Avaya S8700 manual Appendix B Installation troubleshooting, Problem Possible solution

Appendix B: Installation troubleshooting

This section provides some simple strategies to help you troubleshoot an installation of a server. This section includes:

●Troubleshooting the installation of the server hardware on page 97

●Troubleshooting the configuration of the server hardware on page 98

●Troubleshooting the installation of the license file and the Avaya authentication file on page 100

Troubleshooting the installation of the server hardware

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Problem	Possible solution
No power to the	●	Ensure that the UPS is plugged into the outlet.
UPS	●	Ensure that the outlet has power.
	● For other solutions, see the user guide for the UPS.
No power to the	●	Ensure that the Ethernet switch is plugged into the UPS or the outlet.
Ethernet switch	●	Ensure that the UPS or outlet has power.
	● For other solutions, see the user guide for the Ethernet switch.
No power to the	●	Ensure that the server is plugged into the UPS.
server	●	Ensure that the UPS has power.
	● Push the power button on the front of the server.
The servers are	●	Make sure you are using a cross-over cable.
not shadowing	●	Make sure fiber optic cable is plugged in correctly, RX to TX and TX
		to RX.
The IPSI LEDs	●	Ensure that the IPSIis in the correct slot. Use slot 1 for the G650
flash		Media Gateway, slot 2 for the G600 Media Gateway, and the
		Tone-Clock slot for all others.
	● Ping the IPSI from server.
	● Ping the server from the IPSI.

Installing and Configuring the Avaya S8700-Series Server January 2008 97