Avaya S8700 manual Troubleshooting the configuration of the server hardware

Page 98

Appendix B: Installation troubleshooting

Troubleshooting the configuration of the server hardware

Troubleshooting the configuration of the server hardware

	Problem	Possible solution

	Cannot log in to the	●	Ensure that the SNMP subagent is installed in the UPS.
	UPS subagent	●	Ensure that you are connected to the correct Ethernet port.
		●	Ensure that you are connected to the correct Ethernet port.
		● Ensure that you have the correct login ID and password. For
			more information, see the user guide for the SNMP subagent.
		● Ensure that the network card on the laptop computer is
			configured correctly.

	Cannot log in to the	●	Ensure that you are connected to the correct Ethernet port. (On
	Ethernet switch		the Ethernet switch, the correct port is labeled Console)
		● Ensure that you have the correct login ID and password. See the
			user guide for the Ethernet switch.
		● Ensure that the network card on the Services laptop computer is
			configured correctly.

	Cannot log in to the	●	Check the link LED on the server. If the LED is off, a cable or
	server		hardware problem exists.
		● Ensure that you are using SSH and not telnet.
		● Ensure that you are connected to the Services Ethernet port.
		● Ensure that you are using a cross-over cable between the
			Services laptop computer and the server.
		● Ensure that the ARP cache is cleared on the Services laptop
			computer. In an MS-DOS window, type arp -d 192.11.13.6
			and press Enter.
		● Ensure that you have connectivity. In an MS-DOS window, type
			ping 192.11.13.6 and press Enter.
		● Ensure that the NIC on the Services laptop computer is
			configured correctly.

	Cannot access the	●	Ensure that you are plugged into the Services port.
	Avaya Installation	●	Ensure that you are using SSH and not telnet.
	Wizard	●	Ensure that you are using SSH and not telnet.
	Wizard	●	Ensure that you are using the correct IP address, 192.11.13.6
		●
		● Ensure that you are using the correct login and password.
		● Ensure that the NIC on the laptop is configured correctly.

			1 of 2

98 Installing and Configuring the Avaya S8700-Series Server

January 2008

Image 98

Contents Installing and Configuring the Avaya S8700-Series Server ReleaseAvaya Inc All Rights Reserved Introduction Server configuration Postinstallation administration Index 101 Introduction AudienceHow to use Avaya installation documents PNC license settings for S8700-series Servers Pre-installation requirementsPreinstallation tasks to complete at the customer site Verifying that all the required equipment is on siteEnsuring that the preinstallation tasks are complete Equipment specificationsShows specifications for the S8710, S8720 and S8730 Servers Introduction About server port connections About S8730 Server configurationsAbout RAID S8700-series port connections Figure notes H3df87h2 LAO Hw8730s2 LAO H3df87s2 LAO About modem connections Connecting to collocated serversConnecting to separated servers Modem options About media gatewaysAbout Processor Ethernet About software duplication About SSHIntroduction Snmp configuration Configuring the Snmp modules in the UPSDefault UPS IP addresses for S8700-series Servers Single control Duplicated control Network CNA Network CNBPrerequisites for configuring the Snmp module Security AlertAdministering the Snmp modules Setting selected traps alarmingDefault IP addresses for the Ethernet switch Preparing to configure the Ethernet switch Configuring the Ethernet switch Snmp configuration Communication Manager installation Clearing the ARP cache on the laptopConfiguring Telnet for Windows 2000 and Windows XP Applying power to the serverAccessing the server Installing Avaya Communication Manager Page Server configuration Copying files to the server Opening the Maintenance Web InterfaceCreating a super-user login Select type of authentication section Choose Password Methods of Configuring a serverConfiguring the server manually Maintenance Web Pages configuration screens Methods of Configuring a server Control network a Eth0 Eth2 Control network B Eth3 if used Performing the manual configurationS8700-series Server Ethernet assignments Eth4 Eth0 Eth2 Duplication LinkAvaya Installation Wizard About the Avaya Installation WizardClick Launch Avaya Installation Wizard Click Execute PingConfiguring the modem Select Change Modem Setting and click ContinueConfiguring memory for an S8720 Server Click Close Window Ensuring ESS and LSP compatibilitySelect either Standard or Extra Large Enabling firewall settings Enabling network time serversConfiguring the NIC Release the server Configuring a second serverAccessing the standby server Interchanging serversClick Interchange Interchanging serversPerforming an integrity check on the active server Page IP interface translations Inputting initial system translationsAdding media gateways Cabinet Cabinet DescriptionSet the Ipsi Control of Port Networks field to enabled Enabling the IpsiAdding the Ipsi to the system Type add ipserver-interface PNnumber and press EnterEnabling Ipsi duplication duplicated control network only Setting the alarm activation levelEnter y in the Enable Operation of Ipsi Duplication field Saving translationsPage Ipsi address configuration IP interface configurationConnecting to the IPSIs Programming the Ipsi for static addressing Connecting the laptop directly to the Ipsi Type show control interface and press Enter Setting the Vlan and diffserv parameters Programming the Ipsi for Dhcp addressing Ipsi LED display for static addressCLK CLK Upgrading the Ipsi firmware version if necessary Verifying connectivity to the serverVerifying that the IPSIs are translated Enabling control of the IPSIsVerifying the license status Postinstallation administration Verifying translationsSetting rules for daylight savings time Type change daylight-savings-rules and press EnterSetting locations if necessary Type change locations and press EnterVerifying the date and the time main server only Clearing and resolving alarms Enabling and disabling the Ethernet switch portsEnabling alarms to Inads by way of a modem Click Submit ChangesEnabling alarms to Inads by way of the Snmp module Backing up files to the compact flash mediaBefore leaving the site Testing the license file Installation verificationTesting the Ipsi circuit pack S8730 LEDs LEDs on the front panel of the S8730 ServerS8710 and S8720 LEDs LEDs on the back panel of the S8730 ServerLEDs on the front panel of the S8710 and the S8720 Servers Additional server LED information LEDs on the back panel of the S8710 and the S8720 ServersAvaya C360 Ethernet switch LEDs LAGLEDs on the Powerware 9125 UPS UPS LEDsTN2312BP Ipsi LEDs TN2312BP Ipsi circuit pack faceplate Ipsi LED display for a static IP address Ipsi services port Connectivity statusPage Appendix a Server access Accessing the command line interface of the server withBackspace key area, select Control-H Connecting to the server directly Ca873srv LAO Cadlsrv2 KLC Connecting to the server remotely over the network Connecting to the server remotely over a modemAccessing the Maintenance Web Interface Finding the IP address of the active serverType of connection Procedure Using the SAT command line promptClick Launch Maintenance Web Interface Select Internet Protocol TCP/IP Logins for Avaya technicians and BusinessPartnersConfiguring the network for Windows 2000 and XP Setting the browser options for Internet Explorer Click on LAN settings, then AdvancedProblem Possible solution Appendix B Installation troubleshootingTroubleshooting the installation of the server hardware Troubleshooting the configuration of the server hardware Ping 192.11.13.6 and press EnterPress Enter Problem Possible solution Index NumericalIpsi Preparing to configure

Related manuals

Manual 20 pages 56.84 Kb

Manual 20 pages 18.09 Kb

Manual 8 pages 16.6 Kb