Ricoh Troubleshooting Guide for Printers: Error Solutions and Smart Organizing Monitor Tips

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6. Troubleshooting

Error and Status Indicate on the Control Panel

The LED on the operation panel indicates the machine status, including any errors.

	LED

Toner/	Alarm	Power	Status	Solution
Paper
End

-	-	On	The power is on.	The status is normal.

-	-	Flashing	Importing data.	The status is normal.

Flashing	-	On	The print cartridge is almost	Replace the print cartridge
			empty.	before it becomes empty.

On	-	On	• The print cartridge is	• The print cartridge is
			empty.	empty.
			• The print cartridge is not	• Set the print cartridge
			set correctly.	again correctly.
			• The tray has run out of	• Load paper into the tray.
			paper.

-	Flashing	On	A paper jam has occurred in	Use Web Image Monitor or
			the machine.	Smart Organizing Monitor to
				determine where the paper jam
				is, and then remove the
				jammed paper. See page 70
				"Paper Feed Problems".

-	On	On	A cover is open.	Confirm that all the covers are
				closed completely.

-	On	On	Another type of error has	Use Web Image Monitor or
			occurred.	Smart Organizing Monitor to
				check the error, and then take
				appropriate measures. See
				page 37 "Using Web Image
				Monitor" or page 60 "Using
				Smart Organizing Monitor".

On	On	On	A malfunction has occurred.	Contact your sales or service
				representative.

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Contents User Guide Page Table of Contents Printing Documents Maintaining the Machine Legal Prohibition How to Read This ManualIntroduction DisclaimerPassword About IP AddressModel-Specific Information Code XxxxUser Information on Electrical & Electronic Equipment Important Safety InstructionsEnvironmental Advice for Users All Other UsersPage Important Safety Instructions Page Guide to Components ExteriorGuide to the Machine Interior About Operation Tools This section explains the operation tools of this machineNetwork Quick Install Installing the Driver and SoftwareSmart Organizing Monitor Configuring Network Settings This section explains how to configure network settingsWireless LAN Setup Assigning the machines IPv6 address manuallyIf you have specified WEP key, proceed to Step Configuring the Ad hoc mode using Smart Organizing Monitor Wi-Fi key changes from flashing to continuous lightingGuide to the Machine Loading Paper Supported PaperBypass Tray 1 sheet Non-Recommended Paper Types Print Area Load a stack of paper for printing in the input tray Loading PaperLoading Paper into Tray Place the tray on a flat surfaceDCT031 Extending Tray 1 to load paper Carefully push Tray 1 straight into the machinePull out the extender and lock it Loading Paper into Bypass Tray Attach the tray coverAdjust the side guides to the paper width Specifying the paper type and paper size Changing the custom paper sizeLoading Paper Basic Operation For details about each setting items, click HelpPrinting on Both Sides of Sheets Canceling a Print Job LandscapeCanceling a print job before printing has started Canceling a print job while printingPrinting Documents Configuring the Machine Using Utilities Using Web Image MonitorDisplaying Top Changing the Interface Language Select the desired interface language from the Language listStatus Tab Checking the System InformationCounter Tab Machine Information Tab Detection Not match the print jobs settings Configuring the System SettingsTray Paper Settings Tab 52 to 64g/m2Interface Description Fixed USB Port For installation, if the machine is of the same modelInterface Tab Under USB connectionNetwork Status Tab Configuring the Network SettingsItems below cannot be configured FirmwareIPv6 Configuration Tab Network Application TabDNS Tab Auto E-mail Notification Tab Snmp Tab Smtp Tab POP3 TabWireless Tab Connections are configured Communication Mode Select the mode to connectWireless LAN directly, select Ad-Hoc Open System and Shared KeyIPsec Global Settings Tab Configuring the IPsec SettingsIPsec Policy List Tab IKE Settings IP Policy Settings DescriptionIf this setting is left blank, 32 IPv4 or 128 IPv6 will be Any subsequent policies will be renumbered accordinglyGateways such as VPN devices Authentication and data encryptionWe recommend this type for communication between security ESP Establishes secure communication that supports bothIKE Diffie-Hellman Printing Lists/Reports Reset Settings Tab Configuring the Administrator SettingsAdministrator Tab Backup Setting TabBacks up the IPsec settings to a file Restore Setting TabBacks up settings that are not related to the network Restore Setting Description File to RestoreHelp Source File Setting Tab Using Smart Organizing Monitor Checking the Status InformationDefault access code is Admin Configuring the Machine SettingsBefore selecting a different tab, click Apply Printing the Configuration Tab SettingsClick Smart Organizing Monitor Status Configuring the Machine Using Utilities Maintaining the Machine Replacing the Print CartridgeCarefully push up the front cover until it closes Page Cleaning the Inside of the Machine Common Problems Paper Feed Problems Removing Printing Jams Problem Solution Paper gets wrinklesPages Adjust the paper guides to remove the gaps Paper is too thin. See page 21 Supported PaperRemoving Jammed Paper from Tray Lifting the guide plate, remove the jammed paper carefully Removing Jammed Paper from the Bypass Tray Opening the Rear Cover to Remove Jammed PaperOpen the fusing cover Close the rear cover Print Quality Problems Checking the Condition of the MachinePrinter Problems Configured in the application Print Positions Do Not Match Display PositionsError and Status Indicate on the Control Panel Indicated paper Paper Load paper into the bypass tray. See Loading Paper25 Loading Paper Interrupted because Complex to print Appendix Moving and Transporting the Machine Where to InquireDisposal Consumables Print CartridgeGeneral Function Specifications Specifications of the MachineThis section lists the machines specifications Printer Function Specifications GDI, PCL Trademarks Firefox is a registered trademark of the Mozilla FoundationMicrosoft Windows 8.1 Pro Microsoft Windows 8.1 Enterprise Index EN GB EN US EN AU M213-8620 2014 EN GB EN US EN AU