Gilson 215 Repair and Return Policies, Before calling us, Warranty repair, Non-warranty repair

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Troubleshooting

Repair and Return Policies

5

Repair and Return Policies

Before calling us

Gilson Customer Service personnel will be able to serve you more efficiently if you have the following information:

•the serial number and model number of the equipment involved. The serial number is visible on the back of the control panel of the liquid handler.

•the installation procedure you used

•list of concise symptoms

•list of operating procedures and conditions you were using when the problem arose

•list of other devices connected to the liquid handler and a description of those connections

•list of other electrical connections in the room

Warranty repair

Units covered under warranty will be repaired and returned to you at no charge. If you have any questions about applicability, please contact Gilson or your authorized representative.

Non-warranty repair

For out-of-warranty repairs, contact your local Gilson representative or the Gilson Customer Service Department. A Customer Service representative will discuss service options with you and can assist in making arrangements to return the equipment, if necessary.

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Contents Quad-Z 215 Liquid Handler Users Guide Page Table of Contents Maintenance OperationTroubleshooting Appendix a Replacement Parts and AccessoriesAppendix C Gsioc Commands Appendix B RacksPage Declaration of Conformity Page Introduction1 Description Unpacking Standard Equipment Customer Service Technical Specifications Introduction Introduction Installation2 Locator Plate Installation InstallationArmlock Removal Arm Installation Installation Installing the Z-Arm Cable Support Rod Installing the Probes Probe InstallationInstalling the Probe Guide Inserts Transfer Tubing Installation Plumbing ConnectionsInstalling the Level Sensing Cables To install the level sensing cablePlumbing Connections Installing the rinse station Rack Setup Code 200-Series Code 500-Series RacksCode 200-Series and Code 20-Series or Code 30-Series Racks Installation Only Code 20-Series or Code 30-Series Racks Final Z-Arm Adjustment Part number DescriptionFinal Z-ArmAdjustment Electrical Connections Rear PanelInstallation Input/Output Ports Contact inputsContact outputs Items you’ll needMaking connections Installation RS-232 Port Connecting an RS-232 cableGsioc Port Gsioc cableInstallation Unit ID and Baud Rate/Mode Selection Unit IDBaud rate/mode Installation Fuses Power Cord Connection Operation Front Panel Start Up Running Programs Configuring the Liquid Handler About Operation Pump Type Syringe OptionsRinse Site Operation Liquid Detector Adjust XY Model 841 X-coordinate 475.3 mm Y-coordinate 3.8 mm Height Operation Home Phase Safety Contact Bearing LifeOperation Sound and Display Emergency ContactTesting the Liquid Handler’s Contacts Maintenance4 Maintenance Helpful HintsCleaning the Fluid Path CleaningCleaning the Liquid Handler Cleaning methods Maintenance Maintenance Procedures LubricatingHorizontal Pitch and Vertical Rods What you needMm spacing Replacing Parts Installing same type of probeReplacing Tubing Replacing a ProbeInstalling different type of probe Maintenance Replacing a Level Sensing Cable Removing the level sensing cableInstalling the new level sensing cable Maintenance Replacing a Fuse Checking Position Alignment Transporting the Liquid Handler Page Troubleshooting5 Error Messages TroubleshootingPosition sensor inactive Mechanical Probes no longer finding tube centerOutput functions not operating ElectricalInput functions not operating Unit not operational Unit blows fusesLiquid level detector falsely detecting liquid level Liquid Level DetectorLiquid level detector not detecting liquid level Warranty repair Non-warranty repairRepair and Return Policies Before calling usReturn procedure Rebuilt exchangePage Replacement Parts and Accessories ProbesControl Software Probe Guide InsertsTransfer Tubing and Waste Bottle AppendixRack Accessories Rinse StationCables and I/O Accessories MiscellaneousRacks Code 20 rack Code 21 rackCode 23 rack Code 24 rackCode 28 rack Code 29 rackCode 30 rack Code 31 rackCode 200 rack Code 32 rackCode 33 rack Code 201 rack Code 201H rackCode 202 rack Code 203 rackCode 205H rack Code 204 rackCode 205 rack Code 206 rack Code 207 rackCode 208 rack Code 209 rackCode 210 rack Code 211 rackCode 212 rack Code 213 rackCode 214 rack Code 216 rackCode 217 rack Code 218 rackCode 222 rack Code 228 rackCode 505 rack Code 505H rackCode 542 Peltier rack Appendix Peltier RacksCode 242 Peltier rack Code 854 Peltier rack Code 852 Peltier rackCode 853 Peltier rack Gsioc Commands Command Type Description Gsioc CommandsGsioc Command List @aa=xxxx Bf,d Cv=ss..ss Jcttt ExyzJccccp Ksxxx Oabcd Smm Ta,b,c,d Vcs..s Wcc..ccXax/y Xbx/y Xcx/y Xdx/y Yyyyy Zsp ZspB Pipetting Techniques Minimizing Cross-Contamination Minimizing Dilution Effect Appendix