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Troubleshooting the configuration of the server hardware

Troubleshooting the configuration of the server hardware (continued)

Problem	Possible solution
Cannot use SAT	● Ensure that you are using the correct IP address, 192.11.13.6
commands	and port 5023.
	● Ensure that you are using SSH and not telnet.
	● Ensure that you are using the correct login and password.
	● Make sure you are logged onto the active server.
Cannot ping out to	● Ensure that in the LAN security settings “output from server” for
the customer network	icmp is enabled.
Cannot ping the	● Ensure that in the LAN security settings “input to server” for icmp
server from the	is enabled.
customer network
Cannot access the	● Ensure that in the LAN security settings “input to server” is
server remotely	checked for SSH (Linux commands), https (Web access), and
	def-sat (SAT commands access). Change the LAN security
	settings on the Web interface with a direct connection to the
	server.
The LED display on	● The IPSI LED is not programmed with the switch and the location
IPSI is flashing	(DHCP)
	● An IP address is not assigned to the IPSI LED (static IP
	addressing).
Cannot access the	● Ensure that you are plugged into the Services (top) port on the
IPSI for static	IPSI.
addressing	● Ensure that the ARP cache is cleared on the Services laptop
	computer. In an MS-DOS command window, type arp -d
	192.11.13.6 and press Enter.
No “V” shows on the	● The IPSI is not connected to the Ethernet switch or the network.
IPSI LED	Connect a cable to the bottom port on the faceplate and to the
	Ethernet switch or the customer network.
	● Make sure port on the Ethernet switch that is assigned to that
	IPSI is enabled.
The “V” on the IPSI	● An IP address is not assigned to the IPSI.
LED is not filled in	● The IPSI is not administered.
The system	● The IPSI does not have the current firmware. Upgrade the
generates an alarm	firmware.
when first connect to
IPSI
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Installing and Configuring the Avaya S8700-Series Server January 2008 99