| TROUBLESHOOTING | SVAT ELECTRONICS | ||
|
|
| nowyoucansee | |
|
| • Check if you have sequence turned on under the camera menu options |
| |
| The cameras are not | • You must initiate the sequencing to get it to start by right clicking and |
| |
| selecting start auto sequence from the sub menu. Then the cameras will |
| ||
| sequencing |
| ||
| sequence according to the sequence dwell time |
| ||
|
|
| ||
|
| • You must be in live viewing mode |
|
|
|
|
|
| |
|
| • You must initiate the recording to start by pressing the record button |
| |
| Nothing is recording but all the | • Check under Record Setup in the main menu to make sure all the cameras |
| |
| are set to ‘ON’ |
|
| |
| images are appearing on screen | • Check your record schedule to make sure the |
| |
|
| present hour |
|
|
|
| • Verify that the HDD is installed and formatted in the device menu |
| |
|
| • Adjust the cameras brightness settings under Main Menu>Camera>Color |
| |
|
| • Try moving your camera to a brighter area |
| |
|
| • Make sure the camera is not pointing directly into a light source |
| |
| The camera picture is too dark | • If using at night, make sure subject is no more than 15ft away from |
| |
| camera. The LEDs need to reflect off an | object to display an image |
| |
|
|
| ||
|
| • If using during the day, your camera may not be getting enough light on it. |
| |
|
| Adjust the sunshade (top of camera) to let more sun hit |
| |
|
| the camera |
|
|
|
| • Night vision turns on automatically on the cameras when the sensor |
| |
|
| detects a lack of light. If your cameras are in a space with too much light, |
| |
| My night vision will not turn | the night vision will not turn on |
|
|
| on/I can’t see at night | • The night vision cameras are made to see |
| |
|
| have the cameras in an open area the night vision will be reduced. The IR |
| |
|
| LEDs need to reflect off an object to display an image |
| |
|
| • When multiple people view the DVR at the same time, it slows the |
| |
|
| connection to the DVR. Try accessing the DVR at a later time |
| |
| The video plays choppy when | • This could be due to the speed of your Internet connection. Check with |
| |
| your Internet service provider if the video seems to be choppy no matter |
| ||
| viewing live footage online |
| ||
| when you check it |
|
| |
|
|
|
| |
|
| • It is normal for there to be a small time delay between the camera live |
| |
|
| footage and the network viewing |
|
|
|
| • Make sure you have an up to date browser to view the footage with the |
| |
| The browser keeps freezing/ | proper ActiveX options |
|
|
| • Make sure the browser is Internet Explorer, the software will not play on |
| ||
| won’t let me play the footage | any other browser |
|
|
|
| • Download all Windows Updates to make sure you have the latest version of |
| |
|
| Windows and Internet Explorer |
|
|
78 | |
|
|