Samsung Resolving Paper Jam Issues in Your Printer

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Exit Misfeed

1Remove any remaining page(s) from the ADF.

2Open the ADF cover.

3Remove the misfed documents from the document output tray.

In the Tray

1Remove the jammed paper in the tray by gently pulling it straight out.

4Close the ADF cover. Then load the removed page(s), if any, back into the ADF.

If there is any resistance and the paper does not move when you pull, or if you cannot see the paper in this area, check the fuser area around the toner cartridge. See page 9.3.

2Open and close the front door to resume printing.

In the Manual Tray

Clearing Paper Jams		1

When a paper jam occurs, “Paper Jam” appears on the display. Refer to the table below to locate and clear the paper jam.

Message	Location of Jam	Go to

[Paper Jam 0]	In the tray or manual	page 9.2
Open/Close Door	tray

[Paper Jam 1]	In the fuser area or	page 9.3
Open/Close Door	around the toner
	cartridge.

[Paper Jam 2]	In the paper exit area	page 9.3
Check Inside

To avoid tearing the paper, pull out the jammed paper gently and slowly. Follow the instructions in the following sections to clear the jam.

2

9.2 Troubleshooting

Remove the jammed paper in the tray by gently pulling it straight out.

If there is any resistance and the paper does not move when you pull, or if you cannot see the paper in this area, check the fuser area around the toner cartridge. See page 9.3.

Open and close the front door to resume printing.

