Brother DCP-375CW manual Error and Routine Maintenance messages, Error Message Cause Action

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Troubleshooting and Routine Maintenance

Error and Routine Maintenance messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.

You can correct most errors and routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message	Cause	Action
B&W Print Only	One or more of the colour ink	Replace the ink cartridges. (See Replacing
Replace XX Ink	cartridges have reached the end	the ink cartridges on page 64.)
Replace XX Ink	of their life. While this message
	appears on the LCD, each
	operation works in the following
	way:

Printing

If you click Greyscale in the
Advanced tab of the printer
driver you can use the
machine as a monochrome	B
printer for approximately four	B
weeks depending on the
number of pages you print.

	Copying
	If the paper type is set to
	Plain Paper or
	Inkjet Paper you can
	make copies in monochrome.
	If the paper type is set to
	Other Glossy, Brother BP71
	or Transparency, the machine
	will stop all print operations. If you
	unplug the machine, or take out
	the ink cartridge, you cannot use
	the machine until you change to a
	new ink cartridge. (See Replacing
	the ink cartridges on page 64.)

Cannot Detect	You installed a new ink too fast	Take out the new ink cartridge and reinstall
	and machine did not detect it.	it slowly until it clicks.
	If you are using non Brother	Replace the cartridge with a Brother
	Original Ink the machine may not	Original Ink Cartridge. If the error remains,
	detect the ink cartridge.	contact your Brother dealer.

	An ink cartridge is not installed	Take out the new ink cartridge and
	correctly.	re-install it slowly until it clicks. (See
		Replacing the ink cartridges on page 64.)

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Contents USER’S Guide If you need to call Customer Service Compilation and Publication Notice Table of Contents Section III Direct Printing Section II CopySection V Appendixes Section IV SoftwareIndex Page General Bold Using the documentationSymbols and conventions used in the documentation General InformationClick Documentation Accessing Software User’s Guide Network User’sViewing Documentation Viewing Documentation WindowsHow to find Network setup instructions How to find Scanning instructionsViewing Documentation Macintosh Presto! PageManager User’s Guide Accessing Brother Support Windows100% Normal Control panel overviewLED DCP Loading paper and other print media Loading paper and documentsFan the stack of paper well to avoid paper jams and misfeeds About envelopes Loading envelopes and postcardsLoading envelopes and postcards Removing small printouts from the machineCut Sheet Paper Envelopes Printable areaRecommended print media Acceptable paper and other print mediaBrother paper Paper capacity of the output paper tray cover Handling and using print mediaPaper type and size for each operation Choosing the right print mediaPaper Type Weight Thickness No. Sheets Paper weight, thickness and capacityDocument Sizes Supported Using the scanner glassHow to load documents Loading documentsScannable area Changing LCD language General SetupSleep Mode LCD displayPrinting Reports How to print a reportPress Mono Start Press Stop/Exit Copy Making copies How to copyCopy options Press Mono Start or Colour Start Changing copy speed and qualityEnlarging or reducing the image copied 1 P Poster3 x 3or Off1 Making N in 1 copies or a poster Page LayoutBrightness Adjusting Brightness and Contrast„ 2 in 1 P „ 2 in 1 L „ 4 in 1 P „ 4 in 1 L „ Poster 3⋅3 Contrast Paper optionsPaper Type Paper Size Direct Printing PhotoCapture Center Operations Printing photos from a memory cardMemory cards and folder structures Getting startedPrint Index Thumbnails How to print from a memory cardPress Photo Capture 13 x 18cm, 15 x 20cm or Max. Size Printing PhotosDpof printing Print quality PhotoCapture Center print settingsPrint Size White Balance Colour EnhancementColour Density SharpnessBorderless printing CroppingDate Print Changing the image quality Scan to a memory cardChanging the monochrome file format Understanding the Error MessagesChanging the colour file format Software For Macintosh Software and Network featuresHow to read the Html User’s Guide For WindowsAppendixes Choosing a location Safety and LegalTo use the machine safely Page Safety and Legal Page Important safety instructions LAN connection Important For your safetyRadio interference International Energy Star Qualification Statement Legal limitations for copying Trademarks Printing Troubleshooting and Routine MaintenanceTroubleshooting If you are having difficulty with your machinePrint media on PrintingEnhancement Copying DifficultiesSoftware Difficulties Scanning DifficultiesPhotoCapture Center Difficulties Software User’s Guide on the CD-ROM Network DifficultiesError Message Cause Action Error and Routine Maintenance messagesCannot Print Mono Start or Colour Start. See Paper Printer jam or paper jam Troubleshooting and Routine Maintenance Replacing the ink cartridges Routine maintenanceTroubleshooting and Routine Maintenance Page Cleaning the scanner glass Cleaning the outside of the machineClean the outside of the machine as follows Cleaning the paper pick-up rollers Cleaning the machine’s printer platenPress Colour Start Cleaning the print headChecking the print quality Press Ink ManagementChecking the print alignment Checking the serial number Checking the ink volumeReset Machine InformationPacking and shipping the machine How to resetTroubleshooting and Routine Maintenance Page Menu table Menu and FeaturesOn-screen programming Menu keysPress Stop/Exit Menu Table Photo Paper Type Nnonn+ Cropping Network menuApipa Wlan TCP/IP Wlan Print Help List Enlarge/Reduce Copy QualityCopy Options Off1 ScanInk Management Photo CaptureGeneral SpecificationsPaper Input Paper Tray Print mediaPaper Output Copy PhotoCapture Center Compatible Media Resolution File ExtensionNumber of Files Folder Borderless Scanner Printer Interfaces USB 1 2 LAN cable 3 Wireless LANComputer requirements Consumable items Replacement Ink cartridgeProtocols Setup Support Utility SecureEasySetupNetwork LAN Support forWireless one-push configuration CD-ROM IndexSdhc Transparencies Productsupport@brother.com.au Solutions Site http//solutions.brother.comVisit us on the World Wide Web