Ricoh SP 112 appendix Troubleshooting, Common Problems

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6. Troubleshooting

Common Problems

This section describes how to troubleshoot common problems that may occur while operating the machine.

Problem	Possible cause	Solution

The machine does not turn on.	The power cord is not	• Make sure that the power
	connected properly.	plug is firmly inserted into
		the wall outlet.
		• Make sure that the wall
		outlet is not defective by
		connecting another
		working device.

Pages are not printed.	The USB cable is not connected	Reconnect the USB cable.
	correctly.

Strange noise is heard.	The consumable is not properly	Confirm that the consumable is
	installed.	properly installed.

•If any of these problems persist, turn off the power, pull out the power cord, and contact your sales or service representative.

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Contents User Guide Page Table of Contents Maintaining the Machine Disclaimer How to Read This ManualIntroduction Legal ProhibitionCode Xxxx Model-Specific InformationAll Other Users Important Safety InstructionsEnvironmental Advice for Users User Information on Electrical & Electronic EquipmentPage Important Safety Instructions Page Exterior Guide to ComponentsInterior Upgrading or Deleting the Printer Driver Installing the Driver and SoftwareQuick Install Installing the Printer DriverDeleting the printer driver Installing the Driver and Software What is Smart Organizing Monitor? Supported Paper Loading PaperNon-Recommended Paper Types Print Area Loading Paper Raise up the paper support wire Specifying the paper type and paper size Changing the custom paper size Loading Paper Basic Operation Printing DocumentsPrinting on Both Sides of Sheets Canceling a Print Job Canceling a print job before printing has startedCanceling a print job while printing If a Paper Mismatch Occurs Continuing Printing Using Mismatched PaperResetting the Print Job Preventing Paper Mismatch ErrorsIf a Paper Mismatch Occurs Printing Documents Checking the Status Information Checking the System InformationPrinting the Configuration Page or Test Tab Settings Configuring the Machine SettingsDownload the firmware from the manufacturers Web site Updating the FirmwareReplacing the Print Cartridge Maintaining the MachineClose the maintenance cover Page Cleaning the Inside of the Machine Common Problems TroubleshootingPaper Paper Feed ProblemsAutomatically removing the paper jammed inside the machine Removing Printing JamsRemoving paper manually CXP014 CXP012 Checking the Condition of the Machine Print Quality ProblemsPrinter Problems Print Positions Do Not Match Display Positions Error Message Causes Solutions Out of Toner Troubleshooting Appendix Where to Inquire Moving and Transporting the MachineDisposal Print Cartridge ConsumablesGeneral Function Specifications Specifications of the MachinePrinter Function Specifications Microsoft Windows 8 Pro Microsoft Windows 8 Enterprise TrademarksTrademarks Appendix Index Memo Memo EN GB EN US EN AU M178-8608A 2013 EN GB EN US EN AU