Samsung SCX-4521F, SCX-4321 manual Troubleshooting, Clearing Document Jams, Input Misfeed

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9 Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing Document Jams

•Clearing Paper Jams

•Clearing LCD Error Messages

•Solving Other Problems

•Common Linux Problems

•Common Macintosh Problems

Clearing Document Jams

When a document jams while passing through the ADF (Automatic Document Feeder), “[Document Jam]” appears on the display.

Input Misfeed

1Remove any remaining page(s) from the ADF.

2Open the ADF cover.

3Pull the document gently out of the ADF.

4Close the ADF cover. Then load the removed page(s), if

any, back into the ADF.

NOTE: To prevent document jams, use the document glass for thick, thin, or mixed paper-type documents.

9.1 Troubleshooting

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Contents Page About the User’s Guide Contents Available Fax Setup Options Printing a Document Canceling a Print JobCanceling a Scheduled Fax Scanning BasicsGeneral Specifications 10.1 Cleaning the DrumPrinter Specifications 10.2 Clearing the MemoryLaser Safety Statement Important Precautions and Safety InformationOzone Safety Use only No.26 AWG or larger telephone line cordPower Saver Mercury SafetyRecycling Radio Frequency EmissionsDeclaration of Conformity European Countries Ringer Equivalence NumberReplacing the Fitted Plug for UK Only You should also know thatNeutral Wires in the mains lead have the following color codeBritish English American English Differences Between British and American EnglishIntroduction Special FeaturesUnderstanding Component Locations Front View Rear ViewThese are the main components of your machine Control Panel Functions Unpacking Getting StartedSelecting a Location Installing the Toner CartridgeClearance Space Left 3.9 in./100 mm enough space for ventilationLoading Paper Load paper with the print side facing up Making ConnectionsIf you have SCX-4321 Skip this step and proceed to stepFor France users only Getting Started Turning the Machine On System Requirements Installing Printer SoftwarePrograms for Windows Macintosh DriverSetting Language Printer Driver FeaturesSetting Country FeatureEntering Characters Using Number Keypad Setting the Machine IDKeypad Letters and Numbers Changing Numbers or NamesSetting the Date and Time Setting the Paper Size and TypeChanging the Clock Mode Speaker, Ringer, Key Sound, and Alarm Sound Using the Save ModesSpeaker Volume Toner Save ModeMachine is connected Setting the Dial ModeSelecting Print Materials Paper HandlingPaper Type, Input Sources, and Capacities Paper Type Input Tray/CapacityGuidelines for Paper and Special Materials Using the Manual Tray Using the TrayVerifying an Output Location Tray holds 150 sheets of paperCopying Loading Paper for CopyingPreparing a Document Making Copies on the Document Glass Adjust the document guides to the document sizeMaking Copies from the Automatic Document Feeder Lift and open the document coverDarkness Setting Copy OptionsOriginal Type Reduced/Enlarged CopyClone Copying Using Special Copy FeaturesCollation Copying Auto Fit CopyingID Card Copying Up or 4 Up CopyingPoster Copying Changing the Default Settings Setting the Time Out OptionSetting the Favorite Copy Option Printing a Document Canceling a Print Job Canceling a Print JobFrom the Document menu, select Cancel Printing Basic PrintingScanning Scanning BasicsYour SCX-4x21 Series offers four ways to scan. These are Changing the Fax Setup options Available Fax Setup OptionsOption Description For more information about using the code On, Off, and On-Err, which prints only when aDrpd Mode on You can select the default fax receiving modeTo fax a document using the Automatic Document Feeder ADF Loading a DocumentTo fax a document from the document glass Adjusting the Document Resolution Mode Recommended forSending a Fax Automatically Redialing the Last Number Sending a Fax ManuallyConfirming Transmission Automatic RedialingReceiving Manually in Tel Mode Receiving Automatically in Fax ModeReceiving Automatically in Ans/ Fax Mode About Receiving ModesReceiving Manually Using an Extension Telephone Receiving Faxes Using the Drpd ModeReceiving Faxes in the Memory Setting a Group Dial Number Sending a Fax using a Speed Dial NumberSpeed Dialing Group DialingEditing Group Dial Numbers Searching for a Number in MemorySearching Sequentially through the Memory Press Phone BookPrinting a Phonebook List Sending Broadcast FaxesSearching with a Particular First Letter Sending a Delayed Fax Sending a Priority FaxIf you do not want to assign a name, skip this step Adding