
| 
 | 
 | Problems and Solutions | |
| Reception and copying problems | |||
| 
 | 
 | 
 | 
 | 
| Problem | 
 | Solution | 
 | 
| 
 | 
 | 
 | 
 | 
| The power is on, but no | • | Make sure that the telephone line cord is plugged | 
 | 
| reception takes place. | 
 | into the TEL. LINE socket, and not the TEL. SET | 
 | 
| 
 | 
 | socket. | 
 | 
| 
 | 
 | 
 | 
 | 
| The printing paper comes | • | Make sure that the document is loaded properly in | 
 | 
| out blank when you try to | 
 | the feeder of the transmitting machine. Make a | 
 | 
| receive a document. | 
 | copy or print a report to confirm the printing ability | 
 | 
| 
 | 
 | of your machine. | 
 | 
| 
 | • | Make sure that the thermal paper is properly | 
 | 
| 
 | 
 | loaded in your fax machine. (If the roll has been | 
 | 
| 
 | 
 | loaded backwards, nothing will be printed.) | 
 | 
| 
 | 
 | 
 | 
 | 
| The received document is | • | Ask the other party to send higher contrast | 
 | 
| faint. | 
 | documents. If the contrast is still too low, your fax | 
 | 
| 
 | 
 | machine may need service. Make a copy or print a | 
 | 
| 
 | 
 | report to check your machine’s printing ability. | 
 | 
| 
 | • | Make sure you are using the recommended | 
 | 
| 
 | 
 | thermal paper. See Loading the Thermal Paper in | 
 | 
| 
 | 
 | Chapter 1. | 
 | 
| 
 | 
 | 
 | 
 | 
| Received images are | • | Noise on the telephone line may cause distortion. | 
 | 
| distorted. | 
 | Have the other party try sending the document | 
 | 
| 
 | 
 | again. | 
 | 
| 
 | • | Make a copy or print a report on your fax machine. | 
 | 
| 
 | 
 | If the copy or report is also distorted, your fax | 
 | 
| 
 | 
 | machine may need service. | 
 | 
| 
 | 
 | 
 | 
 | 
| A received document or | • | Make sure the operation panel is completely closed | 
 | 
| copy prints out in strips. | 
 | (press down on both sides of the panel). | 
 | 
| 
 | 
 | 
 | 
 | 
| The quality of copies is | • | Any dirt or material on the scanning glass will | 
 | 
| poor and/or dark vertical | 
 | cause spots to appear on copies and transmitted | 
 | 
| lines appear. | 
 | faxes. Clean the scanning glass as explained on | 
 | 
| 
 | 
 | page 65. | 
 | 
| 
 | 
 | 
 | 
 | 
| Reception/copying is | • | If reception or copying takes place continuously for | 
 | 
| interrupted. | 
 | a long time, the print head may overheat. Turn off | 
 | 
| 
 | 
 | the power and let it cool down. | 
 | 
| 
 | 
 | 
 | 
 | 
10. Trouble- shooting
69