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Contents Page About the User’s Guide Contents Canceling a Scheduled Fax Printing a Document Canceling a Print JobAvailable Fax Setup Options Scanning BasicsPrinter Specifications 10.2 Cleaning the DrumGeneral Specifications 10.1 Clearing the MemoryOzone Safety Important Precautions and Safety InformationLaser Safety Statement Use only No.26 AWG or larger telephone line cordRecycling Mercury SafetyPower Saver Radio Frequency EmissionsReplacing the Fitted Plug for UK Only Ringer Equivalence NumberDeclaration of Conformity European Countries You should also know thatWires in the mains lead have the following color code NeutralDifferences Between British and American English British English American EnglishSpecial Features IntroductionFront View Rear View Understanding Component LocationsThese are the main components of your machine Control Panel Functions Getting Started UnpackingClearance Space Installing the Toner CartridgeSelecting a Location Left 3.9 in./100 mm enough space for ventilationLoading Paper If you have SCX-4321 Making ConnectionsLoad paper with the print side facing up Skip this step and proceed to stepFor France users only Getting Started Turning the Machine On Programs for Windows Installing Printer SoftwareSystem Requirements Macintosh DriverSetting Country Printer Driver FeaturesSetting Language FeatureKeypad Letters and Numbers Setting the Machine IDEntering Characters Using Number Keypad Changing Numbers or NamesSetting the Paper Size and Type Setting the Date and TimeChanging the Clock Mode Speaker Volume Using the Save ModesSpeaker, Ringer, Key Sound, and Alarm Sound Toner Save ModeSetting the Dial Mode Machine is connectedPaper Type, Input Sources, and Capacities Paper HandlingSelecting Print Materials Paper Type Input Tray/CapacityGuidelines for Paper and Special Materials Verifying an Output Location Using the TrayUsing the Manual Tray Tray holds 150 sheets of paperLoading Paper for Copying CopyingPreparing a Document Making Copies from the Automatic Document Feeder Adjust the document guides to the document sizeMaking Copies on the Document Glass Lift and open the document coverOriginal Type Setting Copy OptionsDarkness Reduced/Enlarged CopyCollation Copying Using Special Copy FeaturesClone Copying Auto Fit CopyingUp or 4 Up Copying ID Card CopyingPoster Copying Setting the Time Out Option Changing the Default SettingsSetting the Favorite Copy Option From the Document menu, select Cancel Printing Canceling a Print JobPrinting a Document Canceling a Print Job Basic PrintingScanning Basics ScanningYour SCX-4x21 Series offers four ways to scan. These are Available Fax Setup Options Changing the Fax Setup optionsOption Description Drpd Mode on On, Off, and On-Err, which prints only when aFor more information about using the code You can select the default fax receiving modeLoading a Document To fax a document using the Automatic Document Feeder ADFTo fax a document from the document glass Mode Recommended for Adjusting the Document ResolutionSending a Fax Automatically Confirming Transmission Sending a Fax ManuallyRedialing the Last Number Automatic RedialingReceiving Automatically in Ans/ Fax Mode Receiving Automatically in Fax ModeReceiving Manually in Tel Mode About Receiving ModesReceiving Faxes Using the Drpd Mode Receiving Manually Using an Extension TelephoneReceiving Faxes in the Memory Speed Dialing Sending a Fax using a Speed Dial NumberSetting a Group Dial Number Group DialingSearching Sequentially through the Memory Searching for a Number in MemoryEditing Group Dial Numbers Press Phone BookSending Broadcast Faxes Printing a Phonebook ListSearching with a Particular First Letter Sending a Priority Fax Sending a Delayed FaxIf you do not want to assign a name, skip this step Canceling a Scheduled Fax Adding Documents To a Scheduled FaxUsing Secure Receiving Mode Printing ReportsAdvanced Fax Setting Options Using Advanced Fax SettingsChanging Setting Options Power Failure ReportMaintenance Clearing the MemoryCleaning the Outside Setting the Machine to be Checked by PhoneCleaning Your Machine Cleaning the InsideToner cartridge storage Cleaning the Scan UnitMaintaining the Toner Cartridge Saving tonerRedistributing Toner Setting the Notify Toner OptionReplacing the Toner Cartridge Ignoring the Toner Empty Message Cleaning the Drum Items Yield Average Replacing the ADF Rubber Pad Clearing Document Jams TroubleshootingInput Misfeed Manual Tray Exit MisfeedTray Message Location of Jam Go toFuser Area or Around the Toner Cartridge Paper Exit AreaDisplay Meaning Suggested solutions Clearing LCD Error MessagesTips for Avoiding Paper Jams Open Heat Error Low Heat ErrorUnplug the power cord ServiceCondition Suggested solutions Solving Other ProblemsPaper Feeding Problems Stop/ClearPrinting Problems Condition Possible cause Suggested solutionsPrint Printing Quality ProblemsLight or faded Toner specsCondition Suggested solutions Background Scatter Distributed on the printedCopying Problems Scanning Problems Common Linux Problems Problem Possible Cause and SolutionProblems in Printer Setup Utility Common Macintosh ProblemsSoftware. See Software User’s Guide Specifications General SpecificationsCompatibility Twain standard / WIA standard Scanning method Scanner and Copier SpecificationsPrinter Specifications ModulePaper Specifications Facsimile SpecificationsOverview Symptom Problem with Paper Solution Guidelines for Using PaperPaper Dimensions Weight Capacity Supported Sizes of PaperPaper Storage Environment Paper SpecificationsPaper Output Capacity EnvelopesEnvelope Margins Envelopes with Double Side SeamsEnvelopes with Adhesive Strips or Flaps Envelope StorageIndex Page Software User’s Guide Contents Sharing the Printer Locally Using Your Printer with a Macintosh Installing Printer Software in Windows Installing Printer Software in WindowsChoose the type of installation Reinstalling Printer Software Removing Printer SoftwareSelect your printer driver from the Name drop-down list Orientation Printer SettingsLayout Tab Layout OptionsSize Paper TabCopies ScalingGraphics Tab ResolutionToner Save Mode Advanced OptionsAbout Tab Extras TabPrinter Tab Using a Favorite Setting Using HelpAdvanced Printing Printing Multiple Pages on One Sheet of Paper N-Up PrintingPrinting Posters Printing a Reduced or Enlarged DocumentFitting Your Document to a Selected Paper Size Using WatermarksUsing an Existing Watermark Click OK and start printing Advanced PrintingDeleting a Watermark Creating a WatermarkEditing a Watermark Watermark section. The Edit Watermark window appearsCreating a New Page Overlay Using OverlaysWhat is an Overlay? Edit Overlay window, click Create OverlayDeleting a Page Overlay Using a Page OverlayClick Delete Overlay Sharing the Printer Locally Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer boxRestore Defaults Using Printer Settings UtilityScan Settings Tab To exit, click the Exit button at the bottom of each tabFirmware Update Tab Phonebook Tab fax availableClick Install SmarThru Scanning Using Samsung SmarThruInstalling Samsung SmarThru Custom You may choose the options you want to installUninstalling Samsung SmarThru Using Samsung SmarThruUsing Onscreen Help File Scanning Process with TWAIN- enabled Software Scanning Using the WIA DriverInstalling the MFP Driver Using Your Printer in LinuxGetting Started Installing the MFP Driver Opening the MFP Configurator Using the MFP ConfiguratorUninstalling the MFP Driver Click UninstallPrinters Tab Printers ConfigurationScanners Configuration Classes TabMFP Ports Configuration Configuring Printer PropertiesSharing Ports Between Printers and Scanners Printing Files Printing from ApplicationsTo print any document file Scanning a Document Click PropertiesAdding Job Type Settings Using the Image EditorYou can use the following tools to edit the image Install the Printer driver Using Your Printer with a MacintoshInstalling Software for Macintosh Uninstalling the Printer driverUninstalling the Scan driver Setting Up the PrinterInstall the Scan driver For a Network-connected MacintoshPrinting Changing Printer SettingsLayout Setting Printing a DocumentPaper Type Printer Features SettingPrinting Multiple Pages on One Sheet of Paper Select the page order from the Layout Direction optionScanning Index Toner save 10 true-type option Toner save, set 10 TWAIN, scanRev.1.0

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