Ricoh Effective Troubleshooting for Printers: Tips and Solutions
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6. Troubleshooting

Common Problems

This section describes how to troubleshoot common problems that may occur while operating the machine.

Problem

Possible cause

 

Solution

 

 

 

 

 

 

•

Make sure that the power

 

 

 

plug is firmly inserted into

 

The power cord is not

 

the wall outlet.

The machine does not turn on.

•

Make sure that the wall

connected properly.

 

 

outlet is not defective by

 

 

 

 

 

 

connecting another

 

 

 

working device.

 

 

 

Pages are not printed.

The USB cable or network cable

Reconnect the USB cable or

is not connected correctly.

network cable.

 

 

 

 

Strange noise is heard.

The consumable is not properly

Check that the consumable is

installed.

properly installed.

 

 

 

 

 

•If any of these problems persist, turn off the power, pull out the power cord, and contact your sales or service representative.

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Contents User Guide Page Table of Contents Printing Documents Maintaining the Machine Disclaimer How to Read This ManualIntroduction Legal ProhibitionAbout IP Address PasswordCode Xxxx Model-Specific InformationAll Other Users Important Safety InstructionsEnvironmental Advice for Users User Information on Electrical & Electronic EquipmentPage Important Safety Instructions Page Exterior Guide to ComponentsGuide to the Machine Interior This section explains the operation tools of this machine About Operation ToolsSmart Organizing Monitor Installing the Driver and SoftwareNetwork Quick Install This section explains how to configure network settings Configuring Network SettingsAssigning the machines IPv6 address manually Wireless LAN SetupIf you have specified WEP key, proceed to Step Wi-Fi key changes from flashing to continuous lighting Configuring the Ad hoc mode using Smart Organizing MonitorGuide to the Machine Supported Paper Loading PaperBypass Tray 1 sheet Non-Recommended Paper Types Print Area Place the tray on a flat surface Loading PaperLoading Paper into Tray Load a stack of paper for printing in the input trayDCT031 Carefully push Tray 1 straight into the machine Extending Tray 1 to load paperPull out the extender and lock it Attach the tray cover Loading Paper into Bypass TrayAdjust the side guides to the paper width Changing the custom paper size Specifying the paper type and paper sizeLoading Paper Printing on Both Sides of Sheets For details about each setting items, click HelpBasic Operation Landscape Canceling a Print JobCanceling a print job while printing Canceling a print job before printing has startedPrinting Documents Using Web Image Monitor Configuring the Machine Using UtilitiesDisplaying Top Select the desired interface language from the Language list Changing the Interface LanguageCounter Tab Checking the System InformationStatus Tab Machine Information Tab 52 to 64g/m2 Configuring the System SettingsTray Paper Settings Tab Detection Not match the print jobs settingsUnder USB connection For installation, if the machine is of the same modelInterface Tab Interface Description Fixed USB PortFirmware Configuring the Network SettingsItems below cannot be configured Network Status TabNetwork Application Tab IPv6 Configuration TabDNS Tab Auto E-mail Notification Tab Snmp Tab POP3 Tab Smtp TabWireless Tab Open System and Shared Key Communication Mode Select the mode to connectWireless LAN directly, select Ad-Hoc Connections are configuredIPsec Policy List Tab Configuring the IPsec SettingsIPsec Global Settings Tab Any subsequent policies will be renumbered accordingly IP Policy Settings DescriptionIf this setting is left blank, 32 IPv4 or 128 IPv6 will be IKE SettingsESP Establishes secure communication that supports both Authentication and data encryptionWe recommend this type for communication between security Gateways such as VPN devicesIKE Diffie-Hellman Printing Lists/Reports Backup Setting Tab Configuring the Administrator SettingsAdministrator Tab Reset Settings TabRestore Setting Description File to Restore Restore Setting TabBacks up settings that are not related to the network Backs up the IPsec settings to a fileHelp Source File Setting Tab Checking the Status Information Using Smart Organizing MonitorBefore selecting a different tab, click Apply Configuring the Machine SettingsDefault access code is Admin Tab Settings Printing the ConfigurationClick Smart Organizing Monitor Status Configuring the Machine Using Utilities Replacing the Print Cartridge Maintaining the MachineCarefully push up the front cover until it closes Page Cleaning the Inside of the Machine Common Problems Paper Feed Problems Paper is too thin. See page 21 Supported Paper Problem Solution Paper gets wrinklesPages Adjust the paper guides to remove the gaps Removing Printing JamsRemoving Jammed Paper from Tray Lifting the guide plate, remove the jammed paper carefully Opening the Rear Cover to Remove Jammed Paper Removing Jammed Paper from the Bypass TrayOpen the fusing cover Close the rear cover Checking the Condition of the Machine Print Quality ProblemsPrinter Problems Print Positions Do Not Match Display Positions Configured in the applicationError and Status Indicate on the Control Panel 25 Loading Paper Loading PaperIndicated paper Paper Load paper into the bypass tray. See Interrupted because Complex to print Appendix Disposal Where to InquireMoving and Transporting the Machine Print Cartridge ConsumablesThis section lists the machines specifications Specifications of the MachineGeneral Function Specifications Printer Function Specifications GDI, PCL Firefox is a registered trademark of the Mozilla Foundation TrademarksMicrosoft Windows 8.1 Pro Microsoft Windows 8.1 Enterprise Index EN GB EN US EN AU M213-8620 2014 EN GB EN US EN AU
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