Samsung Troubleshooting Printer Problems and Installing Drivers
Page 80

Printing problems

Condition

Possible cause

Suggested solutions

 

 

 

 

The machine

The machine is not

Check the power cord

 

does not print.

receiving power.

connections.

 

 

 

 

 

 

The machine is not

Select your machine as your

 

 

selected as the

default machine in your Windows.

 

 

default machine.

 

 

 

 

 

 

 

Check the machine for the following:

 

 

• The front cover is not closed. Close the front cover.

 

 

• Paper is jammed. Clear the paper jam (See "Clearing

 

 

paper jams" on page 76).

 

 

• No paper is loaded. Load paper (See "Loading paper in

 

 

the tray" on page 54).

 

 

• The toner cartridge is not installed. Install the toner

 

 

cartridge.

 

 

 

If a system error occurs, contact a service representative.

 

 

 

 

 

 

The connection

Disconnect the machine cable and

 

 

cable between the

reconnect it.

 

 

computer and the

 

 

 

machine is not

 

 

 

connected properly.

 

 

 

 

 

 

 

The connection

If possible, attach the cable to

 

 

cable between the

another computer that is working

 

 

computer and the

properly and print a job. You can

 

 

machine is defective.

also try using a different machine

 

 

 

cable.

 

 

 

 

 

 

The port setting is

Check the Windows printer setting

 

 

incorrect.

to make sure that the print job is

 

 

 

sent to the correct port. If the

 

 

 

computer has more than one port,

 

 

 

make sure that the machine is

 

 

 

attached to the correct one.

 

 

 

 

 

 

The machine may be

Check the Printing Preferences

 

 

configured

to ensure that all of the print

 

 

incorrectly.

settings are correct (See "Opening

 

 

 

printing preferences" on page 60).

 

 

 

 

 

 

The printer driver

Repair the machine software (See

 

 

may be incorrectly

"Installing USB connected

 

 

installed.

machine’s driver" on page 30,

 

 

 

"Installing network connected

 

 

 

machine’s driver" on page 37).

 

 

 

 

 

 

The machine is

• Check the LEDs on the control

 

 

malfunctioning.

panel to see if the machine is

 

 

 

indicating a system error. If the

 

 

 

error cannot be cleared, contact

 

 

 

a service representative.

 

 

 

• Checking an error message is

 

 

 

also possible from the Smart

 

 

 

Panel on your computer (See

 

 

 

"Using the Smart Panel

 

 

 

program" on page 69).

 

 

 

 

 

 

 

 

 

Condition

Possible cause

Suggested solutions

 

 

 

 

The document size

Allocate more hard disk space on

 

is so big that the

your computer for spooling, and try

 

hard disk space of

printing.

 

the computer is

 

 

insufficient to access

 

 

the print job.

 

 

 

 

 

The output tray is

It can hold up to 80 (80 g/m2)

 

full.

sheets of plain paper. Once the

 

 

paper is removed from the output

 

 

tray, the machine resumes

 

 

printing.

 

 

 

 

If the machine is

Wait for the machine to cool down.

 

used for a long time

Printing automatically resumes

 

continuously, the

after the machine is cooled down.

 

printing speed could

 

 

be slowed down, or

 

 

the machine could

 

 

pause to cool down.

 

 

 

 

The machine

The paper option

For many software applications,

selects print

that was selected in

the paper source selection is found

materials from

the Printing

under the Paper tab within the

the wrong paper

Preferences may be

Printing Preferences. Select the

source.

incorrect.

correct paper source. (See

 

 

"Opening printing preferences" on

 

 

page 60).

 

 

 

A print job is

The job may be very

Reduce the complexity of the page

extremely slow.

complex.

or try adjusting the print quality

 

 

settings.

 

 

 

Half the page is

The page orientation

Change the page orientation in

blank.

setting may be

your application. See the printer

 

incorrect.

driver help screen.

 

 

 

 

The paper size and

Ensure that the paper size in the

 

the paper size

printer driver settings matches the

 

settings do not

paper in the tray.

 

match.

Or, ensure that the paper size in

 

 

the printer driver settings matches

 

 

the paper selection in the software

 

 

application settings you use.

 

 

 

