Lathem PC3500TX manual Troubleshooting the Terminal, A P P E N D I X C

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PC3500TX Terminal Installation & User’s Guide - 25

A P P E N D I X C

Troubleshooting the Terminal

Problem: Terminal does not power up and no lights are on.

Reason: Your power is not connected.

Solution: Ensure that the power pack is plugged into a live AC outlet. Ensure that the other end of the power pack is plugged into the terminal.

Problem: Terminal display is blank (no characters or back light).

Reason: Your power is not connected.

Solution: Ensure that the power pack is plugged into a live AC outlet. Ensure that the other end of the power pack is plugged into the terminal. Test the outlet by plugging in another appliance.

NOTE: The terminal will operate for about 4 hours with the optional battery backup after losing the primary voltage source. Then the terminal will power off. The yellow light on the front of the terminal turns on when operating from battery.

Problem: Yellow Low Power light is on.

Reason: The terminal is running on the backup battery.

Solution: Ensure that the power pack is plugged into a live AC outlet. Ensure that the other end of the power pack is plugged into the terminal. Test the outlet by plugging in another appliance.

Reason: Your AC voltage has dropped below acceptable levels.

Solution: Check to see if any appliance that draws a lot of current is on the same electrical line as the terminal. Place the appliance on another line.

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Contents Installation & User’s Guide PC3500TX TerminalLimited One-Year Limited Warranty PayClock, Lathem and the Lathem logo are registered trademarks of Lathem Time Corporation. Other product names INSTALL/REPLACE THE OPTIONAL BACKUP BATTERY SETUP THE TERMINALOPTIONAL SIGNAL DEVICE NETWORK WIRING TOPOLOGIESWelcome Features and SpecificationsC H A P T E R PC3500TX NOTICE - For Firmware 177B and EarlierNote about Lithium Battery Power Surges and SpikesMount the Terminal Pre-Terminal InstallationMounting the Terminal To install the mounting bracket Turn the key clockwise to lock the terminal in place Connect the Communication Cable Starting the Test and Setup Mode Setup the TerminalSubnet Mask Network Test Not UsedPlug the terminal 12VDC power supply into the power connector To power up the terminal8 - PC3500TX Terminal Installation & User’s Guide To Setup the PC3500TX’s Ethernet Communications Setup Mode - 177B Firmware For PayClock Pro 3.355G and earlierTERMINAL IP ADDRESS ###. ###. ###. ### HIT ENTER IF DEFAULT ROUTE REQUIREDHOST IP ADDRESS ###. ###. ###. ### NETWORK MASK ###. ###. ###. ###ENETADD=XXXXXXXXXXXX SETUP COMPLETE TCP/IP Conn. Type Setup Mode - 177G Firmware For PayClock Pro 4.1 and laterEnet MAC Address XXXXXXXXXXXX TCP/IP Conn. Mode Default Router?Enter Socket Port # Enter Terminal IP ###. ###. ###. ###Enter Keepalive Mode Enter Sub Net Mask ###. ###. ###. ###To start the Test Mode Test Mode“TEST MODE” PROG# TEST MODE 128 YYBATTERY TEST PASS ENTER TO RETEST Battery TestNote If you do not have a battery installed, the test will fail SWITCH TEST SWITCH TO USE POSITIONRestart Mode Unlocking Your Terminal Through Terminal ManagerTo restart the terminal PRESS ENTER TO CLEAR ALL TRANSACTION DATATo punch Use the TerminalTo start a New Day To transferTo enter amounts To review your last punchWhen you see ENTER ASSOCIATES BADGE, swipe the employee’s badge When you see BADGE FOR SUPERVISOR OVERIDE, swipe your badgeSupervisor Functions To see employee InfoA P P E N D I X A Install/Replace the Optional Backup BatteryGENERAL SPECIFICATIONS Optional Signal DeviceTo connect your signaling devices A P P E N D I X BA P P E N D I X C Network Wiring TopologiesTypical Lan network configuration 24 - PC3500TX Terminal Installation & User’s Guide Typical Wan network configurationTroubleshooting the Terminal Problem The terminal is not communicating with the computer 26 - PC3500TX Terminal Installation & User’s GuideProblem A previously working terminal now is not operational Reason TEST/USE switch is not in the Use positionReason Bar code badge is not manufactured to specifications Problem The terminal does not accept badge dataSolution Refer to vendor’s manufacturing specifications Solution Ensure the badge stripe faces away from the keypadSolution Open the PC3500TX’s Terminal Properties in Terminal Manager 28 - PC3500TX Terminal Installation & User’s GuideClick OK to save the changes Update the terminal with the changes Select the Advanced tabA P P E N D I X D Terminal Data Sheet