Brother DCP-375CW manual Troubleshooting and Routine Maintenance, Printing

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Troubleshooting and Routine Maintenance

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

If you are having difficulty with your machine

Printing

Difficulty	Suggestions
No printout	Check the interface cable or wireless connection on both the machine and your
	computer. (See the Quick Setup Guide.)

	Make sure the machine is plugged in and not turned off.

	Check to see if the LCD is showing an error message. (See Error and Routine
	Maintenance messages on page 59.)

	One or more ink cartridges have reached the end of their life. (See Replacing the
	ink cartridges on page 64.)

	If the LCD shows Cannot Print and Replace XX Ink (where XX is an
	abbreviation of the colour), see Replacing the ink cartridges on page 64.
	Check that the correct printer driver has been installed and chosen.

	Make sure the machine is online. Click Start and then Printers and Faxes.
	Choose Brother DCP-XXXX(where XXXX is your model name), and make sure
	that ‘Use Printer Offline’ is unchecked.
	When you choose the Print Odd Pages and Print Even Pages settings, you may
	see a printing error message on your computer, as the machine pauses during the
	printing process. The error message will disappear after the machine re-starts
	printing.

	Printing using the Print Page Setting can take more time than usual, so the
	computer may display a time out error. If the machine's LCD shows Printing,
	your data will be printed after a few moments.

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Contents USER’S Guide If you need to call Customer Service Compilation and Publication Notice Table of Contents Section II Copy Section III Direct PrintingSection IV Software Section V AppendixesIndex Page General General Information Using the documentationSymbols and conventions used in the documentation BoldViewing Documentation Windows Accessing Software User’s Guide Network User’sViewing Documentation Click DocumentationViewing Documentation Macintosh How to find Scanning instructionsHow to find Network setup instructions Accessing Brother Support Windows Presto! PageManager User’s GuideControl panel overview 100% NormalLED DCP Loading paper and documents Loading paper and other print mediaFan the stack of paper well to avoid paper jams and misfeeds Loading envelopes and postcards About envelopesRemoving small printouts from the machine Loading envelopes and postcardsPrintable area Cut Sheet Paper EnvelopesBrother paper Acceptable paper and other print mediaRecommended print media Handling and using print media Paper capacity of the output paper tray coverChoosing the right print media Paper type and size for each operationPaper weight, thickness and capacity Paper Type Weight Thickness No. SheetsLoading documents Using the scanner glassHow to load documents Document Sizes SupportedScannable area LCD display General SetupSleep Mode Changing LCD languagePress Mono Start Press Stop/Exit How to print a reportPrinting Reports Copy Copy options How to copyMaking copies Changing copy speed and quality Press Mono Start or Colour StartEnlarging or reducing the image copied Making N in 1 copies or a poster Page Layout 1 P Poster3 x 3or Off1„ 2 in 1 P „ 2 in 1 L „ 4 in 1 P „ 4 in 1 L „ Poster 3⋅3 Adjusting Brightness and ContrastBrightness Paper Type Paper optionsContrast Paper Size Direct Printing Printing photos from a memory card PhotoCapture Center OperationsGetting started Memory cards and folder structuresPress Photo Capture How to print from a memory cardPrint Index Thumbnails Printing Photos 13 x 18cm, 15 x 20cm or Max. SizeDpof printing Print Size PhotoCapture Center print settingsPrint quality Colour Enhancement White BalanceSharpness Colour DensityDate Print CroppingBorderless printing Scan to a memory card Changing the image qualityChanging the colour file format Understanding the Error MessagesChanging the monochrome file format Software For Windows Software and Network featuresHow to read the Html User’s Guide For MacintoshAppendixes Safety and Legal Choosing a locationTo use the machine safely Page Safety and Legal Page Important safety instructions Radio interference Important For your safetyLAN connection International Energy Star Qualification Statement Legal limitations for copying Trademarks If you are having difficulty with your machine Troubleshooting and Routine MaintenanceTroubleshooting PrintingPrinting Print media onCopying Difficulties EnhancementPhotoCapture Center Difficulties Scanning DifficultiesSoftware Difficulties Network Difficulties Software User’s Guide on the CD-ROMError and Routine Maintenance messages Error Message Cause ActionCannot Print Mono Start or Colour Start. See Paper Printer jam or paper jam Troubleshooting and Routine Maintenance Routine maintenance Replacing the ink cartridgesTroubleshooting and Routine Maintenance Page Clean the outside of the machine as follows Cleaning the outside of the machineCleaning the scanner glass Cleaning the machine’s printer platen Cleaning the paper pick-up rollersPress Ink Management Cleaning the print headChecking the print quality Press Colour StartChecking the print alignment Machine Information Checking the ink volumeReset Checking the serial numberHow to reset Packing and shipping the machineTroubleshooting and Routine Maintenance Page Menu keys Menu and FeaturesOn-screen programming Menu tablePress Stop/Exit Menu Table Photo Paper Type Nnonn+ Network menu CroppingApipa Wlan TCP/IP Wlan Print Help List Copy Options Copy QualityEnlarge/Reduce Scan Off1Photo Capture Ink ManagementSpecifications GeneralPaper Output Print mediaPaper Input Paper Tray Copy Number of Files Folder Borderless Compatible Media Resolution File ExtensionPhotoCapture Center Scanner Printer USB 1 2 LAN cable 3 Wireless LAN InterfacesComputer requirements Replacement Ink cartridge Consumable itemsSupport for Setup Support Utility SecureEasySetupNetwork LAN ProtocolsWireless one-push configuration Index CD-ROMSdhc Transparencies Solutions Site http//solutions.brother.com Productsupport@brother.com.auVisit us on the World Wide Web