Lenovo 3000 V100 warranty Getting help and service, Fru

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Getting help and service

vLenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

vReplacement or use of parts not manufactured for or by Lenovo or nonwarranted parts

Note: All warranted parts contain a 7-character identification in the format

FRU XXXXXXX

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

To determine if your machine is in warranty and when the warranty expires, go to www.lenovo.com/support, and click Warranty, then follow the instructions on the screen.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

vMachine Type and Model

vSerial numbers of your computer, monitor, and other components, or your proof of purchase

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are located in the Worldwide telephone list section of this guide.

Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of

32Lenovo 3000 V100 Service and Troubleshooting Guide

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Contents Lenovo 3000 Service and Troubleshooting Guide Page Lenovo 3000 Service and Troubleshooting Guide Page Contents Iv Lenovo 3000 V100 Service and Troubleshooting Guide Read first Vi Lenovo 3000 V100 Service and Troubleshooting Guide Finding information This guide and other publicationsFinding information with the Lenovo Care button Caring for your computer Important tips Be careful about where and how you workBe gentle with your computer Take care in setting passwords Caring for your computerCarry your computer properly Handle storage media and drives properlyCleaning the cover of your computer Cleaning your computer keyboardCleaning your computer display Care for the fingerprint readerSolving computer problems Frequently asked questions How can I prevent problems with my computer?What are the main hardware features of my new computer? My computer is not operating properlyWhere can I find warranty information? How can I contact the Customer Support Center?Solving computer problems Diagnosing problemsTroubleshooting Error messagesSetup CPU ID Errors without messages Keyboard problems Password problemStandby or hibernation problems Solving computer problems Computer screen problems Battery problems Click AdvancedHard disk drive problem Startup problemFingerprint authentication problem Other problemsSolving computer problems Solving computer problems Using Rescue and Recovery Recovery optionsRestoring factory contents Recovery options Recovering dataReplacing the battery Upgrading and replacing devicesReplacing the battery Upgrading the hard disk driveUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Replacing memory Replacing memory Replacing memory Replacing memory Getting help and service Getting help and serviceGetting help on the Web Calling the Customer Support Center Getting help and service FRUGetting help around the world Getting help and service Appendix A. Warranty information Warranty InformationWarranty Period Types of Warranty ServiceCustomer Replaceable Unit ″CRU″ Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In ServiceWorldwide telephone list Country or Region Telephone NumberCountry or Region Telephone Number Country or Region Telephone Number Country or Region Telephone Number Appendix B. Customer Replaceable Units CRUs Lenovo 3000 V100 Service and Troubleshooting Guide Appendix C. Features and Specifications FeaturesFeatures SpecificationsBattery pack SpecificationsBattery life Specifications Appendix D. Notices Electronic emissions notices Television output noticeFederal Communications Commission FCC Statement Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class B emission compliance statementEuropean Union EMC Directive conformance statement Important information for the European Directive 2002/96/EC IBM Lotus Software Offer Latin American Countries U. S. Or CanadaEuropean Countries Trademarks Asia Pacific CountriesLenovo 3000 V100 Service and Troubleshooting Guide Index Lenovo 3000 V100 Service and Troubleshooting Guide Page Part Number 42T8063

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