TROUBLESHOOTING GUIDE
If the unit does not perform properly when operated as instructed in this Owner’s Manual, check the following guide for the possible remedy of a problem before contacting the Customer Service. Sometimes a performance problem can be easily solved by checking seemingly apparent but often overlooked possibilities. It could save your time and money.
| SYMPTOM | POSSIBLE REMEDY | PAGE |
General | No power | • Make sure the power plug is connected to an AC outlet. | 9 |
| • (In case of power failure) Check the breaker. | ||
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No operation by remote control | • Check if the batteries are weak or inserted incorrectly. | 7 | |
| Replace weak batteries and insert with their polarities |
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| (+/- signs) as indicated. |
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| • Aim the remote control at the remote sensor and operate | |
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| within 23 feet (7 m) of the unit. |
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| • Remove all obstacles to clear the path of the infrared signal. | |
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| • Refer to "IR SIGNAL CHECK". | 26 |
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| • Select the correct mode to operate by pressing [SELECT]. | 9 |
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| • The operable range from the unit is 10 feet (3 m) within 15˚. | |
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TV | Poor or no picture | • Check if antenna or cable is connected properly | 6 |
| • Check for the broken pin or wire of antenna cable. | ||
mode |
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| • Check for source of reception disturbance. | ||
| • Press [SELECT] to select the correct mode. | 9 | |
| • Perform channel scanning to memorize available TV channels. | 11 | |
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| • Try another channel. If OK, then possible station problem. | |
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| • Adjust picture control (COLOR/CONTRAST/BRIGHT etc.). | 10 |
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| • Check for magnetism from nearby appliances and try | |
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| degaussing. |
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| Poor or no sound | • Adjust volume control using [VOL. X / Y]. | 9 |
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| • Try another channel. If OK, then possible station problem. | |
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| Misspelling in captions | • Error committed by the closed captioning production company. | |
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| • Possible in a live broadcast. Not in case of a prerecorded pro- | |
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| gram. |
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| Text is not shown in its entirety | • A few seconds of delay is common for live broadcast. | |
| or a delay occurs from what is | If a dialogue exceeds the display capacity (220 words per |
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| being said | minute), selective editing is used so that the captions remain |
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| Captions scrambled with white | • Caused by interferences of building, power lines, thunder- | |
| boxes | storms, etc. |
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| No captions in a program which | • The broadcast may use a time compression process to speed | |
| must contain closed caption | up the program. The decoder cannot read the compressed |
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| information and captions will be lost. |
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| No captions in a | • Possibility of an illegal copy or an erroneous copying process | |
| videotape with indicated closed | accidentally performed by the fabricator. |
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| captions included |
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| Black box in the TV screen | • You are in TEXT mode. Select CAPTION mode or "OFF". | 10 |
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24
EN