Samsung Troubleshooting Tips for CLP-320N and CLP-325W Printers
Page 79

Condition

 

Suggested solutions

The machine is not

•

Plug in the power cord and press Power ( )

receiving power,

 

button on the control panel.

or the connection

 

 

 

cable between the

 

 

computer and the

 

 

machine is not

 

 

connected properly.

 

 

•Disconnect the machine cable and reconnect it. -For Local Printing

-For Network

(CLP-320N(K)/CLP-321N/CLP-325W(K)/ CLP-326W only)

Paper feeding problems

Condition

Suggested solutions

 

 

Paper jams during

Clear the paper jam (See "Clearing paper jams"

printing.

on page 76).

 

 

Condition

Suggested solutions

 

 

Paper sticks

• Check the maximum paper capacity of the

together.

tray (See "Print media specifications" on

 

page 92).

 

• Make sure that you are using the correct type

 

of paper (See "Print media specifications" on

 

page 92).

 

• Remove paper from the tray and flex or fan

 

the paper.

 

• Humid conditions may cause some paper to

 

stick together, replace with a new stack.

 

 

Multiple sheets of

Different types of paper may be stacked in the

paper do not feed.

tray. Load paper of only one type, size and

 

weight.

 

 

Paper does not feed

• Remove any obstructions from inside the

into the machine.

machine.

 

• Paper has not been loaded correctly. Remove

 

paper from the tray and reload it correctly.

 

• There is too much paper in the tray. Remove

 

excess paper from the tray.

 

• The paper is too thick. Use only paper that

 

meets the specifications required by the

 

machine (See "Print media specifications" on

 

page 92).

 

 

The paper keeps

• There is too much paper in the tray. Remove

jamming.

excess paper from the tray.

 

• An incorrect type of paper is being used. Use

 

only paper that meets the specifications

 

required by the machine (See "Print media

 

specifications" on page 92).

 

• There may be debris inside the machine.

 

Open the front cover and remove any debris.

 

 

Transparencies stick

Use only transparencies specifically designed

together in the paper

for laser printers. Remove each transparency as

exit.

it exits from the machine.

 

 

Envelopes skew or

Ensure that the paper guides are against both

fail to feed correctly.

sides of the envelopes.

 

 