Documents To a Scheduled Fax Canceling a Scheduled FaxPrinting Reports Using Secure Receiving ModeChanging Setting Options Using Advanced Fax SettingsAdvanced Fax Setting Options Power Failure ReportClearing the Memory MaintenanceCleaning Your Machine Setting the Machine to be Checked by PhoneCleaning the Outside Cleaning the InsideMaintaining the Toner Cartridge Cleaning the Scan UnitToner cartridge storage Saving tonerSetting the Notify Toner Option Redistributing TonerReplacing the Toner Cartridge Cleaning the Drum Ignoring the Toner Empty MessageItems Yield Average Replacing the ADF Rubber Pad Troubleshooting Clearing Document JamsInput Misfeed Tray Exit MisfeedManual Tray Message Location of Jam Go toPaper Exit Area Fuser Area or Around the Toner CartridgeClearing LCD Error Messages Display Meaning Suggested solutionsTips for Avoiding Paper Jams Unplug the power cord Low Heat ErrorOpen Heat Error ServicePaper Feeding Problems Solving Other ProblemsCondition Suggested solutions Stop/ClearCondition Possible cause Suggested solutions Printing ProblemsLight or faded Printing Quality ProblemsPrint Toner specsScatter Distributed on the printed Condition Suggested solutions BackgroundCopying Problems Scanning Problems Problem Possible Cause and Solution Common Linux ProblemsCommon Macintosh Problems Problems in Printer Setup UtilitySoftware. See Software User’s Guide General Specifications SpecificationsPrinter Specifications Scanner and Copier SpecificationsCompatibility Twain standard / WIA standard Scanning method ModuleFacsimile Specifications Paper SpecificationsOverview Paper Dimensions Weight Capacity Guidelines for Using PaperSymptom Problem with Paper Solution Supported Sizes of PaperPaper Output Capacity Paper SpecificationsPaper Storage Environment EnvelopesEnvelopes with Adhesive Strips or Flaps Envelopes with Double Side SeamsEnvelope Margins Envelope StorageIndex Page Software User’s Guide Contents Sharing the Printer Locally Using Your Printer with a Macintosh Installing Printer Software in Windows Installing Printer Software in WindowsChoose the type of installation Removing Printer Software Reinstalling Printer SoftwareSelect your printer driver from the Name drop-down list Layout Tab Printer SettingsOrientation Layout OptionsCopies Paper TabSize ScalingToner Save Mode ResolutionGraphics Tab Advanced OptionsExtras Tab About TabPrinter Tab Using Help Using a Favorite SettingPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting a Reduced or Enlarged Document Printing PostersUsing an Existing Watermark Using WatermarksFitting Your Document to a Selected Paper Size Click OK and start printing Advanced PrintingEditing a Watermark Creating a WatermarkDeleting a Watermark Watermark section. The Edit Watermark window appearsWhat is an Overlay? Using OverlaysCreating a New Page Overlay Edit Overlay window, click Create OverlayUsing a Page Overlay Deleting a Page OverlayClick Delete Overlay Setting Up a Client Computer Setting Up a Host ComputerSharing the Printer Locally Check the Share this printer boxScan Settings Tab Using Printer Settings UtilityRestore Defaults To exit, click the Exit button at the bottom of each tabPhonebook Tab fax available Firmware Update TabInstalling Samsung SmarThru Scanning Using Samsung SmarThruClick Install SmarThru Custom You may choose the options you want to installUsing Samsung SmarThru Uninstalling Samsung SmarThruUsing Onscreen Help File Scanning Using the WIA Driver Scanning Process with TWAIN- enabled SoftwareUsing Your Printer in Linux Installing the MFP DriverGetting Started Installing the MFP Driver Uninstalling the MFP Driver Using the MFP ConfiguratorOpening the MFP Configurator Click UninstallScanners Configuration Printers ConfigurationPrinters Tab Classes TabConfiguring Printer Properties MFP Ports ConfigurationSharing Ports Between Printers and Scanners Printing from Applications Printing FilesTo print any document file Click Properties Scanning a DocumentUsing the Image Editor Adding Job Type SettingsYou can use the following tools to edit the image Installing Software for Macintosh Using Your Printer with a MacintoshInstall the Printer driver Uninstalling the Printer driverInstall the Scan driver Setting Up the PrinterUninstalling the Scan driver For a Network-connected MacintoshLayout Setting Changing Printer SettingsPrinting Printing a DocumentPrinting Multiple Pages on One Sheet of Paper Printer Features SettingPaper Type Select the page order from the Layout Direction optionScanning Index Toner save, set 10 TWAIN, scan Toner save 10 true-type optionRev.1.0

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