Dell E08J Series owner manual Troubleshooting your system

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Removing A Physical Disk From A Physical-Disk Drawer	30
Installing A Physical Disk In A Physical-Disk Drawer	31
SAS Chain Cables	31
Removing The SAS Chain Cable(s)	32
Installing The SAS Chain Cable(s)	33
RAID Controller Modules	34
Removing A RAID Controller Module Or Expansion Module	34
Installing A RAID Controller Module Or Expansion Module	35
Opening The RAID Controller Module	36
Closing The RAID Controller Module	36
Replacing The SFP+ Transceiver	37
RAID Controller Module Backup Battery Unit	38
Removing The RAID Controller Module Backup Battery Unit	38
Installing The RAID Controller Module Backup Battery Unit	39
Power Supplies	39
Removing A Power Supply Module	39
Installing A Power Supply Module	40
Cooling Fan Modules	41
Removing A Cooling Fan Module	41
Installing A Cooling Fan Module	42
4 Troubleshooting your system	43
Safety first—for you and your system	43
Troubleshooting Storage Array Startup Failure	43
Troubleshooting Loss Of Communication	43
Troubleshooting An SFP+ Transceiver	43
Troubleshooting External Connections	45
Troubleshooting Power Supply Modules	45
Troubleshooting Array Cooling Problems	46
Troubleshooting Expansion Enclosure Management Modules	46
If The EMM Status LED Is Solid Or Blinking Amber (2 Or 4 Times Per Sequence)	46
If The Link Status LEDs Are Not Green	47
Troubleshooting RAID Controller Modules	47
If Both LEDs For Any Given FC IN Port Are Unlit	47
Troubleshooting Physical Disks	47
Troubleshooting Array And Expansion Enclosure Connections	48
Troubleshooting A Wet Storage Array	48
Troubleshooting A Damaged Array	49
Controller Failure Conditions	49
Critical Conditions	49
Noncritical Conditions	49
Invalid Storage Array	50

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Contents Dell PowerVault MD3860f Storage Arrays Page Contents Troubleshooting your system Technical Specifications Getting help Introduction Dell PowerVault Modular Disk Storage ManagerRelated Documentation Front-Panel Features Front-Panel FeaturesFront-Panel Indicators Front-Bezel IndicatorsBlue Back-Panel Features Back-Panel FeaturesCooling Fan Module LED Indicator Codes Cooling Fan Module IndicatorsPower Supply Module Features And Indicators Power Supply Module Features and Status IndicatorsPhysical-Disk LED Indicators Physical-Disk LED IndicatorsFrom the system Controller Modules RAID Controller ModulesHost Channel LED Link Rate Indications SFP+ Transceivers Fibre Optic And SAS Cables Fibre Optic Cable ConnectionMD3060e Expansion Module Features And Indicators Expansion Controller ModulesBattery Backup Unit RAID Controller Module-Additional FeaturesStorage Array Thermal Shutdown System Password Reset Installing The Front Bezel Removing And Installing The Front BezelRecommended Tools Physical-Disk Drawers Service Action Allowed Indicator LEDRemoving The Front Bezel Opening The Physical-Disk Drawer Inside the Physical-Disk DrawerClosing The Physical-Disk Drawer Removing The Physical-Disk DrawerPage Installing The Physical-Disk Drawer Removing and Installing the Physical-Disk DrawerPhysical Disks Physical Disk Installation GuidelinesRemoving a Physical Disk From a Physical-Disk Carrier Inch physical drive cage Guide pin Release handle Installing a Physical Disk In a Physical-Disk Carrier Removing a Physical Disk From a Physical-Disk Drawer Installing a Physical Disk In a Physical-Disk Drawer SAS Chain CablesRemoving The SAS Chain Cables Installing The SAS Chain Cables Removing and Installing the SAS Chain CablesRemoving a RAID Controller Module Or Expansion Module Installing a RAID Controller Module Or Expansion Module Opening The RAID Controller Module Closing The RAID Controller ModuleReplacing The SFP+ Transceiver Replacing the SFP+ TransceiverRAID Controller Module Backup Battery Unit Removing The RAID Controller Module Backup Battery UnitInstalling The RAID Controller Module Backup Battery Unit Power SuppliesRemoving a Power Supply Module Installing a Power Supply Module Removing and Installing the power supply moduleCooling Fan Modules Removing a Cooling Fan ModuleInstalling a Cooling Fan Module Removing and Installing the Cooling Fan ModuleTroubleshooting Loss Of Communication Troubleshooting An SFP+ TransceiverRemoving an SFP+ Module Troubleshooting External Connections Troubleshooting Power Supply ModulesTroubleshooting Array Cooling Problems Troubleshooting Expansion Enclosure Management ModulesTroubleshooting RAID Controller Modules Troubleshooting Physical DisksIf The Link Status LEDs Are Not Green If Both LEDs For Any Given FC in Port Are UnlitTroubleshooting Array And Expansion Enclosure Connections Troubleshooting a Wet Storage ArrayTroubleshooting a Damaged Array Controller Failure ConditionsCritical Conditions Noncritical ConditionsPCI Errors ECC ErrorsInvalid Storage Array Technical Specifications Page Tested Page Contacting Dell Locating your system service tagDocumentation feedback