Warranty Statement
ARTICLE 1: SERVICES
Barco n.v. warrants that the equipment will be free of defects in workmanship or material for the warranty period.
Notwithstanding the provisions of clause 2, repair and replacement of defects in material and/or workmanship under this warranty shall be accomplished in our works in the following manner:
1.1The Customer, upon the occurrence of any equipment failure, shall contact Barco Customer
Support Center (or an authorized service center) by telephone, fax or
1.2The Customer Support person shall diagnose the problem experienced by the Customer and shall advise the Customer on how to proceed. Customer Support may ask to return the faulty equipment or faulty subassemblies to the Barco Customer Support Center (or an authorized service center) for repair activities. The Customer shall ask for a RMA or RAN number to a Barco Customer Support Center (or an authorized service center).
1.3The Customer shall return, freight prepaid, the defective equipment or subassemblies for repair to the Barco Customer Support Center (or an authorized service center).
1.4Replacement parts used shall be new or equivalent to new parts for the revision level of the equipment. The warranty period for the replacement parts will expire at the same moment as the original warranty period of the equipment. All parts replaced hereunder and returned to Barco (or an authorized service center) shall become the property of Barco n.v. (or the authorized service center).
1.5The repaired equipment shall be returned to the Customer, by regular freight, at Barco's charge.
ARTICLE 2: ITEMS EXCLUDED FROM WARRANTY
The warranty described herein shall not include the following:
2.1Any hardware or software item procured from a source other than Barco or their official agent or distributor and integrated by Customer or a third party into Barco supplied equipment.
2.2Any host configuration not explicitly supported by Barco.
2.3All software installed on the system, whether they are acquired from Barco n.v. or third party. An exception is made for software delivered by Barco that would prove to be a cause for the malfunctioning of the hardware covered under this Agreement.
2.4Normal wear and tear, use under circumstances exceeding specifications, abuse, unauthorized repair or alternation, lack of proper maintenance.
2.5Any failures resulting from an accident, negligence (such as but not limited to removing or deleting system files & licensed software product files), misuse, circuit failure or any change, damage due to fire, water, thunder or lightning, power failure or fluctuation, disruption of communication lines or due to force majeure, or any reason foreign to the equipment.
2.6Any specific services or procedures, asked for by Customer, related to verification of repaired equipment.
ARTICLE 3: OBLIGATIONS OF THE CUSTOMER
Customer hereby assumes the following obligations as partial consideration for Barco performance of its requirements under the warranty condition; failure by Customer to meet its obligations under