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| Problems and Solutions | |
Reception and copying problems | |||
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Problem |
| Solution |
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The power is on, but no | • | Make sure that the telephone line cord is plugged |
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reception takes place. |
| into the TEL. LINE socket, and not the TEL. SET |
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| socket. |
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The printing paper comes | • | Make sure that the document is loaded properly in |
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out blank when you try to |
| the feeder of the transmitting machine. Make a |
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receive a document. |
| copy or print a report to confirm the printing ability |
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| of your machine. |
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| • | Make sure that the thermal paper is properly |
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| loaded in your fax machine. (If the roll has been |
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| loaded backwards, nothing will be printed.) |
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The received document is | • | Ask the other party to send higher contrast |
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faint. |
| documents. If the contrast is still too low, your fax |
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| machine may need service. Make a copy or print a |
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| report to check your machine’s printing ability. |
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| • | Make sure you are using the recommended |
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| thermal paper. See Loading the Thermal Paper in |
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| Chapter 1. |
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Received images are | • | Noise on the telephone line may cause distortion. |
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distorted. |
| Have the other party try sending the document |
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| again. |
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| • | Make a copy or print a report on your fax machine. |
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| If the copy or report is also distorted, your fax |
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| machine may need service. |
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A received document or | • | Make sure the operation panel is completely closed |
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copy prints out in strips. |
| (press down on both sides of the panel). |
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The quality of copies is | • | Any dirt or material on the scanning glass will |
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poor and/or dark vertical |
| cause spots to appear on copies and transmitted |
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lines appear. |
| faxes. Clean the scanning glass as explained on |
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| page 65. |
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Reception/copying is | • | If reception or copying takes place continuously for |
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interrupted. |
| a long time, the print head may overheat. Turn off |
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| the power and let it cool down. |
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10. Trouble- shooting
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