Troubleshooting_ 79

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Contents Color Laser Printer Copyright CopyrightContents Printer driver features Setting a wireless network with the WPS buttonSetting a wireless network from the computer Altitude adjustment Setting the default tray and paperSolving other problems Using the Smart Panel programUsing the Unified Linux Driver Configurator Printing a machine report Cleaning a machineHow to purchase Common Windows problemsCommon Linux problems Common Macintosh problemsOperating environment Safety informationImportant safety symbols Safety informationOperating method Maintenance / Checking Installation / MovingSupply usage Regulatory information Laser Safety StatementOzone Safety Regulatory informationFCC Information to the User Power SaverRecycling Radio Frequency EmissionsCanadian Radio Interference Regulations FCC Statement for Wireless LAN useUnited states of america Turkey only Russia onlyApprovals and Certifications Germany only Replacing the Fitted Plug for UK OnlyDeclaration of Conformity European Countries Important warningRegulatory Compliance Statements Wireless GuidanceOriginal SSLeay License OpenSSL LicenseChina only Regulatory information Convention Description Example About this user’s guideConvention About this user’s guideMaterial name Description Finding more informationSamsung website Special Features Features of your new productFeatures of your new product CLP-320K Features by modelsCLP-321 CLP-320NK CLP-325WK CLP-325K CLP-321N CLP-326W Introduction IntroductionMachine overview Front viewRear cover release button USB port Network porta Rear viewControl panel overview Status/ Toner LEDs Wireless LEDUnderstanding the control panel Introducing the useful buttonsWPS button Cancel buttonPower button Demo print buttonSupplied software Setting up the hardwareGetting started Printing a demoMicrosoft Windows System requirementsMacintosh Linux Installing USB connected machine’s driverWindows Help Open the Applications folder Utilities Print Setup UtilitySearch again Direct InputInstalling the Smart Panel Installing the Unified Linux DriverInstalling the Printer Settings Utility Setting up a client computer Setting up a host computerSharing your machine locally Network environment Using a wired networkIntroducing useful network programs IPv4 setting using SetIP Program Windows Printing network configuration reportSetting IP address IPv4 configurationIPv6 configuration Installing network connected machine’s driver Select Socket/HP Jet Direct in Printer Type Add network Printer Getting started Wireless network setup clp-325wk/clp-326w onlyChoosing the wireless network installation type Setting a wireless network with the WPS buttonSetting a wireless network with the WPS button Setting a wireless network from the computerSetting a wireless network with USB cable Case of WPA Select the Wireless Setting and Installation optionWireless Network Setting Complete window appears Installing the machine on an Ad-Hoc wireless network WindowsFor the Static method For the Dhcp methodTKIP, AES, Tkip AES Click on Wireless Setting and InstallationSignal is Printer Self Network. Then, click on Next Setting a wireless network with network cableSetting IP address Printing a network configuration reportOpen System Preferences Click on Security Configuring the machine’s wireless networkTurning the Wi-Fi network on/off Completing the installationTroubleshooting PC Connection Error Solving other problemsFrom your computer Basic setupAltitude adjustment Setting the default tray and paperClick Emulation Using the power saving featureSetting the humidity mode Select Printer and click Properties… Click Advanced tabGuidelines for selecting the print media Media sizes supported in each modeMedia and tray Selecting print mediaPaper length guide Changing the tray sizePaper extend lever Paper coverTray Loading paper in the trayManual feeding in the tray Tips on using the manual feeding methodTypes Tray Manual feeding Printing on special mediaAcceptable Unacceptable EnvelopesTransparencies LabelsUsing the output support Setting the paper size and typeBasic printing Printer driver featuresPrinting Introducing useful software programClick Properties or Preferences Canceling a print jobUsing a favorite setting Opening printing preferencesPrinting posters Using helpUsing special print features Printing multiple pages on one sheet of paperFitting your document to a selected paper size Using watermarksPrinting on both sides of the paper Manual Change percentage of your documentGraphics tab options Using overlayAdjusting the sharpness and smoothness Changing the default print settingsSetting your machine as a default machine Adjusting colorPrinting a document Changing printer settingsPrinting to a file PRN Macintosh printingPrinting from applications Printer FeaturesPrinter Settings Linux printingPrinter Properties window opens Configuring printer propertiesOpen the Unified Driver Configurator Printing filesManagement tools Using SyncThru Web ServiceTo access SyncThru Web Service SyncThru Web Service overviewUnderstanding Smart Panel Using the Smart Panel programMail notification setup Setting the system administrator informationPrinters configuration window Using the Unified Linux Driver ConfiguratorChanging the Smart Panel Program Settings Opening the Unified Driver ConfiguratorSwitches to Ports configuration Ports configurationClasses tab Cleaning the inside MaintenanceCleaning a machine Cleaning the outsideToner cartridge storage Storing the toner cartridgeEstimated cartridge life Tips for moving & storing your machineHandling instructions Use of non-Samsung and refilled toner cartridgeTips for avoiding paper jams TroubleshootingTroubleshooting Redistributing tonerInside the machine Clearing paper jamsPaper exit area Troubleshooting Condition Suggested solutions Solving other problemsSystem problems Power problemsPaper feeding problems Condition Possible cause Suggested solutions Printing problemsPrinting quality problems Color or Black DropoutsWhite Spots Vertical linesCondition Common Linux problems Common Windows problemsCommon Macintosh problems Available supplies How to purchaseMaintenance parts SuppliesReplacing the imaging unit Supplies Replacing the waste toner container Electrical specifications SpecificationsHardware specifications Environmental specificationsCLP-320NK/CLP-321N Less than 6 W Power ratingaPower consumption CLP-320K/CLP-321/CLP-325K/ CLP-326 Less than 5 WType Size Dimensions Weighta Capacityb Print media specificationsSpecifications Contact Samsung worldwide Contact samsung worldwideCountry/Regio Customer Care Center Web Site Philippines Glossary Duty Cycle DMPrDot Matrix Printer DuplexIP address ITU-T No chartIeee IntranetOriginals ResolutionModem NetWareWatermark Subnet MaskToner Cartridge UNC PathXPS Index Service contact numbers 94 SetIP program 35, 47 Smart Panel Printing a machine report 72 problem, solveProblems Regulatory information Safety
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