Konica Minolta OKIFAX 5950 Mail-to-Fax Troubleshooting, Internet Fax refuses to receive data

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E-mail-to-Fax Troubleshooting

I have sent data using the format “FAX=[telephone number]@[domain name], but it has not been delivered to the Internet Fax.

You may have set the domain name (the part after @) incorrectly. Consult your Network Administrator about the correct domain entry.

The Internet Fax refuses to receive data.

Check the entered telephone number.

Characters that can be used are: numbers, +, #, *, P or –

If you have entered a telephone number longer than 40 digits, the Internet Fax will not receive the transmission.

Have you registered the recipient’s domain name onto the Internet Fax?

Is the format of the TIFF file you are sending supported by this Internet Fax?

I have sent a text to the Internet Fax, but it does not forward it.

This machine does not forward text.

I have tried to forward data by FAX, but communication cannot be established.

Are the fax’s telephone line settings correct?

Received e-mails are not deleting from the server the way I want them to.

Check the setting of User Function 84: Delete POP Message.

This setting determines how the received e-mails are deleted from the mail server.

If this user function is set to OFF, received e-mails remain on the POP until the Network Administrator deletes them.

Available settings are:

OFF: Do not delete mail

TYPE1: Delete only the mail your fax machine can print out

TYPE2: Delete all mail

The default setting is TYPE2.

The communication logs (records) for the messages received by my fax machine are not correct.

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Contents FAX Trademark Information Information Provided OverviewOperation Overview End User General ConditionsInternet Fax Transmission General Information Host Name Smtp Server Address / NameDNS Server’s IP Address Mail AddressPOP Server Address / Name POP Server PasswordAccessing Network Settings From the Fax Machine Front Panel POP Server User NameList of Settings Internet Fax Information ProvidedComponents of an Internet Fax Network Print DriverMail Helpful Hints T.37What Your T.37 Internet Fax Machine Can Do Tiff attachmentsInternet Fax Backup / Archive Network ScanPstn Faxing vs. Internet Faxing Mail Addresses vs. Pstn Phone NumbersOperation Overview InstallationSetup LAN Topologies and Operating SystemsInternet Fax Protocols Network Print ProtocolsManagement Protocols Identifying Current Settings Set Up on a NetworkPrinting the Configuration Report Using the Button on the Network Card Settings Stored on the Fax MachineAccessing Settings List of User Functions Network Settings Set to on AutoTray Switch User FunctionPaper Size Check User Function Set to OFFPOP Interval User Function To correct this errorTo prevent this error Delete POP MessageText Print Time Between GMTHeader Print Ifax Sender ID Coding ModeExtra Fine Mode Domain NameDomain Name Restrictions ExampleMessage Disposition Notification MDN 37Internet FAX User’s Guide Network Settings Example MDN MessageDhcp Server RestrictionsPOP Server Name DNS P .SRVADDRESS FAX E-mail AddressDSN Delivery Status Notification NIC InitializeChanging Settings Settings Changed Only by Using the WebNetwork Status Printer StatusNetWare NetBEUI EtherTalk Smtp Port Number Smtp TransmitSmtp Receive POP Port NumberCustomization ProcedureProgramming e-mail Addresses Confirming e-mail Address Programming Mail Address RestrictionsDifferences Using Internet FaxSending a Document Stopping a TransmissionHow to Send a Document Sending to a Non-Programmed E-mailTiff Format Limitations and SuggestionsReceiving Internet Faxes Viewing Tiff FilesMultiple Messages Automatic ReceptionSingle Message Text Print onReceiving e-mails Body Text ResolutionReceiving Tiff files CompressionYour fax machine cannot print Your fax machine may not be able to printMails to a Fax Number Gateway Services ForwardingFaxes to an e-mail Address How it worksTelephone Number Restrictions ExampleImage Restrictions Mail Address FormatDomain Name Restrictions How it WorksNetwork Setup Mail Server Settings for E-mail-to-FAX Gateway ServiceDNS Server Add a PTR Record Install the Fax Machine Add a RecordAddress a record Pointer PTR RecordMail Server With fax, the server does not receive mail to fax.abc.com Mail Forwarding ProcessImage Resolution Network ScannerOperating Systems Network PrintingPrinting Documents Printing on TransparenciesWindows 95/98 Windows NT 4.0 and WindowsWindows Also known as CD Setup Utilities ConfigurationConfiguring from Network Utilities SettingsUser Functions Banner Output Network Administrator Problem SolvingEnd User Smtp Protocol Error Codes CodesPOP3 Communication Errors Transmission fails a communication error occurs Transmission TroubleshootingDisplay shows message Option Board Error Tiff file I sent does not print out at the receiver Reception TroubleshootingReception fails a communication error occurs Reception does not startSame mail prints repeatedly Mail-to-Fax Troubleshooting Internet Fax refuses to receive dataWhen I scan documents, my fax machine sender ID is included Try entering the IP address Printing Troubleshooting Konica FAX

OKIFAX 5950 specifications

The Konica Minolta OKIFAX 5950 is a versatile and efficient multifunction fax machine that caters to the needs of small to medium-sized businesses. Known for its reliable performance and high-quality output, the OKIFAX 5950 integrates advanced technology to streamline faxing while maintaining user-friendly operations.

One of the standout features of the OKIFAX 5950 is its high-speed fax transmission, capable of sending documents at a rate of up to 3 seconds per page. This efficiency helps businesses manage time effectively, particularly when dealing with important documents that require immediate attention. The device also supports both Super G3 and G3 fax standards, ensuring compatibility with various telecommunications systems.

Another key characteristic of the OKIFAX 5950 is its extensive memory capacity. With the ability to store up to 600 pages of received faxes, this machine significantly reduces the risk of losing important information during busy periods or when paper runs out. Additionally, the unit features a dual-access function, allowing users to send and receive faxes simultaneously without delays.

The OKIFAX 5950 uses advanced thermal transfer technology, which delivers crisp and professional output. The machine also facilitates easy printing of documents with a print resolution of up to 600 x 600 dpi, ensuring clarity in all communications. Moreover, the device supports different paper sizes, including letter, legal, and A4, which enhances its versatility for various office tasks.

Ease of use is another hallmark of the OKIFAX 5950. Its user-friendly control panel, equipped with a backlit display, allows for straightforward navigation through various functions. The machine includes an auto-dialing feature, storing up to 200 contacts, thus simplifying the process of sending faxes to frequently contacted numbers.

Additional features include a built-in answering machine and a telephone handset, making the OKIFAX 5950 a comprehensive communication solution for businesses. The device also supports eco-friendly practices, with energy-saving modes and options for reduced power consumption.

In summary, the Konica Minolta OKIFAX 5950 combines speed, efficiency, and versatility, making it an ideal choice for businesses looking to enhance their fax communication. With its range of advanced features and user-friendly design, this multifunction fax machine stands out as a reliable asset in any office environment.
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