Lenovo 3000 V100 warranty Solving computer problems

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Chapter 3. Solving computer problems

Frequently asked questions . . .	. . .		. 8	Standby or hibernation problems . .	.	. 14
Diagnosing problems	. .	.	10	Computer screen problems . . . .	.	.	16
Troubleshooting . . . . . . . . . . . 10				Battery problems	.	.	17
Error messages	. .	.	10	A hard disk drive problem . . . .	.	.	18
Errors without messages . . . .	. .	.	13	A startup problem	.	.	18
A password problem	. .	. 14		A fingerprint authentication problem.	.	. 18
Keyboard problems	. .	.	14	Other problems	.	.	18

Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible.

© Copyright Lenovo 2006

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Contents Lenovo 3000 Service and Troubleshooting Guide Page Lenovo 3000 Service and Troubleshooting Guide Page Contents Iv Lenovo 3000 V100 Service and Troubleshooting Guide Read first Vi Lenovo 3000 V100 Service and Troubleshooting Guide This guide and other publications Finding informationFinding information with the Lenovo Care button Important tips Be careful about where and how you work Caring for your computerBe gentle with your computer Handle storage media and drives properly Take care in setting passwordsCaring for your computer Carry your computer properlyCleaning your computer keyboard Cleaning the cover of your computerCare for the fingerprint reader Cleaning your computer displaySolving computer problems My computer is not operating properly Frequently asked questionsHow can I prevent problems with my computer? What are the main hardware features of my new computer?How can I contact the Customer Support Center? Where can I find warranty information?Error messages Solving computer problemsDiagnosing problems TroubleshootingSetup CPU ID Errors without messages Password problem Keyboard problemsStandby or hibernation problems Solving computer problems Computer screen problems Click Advanced Battery problemsOther problems Hard disk drive problemStartup problem Fingerprint authentication problemSolving computer problems Solving computer problems Recovery options Using Rescue and RecoveryRestoring factory contents Recovering data Recovery optionsUpgrading and replacing devices Replacing the batteryUpgrading the hard disk drive Replacing the batteryHandling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center FRU Getting help and serviceGetting help around the world Getting help and service Types of Warranty Service Appendix A. Warranty informationWarranty Information Warranty PeriodCustomer Carry-In or Mail-In Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Courier or Depot ServiceCountry or Region Telephone Number Worldwide telephone listCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Appendix B. Customer Replaceable Units CRUs Lenovo 3000 V100 Service and Troubleshooting Guide Features Appendix C. Features and SpecificationsSpecifications FeaturesSpecifications Battery packBattery life Specifications Appendix D. Notices Television output notice Electronic emissions noticesFederal Communications Commission FCC Statement Industry Canada Class B emission compliance statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Union EMC Directive conformance statement Important information for the European Directive 2002/96/EC IBM Lotus Software Offer U. S. Or Canada Latin American CountriesEuropean Countries Asia Pacific Countries TrademarksLenovo 3000 V100 Service and Troubleshooting Guide Index Lenovo 3000 V100 Service and Troubleshooting Guide Page Part Number 42T8063

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