Troubleshooting_ 80

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Contents Color Laser Printer Copyright CopyrightContents Setting a wireless network with the WPS button Setting a wireless network from the computerAltitude adjustment Setting the default tray and paper Printer driver featuresUsing the Smart Panel program Using the Unified Linux Driver ConfiguratorPrinting a machine report Cleaning a machine Solving other problemsCommon Windows problems Common Linux problemsCommon Macintosh problems How to purchaseSafety information Important safety symbolsSafety information Operating environmentOperating method Installation / Moving Maintenance / CheckingSupply usage Laser Safety Statement Ozone SafetyRegulatory information Regulatory informationPower Saver RecyclingRadio Frequency Emissions FCC Information to the UserFCC Statement for Wireless LAN use United states of americaTurkey only Russia only Canadian Radio Interference RegulationsGermany only Replacing the Fitted Plug for UK Only Declaration of Conformity European CountriesImportant warning Approvals and CertificationsWireless Guidance Regulatory Compliance StatementsOpenSSL License Original SSLeay LicenseChina only Regulatory information About this user’s guide ConventionAbout this user’s guide Convention Description ExampleSamsung website Finding more informationMaterial name Description Features of your new product Features of your new productSpecial Features CLP-321 CLP-320NK CLP-325WK CLP-325K CLP-321N CLP-326W Features by modelsCLP-320K Introduction Machine overviewFront view IntroductionRear view Rear cover release button USB port Network portaControl panel overview Wireless LED Understanding the control panelIntroducing the useful buttons Status/ Toner LEDsCancel button Power buttonDemo print button WPS buttonSetting up the hardware Getting startedPrinting a demo Supplied softwareMacintosh System requirementsMicrosoft Windows Windows Installing USB connected machine’s driverLinux Open the Applications folder Utilities Print Setup Utility Search againDirect Input HelpInstalling the Printer Settings Utility Installing the Unified Linux DriverInstalling the Smart Panel Sharing your machine locally Setting up a host computerSetting up a client computer Introducing useful network programs Using a wired networkNetwork environment Printing network configuration report Setting IP addressIPv4 configuration IPv4 setting using SetIP Program WindowsIPv6 configuration Installing network connected machine’s driver Select Socket/HP Jet Direct in Printer Type Add network Printer Wireless network setup clp-325wk/clp-326w only Choosing the wireless network installation typeSetting a wireless network with the WPS button Getting startedSetting a wireless network with USB cable Setting a wireless network from the computerSetting a wireless network with the WPS button Select the Wireless Setting and Installation option Case of WPAInstalling the machine on an Ad-Hoc wireless network Windows Wireless Network Setting Complete window appearsFor the Dhcp method For the Static methodClick on Wireless Setting and Installation TKIP, AES, Tkip AESSetting a wireless network with network cable Setting IP addressPrinting a network configuration report Signal is Printer Self Network. Then, click on NextConfiguring the machine’s wireless network Open System Preferences Click on SecurityTroubleshooting Completing the installationTurning the Wi-Fi network on/off Solving other problems PC Connection ErrorBasic setup Altitude adjustmentSetting the default tray and paper From your computerUsing the power saving feature Setting the humidity modeSelect Printer and click Properties… Click Advanced tab Click EmulationMedia sizes supported in each mode Media and traySelecting print media Guidelines for selecting the print mediaChanging the tray size Paper extend leverPaper cover Paper length guideLoading paper in the tray TrayTips on using the manual feeding method Manual feeding in the trayPrinting on special media Types Tray Manual feedingEnvelopes TransparenciesLabels Acceptable UnacceptableSetting the paper size and type Using the output supportPrinter driver features PrintingIntroducing useful software program Basic printingCanceling a print job Using a favorite settingOpening printing preferences Click Properties or PreferencesUsing help Using special print featuresPrinting multiple pages on one sheet of paper Printing postersUsing watermarks Printing on both sides of the paper ManualChange percentage of your document Fitting your document to a selected paper sizeUsing overlay Graphics tab optionsChanging the default print settings Setting your machine as a default machineAdjusting color Adjusting the sharpness and smoothnessChanging printer settings Printing to a file PRNMacintosh printing Printing a documentPrinter Features Printer SettingsLinux printing Printing from applicationsConfiguring printer properties Open the Unified Driver ConfiguratorPrinting files Printer Properties window opensUsing SyncThru Web Service To access SyncThru Web ServiceSyncThru Web Service overview Management toolsUsing the Smart Panel program Mail notification setupSetting the system administrator information Understanding Smart PanelUsing the Unified Linux Driver Configurator Changing the Smart Panel Program SettingsOpening the Unified Driver Configurator Printers configuration windowClasses tab Ports configurationSwitches to Ports configuration Maintenance Cleaning a machineCleaning the outside Cleaning the insideStoring the toner cartridge Toner cartridge storageTips for moving & storing your machine Handling instructionsUse of non-Samsung and refilled toner cartridge Estimated cartridge lifeTroubleshooting TroubleshootingRedistributing toner Tips for avoiding paper jamsPaper exit area Clearing paper jamsInside the machine Troubleshooting Solving other problems System problemsPower problems Condition Suggested solutionsPaper feeding problems Printing problems Condition Possible cause Suggested solutionsPrinting quality problems Dropouts White SpotsVertical lines Color or BlackCondition Common Windows problems Common Linux problemsCommon Macintosh problems How to purchase Maintenance partsSupplies Available suppliesReplacing the imaging unit Supplies Replacing the waste toner container Specifications Hardware specificationsEnvironmental specifications Electrical specificationsPower ratinga Power consumptionCLP-320K/CLP-321/CLP-325K/ CLP-326 Less than 5 W CLP-320NK/CLP-321N Less than 6 WPrint media specifications Type Size Dimensions Weighta CapacitybSpecifications Country/Regio Customer Care Center Web Site Contact samsung worldwideContact Samsung worldwide Philippines Glossary DMPr Dot Matrix PrinterDuplex Duty CycleITU-T No chart IeeeIntranet IP addressResolution ModemNetWare OriginalsSubnet Mask Toner CartridgeUNC Path WatermarkXPS Index Printing a machine report 72 problem, solve ProblemsRegulatory information Safety Service contact numbers 94 SetIP program 35, 47 Smart Panel
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