Dell E08J Series Locating your system service tag, Contacting Dell, Documentation feedback

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Getting help

Locating your system service tag

Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of a physical DR Series system by pulling out the information tag. This can also be found on the support tab in the GUI. This information is used by Dell to route support calls to the appropriate personnel.

Contacting Dell

Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues:

1.Go to dell.com/support.

2.Select your country from the drop-down menu on the bottom right corner of the page.

3.For customized support:

a.Enter your system Service Tag in the Enter your Service Tag field.

b.Click Submit.

The support page that lists the various support categories is displayed.

4.For general support:

a.Select your product category.

b.Select your product segment.

c.Select your product.

The support page that lists the various support categories is displayed.

Documentation feedback

If you have feedback for this document, write to documentation_feedback@dell.com. Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback.

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Contents Dell PowerVault MD3860f Storage Arrays Page Contents Troubleshooting your system Technical Specifications Getting help Introduction Dell PowerVault Modular Disk Storage ManagerRelated Documentation Front-Panel Features Front-Panel FeaturesFront-Bezel Indicators Front-Panel IndicatorsBlue Back-Panel Features Back-Panel FeaturesCooling Fan Module Indicators Cooling Fan Module LED Indicator CodesPower Supply Module Features and Status Indicators Power Supply Module Features And IndicatorsPhysical-Disk LED Indicators Physical-Disk LED IndicatorsFrom the system RAID Controller Modules Controller ModulesHost Channel LED Link Rate Indications Fibre Optic Cable Connection SFP+ Transceivers Fibre Optic And SAS CablesExpansion Controller Modules MD3060e Expansion Module Features And IndicatorsBattery Backup Unit RAID Controller Module-Additional FeaturesStorage Array Thermal Shutdown System Password Reset Installing The Front Bezel Removing And Installing The Front BezelRecommended Tools Physical-Disk Drawers Service Action Allowed Indicator LEDRemoving The Front Bezel Inside the Physical-Disk Drawer Opening The Physical-Disk DrawerRemoving The Physical-Disk Drawer Closing The Physical-Disk DrawerPage Removing and Installing the Physical-Disk Drawer Installing The Physical-Disk DrawerPhysical Disks Physical Disk Installation GuidelinesRemoving a Physical Disk From a Physical-Disk Carrier Inch physical drive cage Guide pin Release handle Installing a Physical Disk In a Physical-Disk Carrier Removing a Physical Disk From a Physical-Disk Drawer SAS Chain Cables Installing a Physical Disk In a Physical-Disk DrawerRemoving The SAS Chain Cables Removing and Installing the SAS Chain Cables Installing The SAS Chain CablesRemoving a RAID Controller Module Or Expansion Module Installing a RAID Controller Module Or Expansion Module Closing The RAID Controller Module Opening The RAID Controller ModuleReplacing the SFP+ Transceiver Replacing The SFP+ TransceiverRemoving The RAID Controller Module Backup Battery Unit RAID Controller Module Backup Battery UnitInstalling The RAID Controller Module Backup Battery Unit Power SuppliesRemoving a Power Supply Module Removing and Installing the power supply module Installing a Power Supply ModuleRemoving a Cooling Fan Module Cooling Fan ModulesRemoving and Installing the Cooling Fan Module Installing a Cooling Fan ModuleTroubleshooting An SFP+ Transceiver Troubleshooting Loss Of CommunicationRemoving an SFP+ Module Troubleshooting Power Supply Modules Troubleshooting External ConnectionsTroubleshooting Expansion Enclosure Management Modules Troubleshooting Array Cooling ProblemsIf Both LEDs For Any Given FC in Port Are Unlit Troubleshooting RAID Controller ModulesTroubleshooting Physical Disks If The Link Status LEDs Are Not GreenTroubleshooting a Wet Storage Array Troubleshooting Array And Expansion Enclosure ConnectionsNoncritical Conditions Troubleshooting a Damaged ArrayController Failure Conditions Critical ConditionsPCI Errors ECC ErrorsInvalid Storage Array Technical Specifications Page Tested Page Contacting Dell Locating your system service tagDocumentation feedback