Fax receiving | Panasonic KX-FC225AL, KX-FC225NZ specification

Panasonic KX-FC225AL, KX-FC225NZ manual Fax receiving

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	12. Help


Problem	Cause & Solution

I cannot send a fax overseas.	L Use the overseas transmission mode (feature #23 on page 47).
	L Add two pauses at the end of the telephone number or dial manually.

The other party complains	L If your line has special telephone services such as call waiting, the service
that letters on their received	may have been activated during fax transmission. Connect the unit to a line
document are distorted or not	that does not have these services.
clear.	L Another telephone on the same line is off the hook. Hang up the telephone
	and try again.
	L Try copying the document with this unit. If the copied image is clear, there
	may be something wrong with the other party’s machine.
	L Adjust the scan contrast using feature #58 (page 50).

The other party complains	L The scanner glass or rollers are dirty with correction fluid, etc. Clean them
that black lines, white lines or	(page 73). Please do not insert a document before correction fluid has dried
smudges appear on their	completely.
received document.

Documents frequently	L Clean the document feeder rollers, recording paper feeder and rubber flap
misfeed.	(page 73).


12.3.5 Fax – receiving

Problem	Cause & Solution

I cannot receive documents.	L The ink film is empty. Replace the ink film with a new one (page 13).

I cannot receive documents	L The receiving mode is set to TEL mode.
automatically.	Change the receiving mode:
	– TAM/FAX mode (page 36) or FAX ONLY mode (page 36).
	L The time taken to answer the call is too long. Decrease the number of rings
	(page 44, feature #06 on page 46).
	L The greeting message is too long. Record a shorter message (page 41).
	L Make sure that the Distinctive Ring of feature #31 is set properly (page 38).
	If you do not subscribe to the Distinctive Ring service offered by your local
	telephone company, this feature should be OFF.

The display shows	L The receiving mode is set to FAX ONLY mode and the incoming call is not
“CONNECTING.....”, but	a fax. Change the receiving mode:
faxes are not received.	– TAM/FAX mode (page 36) or TEL mode (page 34).
A blank sheet is ejected.	L If a blank sheet is ejected after the received document is printed out, the
	size of the document sent by the other party is as large as, or larger than,
	the recording paper, and the receiving reduction rate is not programmed
	correctly. Program the proper rate in feature #36 (page 49).
	L The other party placed the document in their fax machine facing the wrong
	way. Check with the other party.

The printing quality is poor.	Please do not reuse the ink film!
	Please use genuine Panasonic replacement film. Refer to page 9 for further
	details.
	L The thermal head is dirty. Clean it (page 74).
	L If documents can be copied properly, the unit is working normally. The other
	party may have sent a faint document or there may be something wrong
	with the other party’s machine. Ask them to send a clearer copy of the
	document or to check their fax machine.
	L Some paper has instructions recommending which side to print on. Try
	turning the recording paper over.
	L You may have used paper with cotton and/or fibre content that is over 20%,
	such as letterhead or resume paper.

