BenQ MS500-V, MX501-V user manual Troubleshooting

Page 51

Troubleshooting

The projector does not turn on.

Cause

Remedy

 

Plug the power cord into the AC power jack on

There is no power from the power

the projector, and plug the power cord into the

cord.

power outlet. If the power outlet has a switch,

 

make sure that it is switched on.

Attempting to turn the projector on

Wait until the cooling down process has

again during the cooling process.

completed.

No picture

 

Cause

Remedy

The video source is not turned on or

Turn the video source on and check that the

connected correctly.

signal cable is connected correctly.

The projector is not correctly

Check the connection.

connected to the input signal device.

 

The input signal has not been

Select the correct input signal with the

SOURCE key on the projector or remote

correctly selected.

control.

 

The lens cover is still closed.

Open the lens cover.

Blurred image

 

Cause

Remedy

The projection lens is not correctly

Adjust the focus of the lens using the focus

focused.

ring.

The projector and the screen are not

Adjust the projection angle and direction as

aligned properly.

well as the height of the projector if necessary.

The lens cover is still closed.

Open the lens cover.

Remote control does not work

 

Cause

Remedy

The battery is out of power.

Replace the battery with new ones.

There is an obstacle between the

Remove the obstacle.

remote control and the projector.

 

You are too far away from the

Stand within 8 meters (26 feet) of the

projector.

projector.

The password is incorrect

 

Cause

Remedy

You do not remember the password.

Please see "Entering the password recall

procedure" on page 22 for details.

 

Troubleshooting 51

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Contents MX501/MS500/MX501-V/MS500-V Digital Projector WelcomeTable of contents Important safety instructions Important safety instructionsSafety Instructions Refer servicing to qualified service personnelSafety Instructions Confined. Allow at least 50 cm clearance Locations near fire alarmsLocations with an ambient temperature Locations where the altitudes are higherDo not step on the projector or place InstalledIt from the power supplys power outlet ServicedProjector features IntroductionIntroduction Shipping contents Projector exterior view Projector Controls and functionsRemote control Operating the projector from the front Remote control effective rangeReplacing the remote control battery Pull out the battery holderFront Ceiling Positioning your projectorChoosing a location Front TableObtaining a preferred projected image size Projection dimensionsConnection ConnectionComponent Video Better Good Normal Connecting video source devicesConnecting audio Terminal name Terminal appearanceOperation Starting up the projectorOperation Fine-tuning the image size and clarity Adjusting the projected imageAdjusting the projection angle Auto-adjusting the imageCorrecting keystone Below is the overview of the OSD menu Using the menusFollowing example describes how to set the OSD language Use / to highlight the System Setup Basic menuHighlight Change Security Settings and press MODE/ENTER Using a security cable lockUtilizing the password function Setting a passwordIf you forget the password Entering the password recall procedureWrite down the number and turn off your projector Enter a new password Switching input signalChanging the password Disabling the password functionMagnifying and searching for details Selecting the aspect ratioTo select the source Screen with a 169 aspect ratio Projectors native resolution in its Displayed in the centerAdjustments About the aspect ratioOperation Go to the Picture Picture Mode menu Using Wall ColorSelecting a picture mode Setting the User 1/User 2 modeFine-tuning the image quality in user modes Range at 0, only pure red in the projected Press To highlight Saturation and adjust itsEvery adjustment made will reflect to 3D Color ManagementSelection Description Setting the presentation timerTo cancel the timer, perform the following steps Count Up Increases from 0 to the preset time Count DownLocking control keys Remote paging operationsFreezing the image Hiding the imageTo activate the High Altitude Mode Operating in a high altitude environmentCreating your own startup screen only for MX501/ MX501-V Shutting down the projector Adjusting the soundAdjusting the sound level Turning off the Power On/Off Ring ToneOnce the cooling process finishes, a Power Off Ring Direct power offBasic Menu operationMenu system Main menu Sub-menu OptionsMain menu Sub-menu Options System Setup Basic Advanced Description of each menu Display menu Picture menu Function Description Teaching Picture ModeTemperature Save SettingsSearch System Setup Basic menu Function Description Quick AutoTimer SettingsSplash Panel KeyLock BackgroundTest Pattern System Setup Advanced menu Function DescriptionReset All Baud RateCurrent SystemStatus Care of the projector MaintenanceGetting to know the lamp hour Setting Lamp Mode as EconomicSetting Auto Power Off Lamp informationStatus Message Timing of replacing the lampReplacing the lamp Use the handle to slowly pull the lamp out Projector Connect the power and restart the projector Resetting the lamp timerTime will be reset to Thermal events IndicatorsLight Status & Description Power events Lamp eventsTroubleshooting Projector specifications SpecificationsCeiling mount installation DimensionsSupported timing for PC input Timing chartVertical Horizontal Supported timing for Component-YPbPrinputSupported timing for Video and S-Video inputs TimingDisclaimer Warranty and Copyright informationLimited warranty Copyright
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