Samsung Troubleshooting Printing Issues with 4521F and SCX 4321 Printers

Printing Problems

Condition	Possible cause	Suggested solutions
The machine	The machine is not	Check the power cord
does not	receiving power.	connections. Check the power
print.		switch and the power source.
	The machine is not	Select your printer as your
	selected as the default	default printer in your Windows.
	printer.
	Check the machine for	After locating the problem, clear
	the following:	it.
	• The front door is not	• Close the door.
	closed.
	• Paper is jammed.	• Clear the paper jam. See
		“Clearing Paper Jams” on
		page 9.2.
	• No paper is loaded.	• Load paper. See “Loading
		Paper” on page 2.3.
	• The toner cartridge	• Install the toner cartridge. See
	is not installed.	“Installing the Toner Cartridge”
		on page 2.2.
		If a printer system error occurs,
		contact your service
		representative.
	The connection cable	Disconnect the printer cable and
	between the computer	reconnect it.
	and the machine is not
	connected properly.
	The connection cable	If possible, attach the cable to
	between the computer	another computer that is working
	and the machine is	properly and print a job. You can
	defective.	also try using a different printer
		cable.
	The port setting is	Check the Windows printer setting
	incorrect.	to make sure that the print job is
		sent to the correct port, for
		example, LPT1. If the computer
		has more than one port, make
		sure that the machine is attached
		to the correct one.
	The machine may be	Check the printer properties to
	configured incorrectly.	ensure that all of the print
		settings are correct.
	The printer driver may	Repair the printer software. For
	be incorrectly	details, see Software User’s
	installed.	Guide.
	The machine is	Check the display message on the
	malfunctioning.	control panel to see if the
		machine is indicating a system
		error.

Condition	Possible cause	Suggested solutions
The machine	The paper source	For many software applications,
selects print	selection in the printer	the paper source selection is
materials	properties may be	found under the Paper tab within
from the	incorrect.	the printer properties. Select the
wrong paper		correct paper source. For details,
source.		see Software User’s Guide.
A print job is	The job may be very	Reduce the complexity of the
extremely	complex.	page or try adjusting the print
slow.		quality settings.
		The maximum print speed of your
		machine is 20 PPM for Letter-sized
		paper and 20 PPM for A4-sized
		paper.
	If you are using	From the Start menu, choose
	Windows 98/Me, the	Settings and Printers. Right-
	Spooling Setting may	click the your printer icon,
	be set incorrectly.	choose Properties, click the
		Details tab, and then choose the
		Spool Settings button. Select
		the desired spool setting.
Half the page	The page orientation	Change the page orientation in
is blank.	setting may be	your application. For details, see
	incorrect.	Software User’s Guide.
	The paper size and the	Ensure that the paper size in the
	paper size settings do	printer driver settings matches
	not match.	the paper in the tray.
		Or, ensure that the paper size in
		the printer driver settings
		matches the paper selection in the
		software application settings you
		use.
The machine	The printer cable is	Disconnect the printer cable and
prints, but the	loose or defective.	reconnect. Try a print job that you
text is wrong,		have already printed successfully.
garbled, or		If possible, attach the cable and
incomplete.		the machine to another computer
		and try a print job that you know
		works. Finally, try a new printer
		cable.
	The wrong printer	Check the application’s printer
	driver was selected.	selection menu to ensure that
		your machine is selected.
	The software	Try printing a job from another
	application is	application.
	malfunctioning.
	The operating system	Exit Windows and reboot the
	is malfunctioning.	computer. Turn the machine off
		and then back on again.

9.7 Troubleshooting