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Contents

KX-FC225NZ KX-FC225AL Things you should keep a recordThank you for purchasing a Panasonic fax machine For your future referenceImportant Notice For Australian usersImportant information for Australian users Installation Important safety instructionsBattery Routine care For Best PerformanceLocation and noise EnvironmentOverview Introduction and InstallationOperating additional units Multi-unit OperationFor Users in New Zealand General Warning Included accessoriesAccessory information Available accessoriesButton descriptions of the base unit Display descriptions of the cordless handset Button descriptions of the cordless handsetBase unit OverviewCordless handset Ink film Incorrect Paper trayPaper support CorrectRecording paper Battery installation / replacementCorrectSlant Connections Power on Battery chargeTurning the cordless handset power ON/OFF Battery strength Battery iconAdjusting base unit volume Adjusting cordless handset volumeWith the cordless handset Date and timeWith the base unit Stop Your logoYour fax number SET RecallSP-PHONE Redial Making phone callsStoring phonebook items Making a phone call using the phonebookAnswering phone calls Cordless handset phonebookErasing a stored item Chain dial Cordless handset onlyBase unit phonebook Editing a stored itemAssigning an item to a one touch dial Key Making a call using a one touch dial KeyOne touch dial Base unit only Erasing all itemsViewing and calling back Caller ID serviceHow Caller ID is displayed Caller ID SP-PHONE Stop FAX Start Symbols and operations for caller informationEditing a caller’s telephone number before calling back Erasing caller informationInto the base unit Voice mail service for Australian users onlyStoring caller information into the phonebook Into the cordless handsetSending a message SMS Short Message ServiceTurning SMS on/off Changing SMS message centre numbersReceiving a message Guide to SMS settings SP-PHONE Stop FAX Start Redial Sending a fax manuallyDocument requirements Sending a fax using Phonebook and one touch dialErasing a stored item from the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memorySelecting the way to use your fax machine Use only as a fax FAX only modeUse mostly as a telephone TEL mode Activating TEL modeSP-PHONE Stop FAX Start Receiving a fax automatically Auto answer on Activating FAX only modeActivating TAM/FAX mode with the cordless handset Changing the ring count in TAM/FAX modeStoring undesired callers Activating the junk fax prohibitorMemu SET Using with the ring detection featureMaking a copy More copying featuresCollated pages Uncollated pages Example Making 2 copies of a 4-page original documentTo check the greeting message Press Greeting Check Recording your greeting messageErasing your recorded greeting message MIC Erase Greeting CheckTo play back messages Useful features during playbackListening to recorded messages Leaving a message for others or yourselfListening to recorded messages Using the answering machine with the cordless handsetDirect command operation Recording your greeting messageSummary of remote operation Remote operation using remote commandsOperating from a remote location Programming for answering machineRecording a marker message Key Remote commandTo turn on the auto answer setting For voice mail/call minder service subscribersBase unit programming Basic featuresAdvanced features To cancel after programming, press Stop then SET OFF defaultDesired resolution Using 24-hour time entryDarker Letter 92% defaultTo print the stored document Setting friendly #46 86% 72%TAM/FAX Work correctly. Consult your PBX supplier for the correct Feature Feature code Selection100msec. default Connecting tone volume cannot be adjustedCordless handset programming Cordless handset featuresEnter the current 4-digit base unit PIN. *2 Using the base unit PIN/repeaterSub-menu Feature default setting Change base unit PIN 0000 . *1Display setup Time settingsCall options Registering a cordless handset to a base unit Operating additional unitsIntercom Answering intercom calls To a cordless handset using the base unitTransferring a call/conference Copying phonebook itemsCopying all the phonebook items To the cordless handset using the base unitCopying one phonebook item To copy to the base unit, pressCharacter entry modes Characters available in each character entry modeWhen the base unit displays the character entry screen Character entryAlphabet character table ABC When writing SMS messagesExtended 2 character table O Cyrillic character table PError messages Reports Display Cause & Solution Error messages DisplayUse the overseas transmission mode feature #23 on Please use genuine Panasonic replacement filmInstalled paper, and re-install it gently Transmission error occurred. Try again Initial settings When a function does not work, check hereGeneral Telephone number Problem Cause & SolutionProblem Cause & Solution Cordless handset does Caller’s name and/orFax sending Fax receiving Copying SMS KX-FC225AL only Answering machineProblem Cause & Solution E0 is displayed If a power failure occursTo the appropriate service. Consult your service provider Recording paper jams When the recording paper has jammed in the unitDocument jams When the recording paper was not fed into the unit properlyDo not use paper products, such as paper towels or tissues Thermal head cleaning Reference lists and reports Base unit only SpecificationsMenu SET Duplex procedure ITU-T No Test ChartRecording paper specifications Recording paper size Recording paper weightBroadcast List IndexJournal Report 31 Page Global web site Sales Department Panasonic Australia Pty. LimitedPanasonic New Zealand Limited Manufacturer Panasonic Communications Malaysia Sdn. Bhd

Panasonic KX-FC225AL, KX-FC225NZ manual Fax receiving

Problem

clear.

12.3.5 Fax – receiving

L The greeting message is too long. Record a shorter message (page 41).

The display shows

A blank sheet is ejected.

The printing quality is poor.