessary, reboot the computer, remove the disc, and then check that it is not dirty or damaged.
When I click an application icon a message appears, such as “You must insert the application CD into your
❑Some titles require specific files that are located on the application’s
❑Make sure you place the disc in the tray with the label side facing up.
My floppy disk drive cannot write to a diskette
❑If the diskette is
❑Check that the diskette is properly inserted into the floppy disk drive.