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| 12. Help |
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Problem | Cause & Solution |
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I cannot send a fax overseas. | L Use the overseas transmission mode (feature #23 on page 47). |
| L Add two pauses at the end of the telephone number or dial manually. |
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The other party complains | L If your line has special telephone services such as call waiting, the service |
that letters on their received | may have been activated during fax transmission. Connect the unit to a line |
document are distorted or not | that does not have these services. |
clear. | L Another telephone on the same line is off the hook. Hang up the telephone |
| and try again. |
| L Try copying the document with this unit. If the copied image is clear, there |
| may be something wrong with the other party’s machine. |
| L Adjust the scan contrast using feature #58 (page 50). |
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The other party complains | L The scanner glass or rollers are dirty with correction fluid, etc. Clean them |
that black lines, white lines or | (page 73). Please do not insert a document before correction fluid has dried |
smudges appear on their | completely. |
received document. |
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Documents frequently | L Clean the document feeder rollers, recording paper feeder and rubber flap |
misfeed. | (page 73). |
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12.3.5 Fax – receiving |
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Problem | Cause & Solution |
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I cannot receive documents. | L The ink film is empty. Replace the ink film with a new one (page 13). |
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I cannot receive documents | L The receiving mode is set to TEL mode. |
automatically. | Change the receiving mode: |
| – TAM/FAX mode (page 36) or FAX ONLY mode (page 36). |
| L The time taken to answer the call is too long. Decrease the number of rings |
| (page 44, feature #06 on page 46). |
| L The greeting message is too long. Record a shorter message (page 41). |
| L Make sure that the Distinctive Ring of feature #31 is set properly (page 38). |
| If you do not subscribe to the Distinctive Ring service offered by your local |
| telephone company, this feature should be OFF. |
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The display shows | L The receiving mode is set to FAX ONLY mode and the incoming call is not |
“CONNECTING.....”, but | a fax. Change the receiving mode: |
faxes are not received. | – TAM/FAX mode (page 36) or TEL mode (page 34). |
A blank sheet is ejected. | L If a blank sheet is ejected after the received document is printed out, the |
| size of the document sent by the other party is as large as, or larger than, |
| the recording paper, and the receiving reduction rate is not programmed |
| correctly. Program the proper rate in feature #36 (page 49). |
| L The other party placed the document in their fax machine facing the wrong |
| way. Check with the other party. |
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The printing quality is poor. | Please do not reuse the ink film! |
| Please use genuine Panasonic replacement film. Refer to page 9 for further |
| details. |
| L The thermal head is dirty. Clean it (page 74). |
| L If documents can be copied properly, the unit is working normally. The other |
| party may have sent a faint document or there may be something wrong |
| with the other party’s machine. Ask them to send a clearer copy of the |
| document or to check their fax machine. |
| L Some paper has instructions recommending which side to print on. Try |
| turning the recording paper over. |
| L You may have used paper with cotton and/or fibre content that is over 20%, |
| such as letterhead or resume paper. |
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