Lathem manual PC3500TX Terminal Installation & User’s Guide, Reason Badge reader needs cleaning

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PC3500TX Terminal Installation & User’s Guide - 27

Solution: Insure that all connections are made and that the PayClock software is functional. If possible, take a known working terminal, re-address it as this particular terminal and determine if the problem is related to the terminal, installation or computer.

Problem: The terminal does not accept badge data.

Reason: Bar code badge is not manufactured to specifications.

Solution: Refer to vendor’s manufacturing specifications.

Reason: Badge was swiped in the wrong direction.

Solution: Ensure the badge stripe faces away from the keypad.

Reason: Badge reader needs cleaning.

Solution: Moisten a clean cloth with isopropyl alcohol and wrap it around a badge. Swipe this badge through the reader several times.

Reason: The terminal has not been updated with the latest employee data.

Solution: This badge has not been uploaded to the terminal from the software. See your software instructions for uploading badge information.

Note: If all solutions fail try reading the badge in Test Mode.

Problem: Terminal does not accept keypad entries.

Reason: The terminal has not been updated with the latest employee data.

Solution: This data has not been uploaded to the terminal from the software. See

your software instructions for uploading badge information.

Reason: Keypad connector is unplugged.

Solution: Test the keypad in Test Mode.

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Contents Installation & User’s Guide PC3500TX TerminalLimited One-Year Limited Warranty PayClock, Lathem and the Lathem logo are registered trademarks of Lathem Time Corporation. Other product names NETWORK WIRING TOPOLOGIES SETUP THE TERMINALINSTALL/REPLACE THE OPTIONAL BACKUP BATTERY OPTIONAL SIGNAL DEVICEPC3500TX NOTICE - For Firmware 177B and Earlier Features and SpecificationsWelcome C H A P T E RNote about Lithium Battery Power Surges and SpikesMounting the Terminal Pre-Terminal InstallationMount the Terminal To install the mounting bracket Turn the key clockwise to lock the terminal in place Connect the Communication Cable Network Test Not Used Setup the TerminalStarting the Test and Setup Mode Subnet Mask8 - PC3500TX Terminal Installation & User’s Guide To power up the terminalPlug the terminal 12VDC power supply into the power connector To Setup the PC3500TX’s Ethernet Communications Setup Mode - 177B Firmware For PayClock Pro 3.355G and earlierNETWORK MASK ###. ###. ###. ### HIT ENTER IF DEFAULT ROUTE REQUIREDTERMINAL IP ADDRESS ###. ###. ###. ### HOST IP ADDRESS ###. ###. ###. ###ENETADD=XXXXXXXXXXXX SETUP COMPLETE Enet MAC Address XXXXXXXXXXXX Setup Mode - 177G Firmware For PayClock Pro 4.1 and laterTCP/IP Conn. Type Enter Terminal IP ###. ###. ###. ### Default Router?TCP/IP Conn. Mode Enter Socket Port #Enter Keepalive Mode Enter Sub Net Mask ###. ###. ###. ###TEST MODE 128 YY Test ModeTo start the Test Mode “TEST MODE” PROG#SWITCH TEST SWITCH TO USE POSITION Battery TestBATTERY TEST PASS ENTER TO RETEST Note If you do not have a battery installed, the test will failPRESS ENTER TO CLEAR ALL TRANSACTION DATA Unlocking Your Terminal Through Terminal ManagerRestart Mode To restart the terminalTo punch Use the TerminalTo review your last punch To transferTo start a New Day To enter amountsTo see employee Info When you see BADGE FOR SUPERVISOR OVERIDE, swipe your badgeWhen you see ENTER ASSOCIATES BADGE, swipe the employee’s badge Supervisor FunctionsA P P E N D I X A Install/Replace the Optional Backup BatteryA P P E N D I X B Optional Signal DeviceGENERAL SPECIFICATIONS To connect your signaling devicesTypical Lan network configuration Network Wiring TopologiesA P P E N D I X C 24 - PC3500TX Terminal Installation & User’s Guide Typical Wan network configurationTroubleshooting the Terminal Reason TEST/USE switch is not in the Use position 26 - PC3500TX Terminal Installation & User’s GuideProblem The terminal is not communicating with the computer Problem A previously working terminal now is not operationalSolution Ensure the badge stripe faces away from the keypad Problem The terminal does not accept badge dataReason Bar code badge is not manufactured to specifications Solution Refer to vendor’s manufacturing specificationsSelect the Advanced tab 28 - PC3500TX Terminal Installation & User’s GuideSolution Open the PC3500TX’s Terminal Properties in Terminal Manager Click OK to save the changes Update the terminal with the changesA P P E N D I X D Terminal Data Sheet