Ricoh Troubleshooting Printer Issues: Driver Problems and Solutions

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6. Troubleshooting

Printer Problems

Problem

Solution

 

 

An error occurs.

If an error occurs when printing, change the computer or

 

printer driver settings.

 

• Check the printer icon name does not exceed 32

 

alphanumeric characters. If it does, shorten it.

 

• Check whether other applications are operating.

 

Close any other applications, as they may be interfering

 

with printing. If the problem is not resolved, close

 

unneeded processes too.

 

• Check that the latest printer driver is being used.

 

 

A print job is canceled.

• Set I/O Timeout to a larger value than the current

 

settings.

 

 

There is considerable delay between

• Processing time depends on data volume. High volume

the print start command and actual

data, such as graphics-heavy documents, take longer to

printing.

process. Wait for a while.

 

• To speed up printing, reduce the printing resolution using

 

the printer driver.

 

 

The whole printout is blurred.

• Paper is damp. Use paper that has been stored properly.

 

See page 21 "Supported Paper".

 

• If you enable [Toner Saving], printing is generally less

 

dense.

 

• Condensation may have collected. If rapid change in

 

temperature or humidity occurs, use this machine only

 

after it has acclimatized.

 

 

Cannot print properly when using a

• Change the print quality settings.

certain application, or cannot print

 

image data properly.

 

Some characters are printed faintly

 

or not printed.

 

 

 

The print position is misaligned.

Adjust the print position by specifying [Registration: Tray 1] or

 

[Registration: Bypass Tray] on the [Maintenance] tab in Smart

 

Organizing Monitor.

 

 

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Contents User Guide Page Table of Contents Printing Documents Maintaining the Machine How to Read This Manual IntroductionLegal Prohibition DisclaimerPassword About IP AddressModel-Specific Information Code XxxxImportant Safety Instructions Environmental Advice for UsersUser Information on Electrical & Electronic Equipment All Other UsersPage Important Safety Instructions Page Guide to Components ExteriorGuide to the Machine Interior About Operation Tools This section explains the operation tools of this machineSmart Organizing Monitor Installing the Driver and SoftwareNetwork Quick Install Configuring Network Settings This section explains how to configure network settingsWireless LAN Setup Assigning the machines IPv6 address manuallyIf you have specified WEP key, proceed to Step Configuring the Ad hoc mode using Smart Organizing Monitor Wi-Fi key changes from flashing to continuous lightingGuide to the Machine Loading Paper Supported PaperBypass Tray 1 sheet Non-Recommended Paper Types Print Area Loading Paper Loading Paper into TrayLoad a stack of paper for printing in the input tray Place the tray on a flat surfaceDCT031 Extending Tray 1 to load paper Carefully push Tray 1 straight into the machinePull out the extender and lock it Loading Paper into Bypass Tray Attach the tray coverAdjust the side guides to the paper width Specifying the paper type and paper size Changing the custom paper sizeLoading Paper Printing on Both Sides of Sheets For details about each setting items, click HelpBasic Operation Canceling a Print Job LandscapeCanceling a print job before printing has started Canceling a print job while printingPrinting Documents Configuring the Machine Using Utilities Using Web Image MonitorDisplaying Top Changing the Interface Language Select the desired interface language from the Language listCounter Tab Checking the System InformationStatus Tab Machine Information Tab Configuring the System Settings Tray Paper Settings TabDetection Not match the print jobs settings 52 to 64g/m2For installation, if the machine is of the same model Interface TabInterface Description Fixed USB Port Under USB connectionConfiguring the Network Settings Items below cannot be configuredNetwork Status Tab FirmwareIPv6 Configuration Tab Network Application TabDNS Tab Auto E-mail Notification Tab Snmp Tab Smtp Tab POP3 TabWireless Tab Communication Mode Select the mode to connect Wireless LAN directly, select Ad-HocConnections are configured Open System and Shared KeyIPsec Policy List Tab Configuring the IPsec SettingsIPsec Global Settings Tab IP Policy Settings Description If this setting is left blank, 32 IPv4 or 128 IPv6 will beIKE Settings Any subsequent policies will be renumbered accordinglyAuthentication and data encryption We recommend this type for communication between securityGateways such as VPN devices ESP Establishes secure communication that supports bothIKE Diffie-Hellman Printing Lists/Reports Configuring the Administrator Settings Administrator TabReset Settings Tab Backup Setting TabRestore Setting Tab Backs up settings that are not related to the networkBacks up the IPsec settings to a file Restore Setting Description File to RestoreHelp Source File Setting Tab Using Smart Organizing Monitor Checking the Status InformationBefore selecting a different tab, click Apply Configuring the Machine SettingsDefault access code is Admin Printing the Configuration Tab SettingsClick Smart Organizing Monitor Status Configuring the Machine Using Utilities Maintaining the Machine Replacing the Print CartridgeCarefully push up the front cover until it closes Page Cleaning the Inside of the Machine Common Problems Paper Feed Problems Problem Solution Paper gets wrinkles Pages Adjust the paper guides to remove the gapsRemoving Printing Jams Paper is too thin. See page 21 Supported PaperRemoving Jammed Paper from Tray Lifting the guide plate, remove the jammed paper carefully Removing Jammed Paper from the Bypass Tray Opening the Rear Cover to Remove Jammed PaperOpen the fusing cover Close the rear cover Print Quality Problems Checking the Condition of the MachinePrinter Problems Configured in the application Print Positions Do Not Match Display PositionsError and Status Indicate on the Control Panel 25 Loading Paper Loading PaperIndicated paper Paper Load paper into the bypass tray. See Interrupted because Complex to print Appendix Disposal Where to InquireMoving and Transporting the Machine Consumables Print CartridgeThis section lists the machines specifications Specifications of the MachineGeneral Function Specifications Printer Function Specifications GDI, PCL Trademarks Firefox is a registered trademark of the Mozilla FoundationMicrosoft Windows 8.1 Pro Microsoft Windows 8.1 Enterprise Index EN GB EN US EN AU M213-8620 2014 EN GB EN US EN AU