Ricoh SP 211, SP 213Nw, SP 213w appendix Paper Feed Problems

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6. Troubleshooting

Paper Feed Problems

If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper.

Problem		Solution

Paper does not feed smoothly.	•	Use supported types of paper. See page 21 "Supported
		Paper".
	• Load paper correctly, making sure that the paper guides
		are properly adjusted. See page 25 "Loading Paper".
	• If the paper is curled, straighten the paper.
	• Take out the paper from tray and fan it well. Then,
		reverse the top and bottom of the paper, and put it in the
		tray.

Paper jams occur frequently.	•	If there are gaps between the paper and the paper
		guides, adjust the paper guides to remove the gaps.
	• Avoid printing on both sides of paper when printing
		images that contain large areas of solid color, which
		consume a lot of toner.
	•	Use supported types of paper. See page 21 "Supported
		Paper".
	• Load paper only as high as the upper limit markings on
		the paper guide.

Multiple sheets of paper are fed at	•	Fan the paper well before loading. Also make sure that
one time.		the edges are even by tapping the stack on a flat surface
		such as a desk.
	• Make sure that the paper guides are in the right position.
	•	Use supported types of paper. See page 21 "Supported
		Paper".
	• Load paper only as high as the upper limit markings on
		the paper guide.
	• Check that paper was not added while there was still
		some left in the tray.
		Only add paper when there is none left in the tray.

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Contents User Guide Page Table of Contents Printing Documents Maintaining the Machine How to Read This Manual IntroductionLegal Prohibition DisclaimerPassword About IP AddressModel-Specific Information Code XxxxImportant Safety Instructions Environmental Advice for UsersUser Information on Electrical & Electronic Equipment All Other UsersPage Important Safety Instructions Page Guide to Components ExteriorGuide to the Machine Interior About Operation Tools This section explains the operation tools of this machineInstalling the Driver and Software Network Quick InstallSmart Organizing Monitor Configuring Network Settings This section explains how to configure network settingsWireless LAN Setup Assigning the machines IPv6 address manuallyIf you have specified WEP key, proceed to Step Configuring the Ad hoc mode using Smart Organizing Monitor Wi-Fi key changes from flashing to continuous lightingGuide to the Machine Loading Paper Supported PaperBypass Tray 1 sheet Non-Recommended Paper Types Print Area Loading Paper Loading Paper into TrayLoad a stack of paper for printing in the input tray Place the tray on a flat surfaceDCT031 Extending Tray 1 to load paper Carefully push Tray 1 straight into the machinePull out the extender and lock it Loading Paper into Bypass Tray Attach the tray coverAdjust the side guides to the paper width Specifying the paper type and paper size Changing the custom paper sizeLoading Paper For details about each setting items, click Help Basic OperationPrinting on Both Sides of Sheets Canceling a Print Job LandscapeCanceling a print job before printing has started Canceling a print job while printingPrinting Documents Configuring the Machine Using Utilities Using Web Image MonitorDisplaying Top Changing the Interface Language Select the desired interface language from the Language listChecking the System Information Status TabCounter Tab Machine Information Tab Configuring the System Settings Tray Paper Settings TabDetection Not match the print jobs settings 52 to 64g/m2For installation, if the machine is of the same model Interface TabInterface Description Fixed USB Port Under USB connectionConfiguring the Network Settings Items below cannot be configuredNetwork Status Tab FirmwareIPv6 Configuration Tab Network Application TabDNS Tab Auto E-mail Notification Tab Snmp Tab Smtp Tab POP3 TabWireless Tab Communication Mode Select the mode to connect Wireless LAN directly, select Ad-HocConnections are configured Open System and Shared KeyConfiguring the IPsec Settings IPsec Global Settings TabIPsec Policy List Tab IP Policy Settings Description If this setting is left blank, 32 IPv4 or 128 IPv6 will beIKE Settings Any subsequent policies will be renumbered accordinglyAuthentication and data encryption We recommend this type for communication between securityGateways such as VPN devices ESP Establishes secure communication that supports bothIKE Diffie-Hellman Printing Lists/Reports Configuring the Administrator Settings Administrator TabReset Settings Tab Backup Setting TabRestore Setting Tab Backs up settings that are not related to the networkBacks up the IPsec settings to a file Restore Setting Description File to RestoreHelp Source File Setting Tab Using Smart Organizing Monitor Checking the Status InformationConfiguring the Machine Settings Default access code is AdminBefore selecting a different tab, click Apply Printing the Configuration Tab SettingsClick Smart Organizing Monitor Status Configuring the Machine Using Utilities Maintaining the Machine Replacing the Print CartridgeCarefully push up the front cover until it closes Page Cleaning the Inside of the Machine Common Problems Paper Feed Problems Problem Solution Paper gets wrinkles Pages Adjust the paper guides to remove the gapsRemoving Printing Jams Paper is too thin. See page 21 Supported PaperRemoving Jammed Paper from Tray Lifting the guide plate, remove the jammed paper carefully Removing Jammed Paper from the Bypass Tray Opening the Rear Cover to Remove Jammed PaperOpen the fusing cover Close the rear cover Print Quality Problems Checking the Condition of the MachinePrinter Problems Configured in the application Print Positions Do Not Match Display PositionsError and Status Indicate on the Control Panel Loading Paper Indicated paper Paper Load paper into the bypass tray. See25 Loading Paper Interrupted because Complex to print Appendix Where to Inquire Moving and Transporting the MachineDisposal Consumables Print CartridgeSpecifications of the Machine General Function SpecificationsThis section lists the machines specifications Printer Function Specifications GDI, PCL Trademarks Firefox is a registered trademark of the Mozilla FoundationMicrosoft Windows 8.1 Pro Microsoft Windows 8.1 Enterprise Index EN GB EN US EN AU M213-8620 2014 EN GB EN US EN AU